Oliver J.
Google
During our stay at The One & Only on the Palm in September of this year, we were thoroughly impressed by the hotel, its location, and the level of service provided. Upon our arrival, we received an upgrade to a junior suite, which was remarkable, featuring stunning views of the beach that overlooked the private beach and the Harbour. Our accommodation included half-board dining, and we opted to dine at the hotel most mornings and evenings, as it boasts three exceptional restaurants, each offering an outstanding ambiance, quality, and service.
We were especially impressed by the cleanliness and maintenance of the hotel and its grounds. The gardeners would actually pause their work to greet you, which was a delightful touch; we felt truly pampered. Overall, the staff exceeded our expectations in their assistance, and we eagerly anticipate our return, hopefully in 2027.
We would personally like to thank Ian who took care of us during our stay, a truly lovely person and went the extra mile to assist. To Hasan, who we looked forward to seeing everyday at breakfast and dinner - Hasan really made us feel very special and welcomed us to every sit down. Tapas, who served us on many occasions and made a very good impression on us, superb levels of help. Other worthy mentions include; Alex, Alberto, Johan, Akash and all the cleaning staff.
Thank you so much for making our trip so memorable!
Oliver & Louise room 417.