Mercure Kakadu Crocodile Hotel

I've spent over a decade in hospitality and I'm super fussy. The service, accommodation and food at this hotel is outstanding. The beyond beautiful woman on reception helped me with all my annoying needs without seeming bothered. The dinner was out of this world the service was exceptional. I'm here in the middle of the off season paying bargain basement prices and receiving service U would get in the middle of Sydney in the peak season at a five star resort....and I regularly do that so I know. I can't rate this place enough. Come here. Eat the food swim in the pool and go on an adventure. Best ever. Thank u. I love it and I'll be back every year.

We had a lovely lunch here and a wonderful break on a really hot weekday. Yan Xin and her Thai colleague served us, and both were so smiley and helpful! Yan Xin was always attentive, making sure we were comfortable and took great care with our special diets. The food was good too considering we had a fully plant-based diet. The burger patty was delicious, and portions were huge! Just remember to go for lunch before 2pm. The place is 6 mins away from Bowali Visitor Centre. All in all, awesome food and service before we continued on our road trip.

This hotel served my needs. My spacious, attractive and clean room had all the facilities one expects in a four star hotel. I particularly appreciated the comfortable bed and excellent air conditioning. The hotel is showing its age but is generally well maintained. Staff members I encountered were helpful and pleasant. Food in the large restaurant was not high cuisine but was more than adequate. Service there was friendly and prompt. The hotel is located in the heart of Kakadu National Park. On my last evening there, however, my rental car in the parking area was vandalised. This also happened to some other vehicles nearby. The manager and various staff members were particularly helpful in dealing with the situation, including contacting the police and removing the extensive broken glass from inside the car so I could drive back to Darwin. As vehicle vandalism is quite common in parts of the NT, I suggested to the manager that the hotel should have a secure parking area for its guests as occurs at some other NT hotels. Despite what happened at the end of my stay there, I can still recommend the hotel as the best place to stay in Kakadu.|||||||.

Aircon in room not great especially for this time of year when really hot, very uncomfortable. Reception staff on Friday was fabulous, Saturday, not fabulous, quite rude and unhelpful. Breakfast a shambles, one lady working trying to cover around 10 tables orders, orders were going to wrong tables, missing items, felt horrible for the one lady working trying her best. Understand is 'off season" but with no other places to go close by for breakfast having more than one staff on would have been better.

The Mercure Kakadu was a good base for a couple of nights while we explored Kakadu National Park. We had a nice room on the first floor which overlooked a very pleasant central garden area with the swimming pool at one end. The swimming pool was great - warm and plenty of sun loungers around it. It was also open until 6.30am-10pm which we appreciated as many hotels close the pool too early.||Our room was great with a nice bathroom with good toiletries. There was a lovely seating area by the window and some fabulous glossy hardback books with photos of the area to read. We would have like a socket on both sides of the bed for charging phones, etc. The lighting was very harsh but we found this a lot in Australian hotels.||The public areas of the hotel were attractive with a shop selling souvenirs and indigenous products. There was also a great art gallery and pieces by indigenous artists in the main lobby.||We found the town of Jabiru a lot more basic than expected with utilitarian like buildings and no charm. The supermarket was in a vast building and had lots of items but the food was very basic. We didn't find any place to eat so ate at the hotel. The first night we had a nice meal in the main restaurant. The food was great but the room is cavernous and not that nice. The second night we ate in the bar at the side and our food - we both had Chicken Shawarma - was almost inedible - bits of tough brown meat and very greasy. We left most of them and regretted getting one each as the portions were large. Worst meal we had on our three week trip. Which was a shame as the food in the hotel the night before was very good.||We did appreciate the proximity to Ubirr, a 30 minute drive, as we were able to view the sunset there which was marvellous. We got back before it was completely dark. There were a lot of other cars doing the same thing so we felt a little safer than if we'd been driving in isolation. ||The entrances into the hotel were odd - our room was accessed by an ugly concrete outdoor staircase doubling back on itself. It was the 'back leg of the crocodile' that the building is shaped in. We were anxious there was no secure area to leave our car. We'd been repeatedly told to stay somewhere where we could have secure parking but had no choice here. Anyone could access the parking and the hotel areas. ||We enjoyed our stay but the room was expensive for what it was. With hindsight we wished we'd stayed one night here and one night in Coolalinga as we wanted to do the Yellow River Sunrise cruise but it was too dangerous to drive the one hour to Coolalinga for the boat in the dark. We did ask at reception for advice and the man on duty showed us a video of a water buffalo on the road on his way to work at 5.30am. It was stopped and then ran in front of the car ahead of him just as the car was starting to pull off. Interesting and frightening to us - we don't have this issue in the UK! We were very grateful to him for showing us this as it was the beginning of our big road trip and it helped us make sensible driving choices the whole trip. All of the staff we encountered at the hotel were helpful and friendly.

Leftover food tray full of flies and all sorts of bugs at the front of my door left by previous guests? And the tray of leftover foods did not move during my stay. Milk stains all of the tea and coffee area bench. Shower has a concerning amount of calcium build up. The touchscreen would not let me turn on the fan, aircon was not cold at all, it needs to be cleaned, and I spent the entire night feeling hot with no way to cool down. Did not get told breakfast was continental and the servers did not offer anything else. I was more than willing to buy a better breakfast as I had a busy day ahead and needed the protein to ensure I wouldn’t feel sick

I stayed here with work several years ago. Very clean, comfortable and quiet. Ice cold aircon in room. The food at the dinner time buffet was superb. Location was good for a quiet morning or evening stroll in nature.

A very comfortable accommodation in a remote location. Quirky architecture that is quite fun even if a bit dated. Without aiming for luxury, the Kakadu Croc offers all the urban comforts you may need or miss while escaping the city pulse. Well appointed rooms, good restaurant, outdoor pool and art collection next door to the immense natural wonders of the Kakadu. Lovely staff.

Could I give it fewer than 1 star? While Kakadu National park is worth the visit make it a day trip from Darwin. This hotel is filthy, understaffed and poorly run. Example have 2 people in the room get 1 towel have 4 people on the room get 1 towel. When a request for additional towels was made we were told they would get to it when they could. Several calls later we were told they just didn't have enough towels. We didn't expect much when it wasn't listed in Fodors and we weren't surprised. Definitely DO NOT visit.