Justin M.
Yelp
Do NOT go here!
Rude, incompetent staff. Zero customer service.
I ordered takeout here several times in the past as I pass through town often for work. I always stop at the host stand to pick-up the order. However, this visit, the host, named Hannah, was incredibly dismissive. She outright refused to gather my order from the kitchen. Instead, she directed me to the takeout window on the side of the building. I explained that I prefer to pick-up the order inside. No one answers the takeout window and you're forced to stand on the street, sometimes getting haggled for spare change. Hannah said she was too busy to help me.
I went to the window, but of course, no one answered or acknowledged that I was there. After 15 minutes, I went back to the host stand. I explained to Hannah that no one was answering the window. She continued to act as though I was a nuisance in her shift, instead of a paying customer.
I had enough. I asked for a refund. She said she would process one, but offered no receipt. I demanded a receipt for the refund. She sighed and said she would go get her manager. 5 minutes later, after being shoved around the host stand, a manager appeared to process the refund. He was equally rude. Not one apology. Basically just "go-away."
I won't be going back to Condado again. The disregard Hannah and the manager have for paying customers is blatant. There are better restaurants in the neighborhood that actually want customers.