eileen M.
Google
The staff at this hotel and the service they provide are incredible. They are all very kind, friendly and very professional. We stayed here 2 nights in the middle of our trip, then came back for one night before flying home the next day. But, I got food poisoning on our last night at a different location on the river. I was too sick to fly home as scheduled. Man, the hotel manager, was very understanding, concerned and helpful. Our room was booked for the next two nights, but Man arranged another room for us so we didn’t have to change hotels. He helped us with rearranging our flights and with the documents we needed for cancelling our original flights. Everyone on staff seemed to know about my illness and they all asked my husband multiple times about how I was doing while I was convalescing in our room. I want to thank everyone at the hotel for their kindness.
The hotel has a lovely restaurant with both inside dining and outside dining on a beautiful deck by the pool overlooking the river. There are plenty of options for breakfast, but not as much variety as at other hotels we stayed at during our trip. Everything was delicious though!! Dinners were also very good both in presentation and taste. The rooms are spacious and clean but the showers could use some bleach. Piaow at reception is one of the sweetest people I have ever met and the entire staff treated us with the utmost respect and kindness.