Adelina A.
Google
We booked the tour specifically for English speakers, but the experience was very disappointing. Instead of having an English-only tour, the guide spoke in Polish, and the English explanation was provided through earpieces with very poor sound quality. The Polish guide’s voice completely overpowered the translation, and I could barely hear anything. In my opinion, if you book an English tour, it should be conducted only in English, not simultaneously translated. To make matters worse, my husband’s earpiece did not work at all. We asked several staff members for help, but we were given a replacement only near the end of the tour, which made it almost pointless. The tour also felt very rushed, with far too many people inside at the same time. There was no sense of comfort or proper organization. Finally, after baking the gingerbread cookies we made ourselves, we were told to collect them. Unfortunately, someone else had already taken our cookies, and we were left with cookies made by someone else instead. Overall, the experience did not meet expectations at all, especially considering it was marketed as an English-language tour. I would not recommend it to English-speaking visitors.