CASA LOEWE Barcelona

This flagship store makes one feels welcome. Special mention to Jousef Addou who gave us top service and honest opinions. What was supposed to be one item purchase turned out to be a multiple one. And my wife was completely happy with the outcome. One of our best experiences stepping into a luxury brand shop

I want to start with this: If you ever feel uncomfortable or feel you’re being treated poorly, don’t second-guess yourself — it usually means something is wrong. I visited this Loewe store with my boyfriend on a Thursday evening around 7 PM, planning to purchase a coat. The store was not very busy—only two groups ahead of us—and the staff who greeted us was courteous, telling us someone would assist shortly. However, after 20-25 minutes, no one approached us. We had already walked through the entire store and had a dinner reservation at 8 PM, so I politely asked a staff member passing by if I could try on a coat. She responded with, “Do you know your size already? You need to wait for someone.” And she immediately walked away. The wording itself wasn’t unusual, but her tone and attitude were clearly dismissive. It took both of us a moment to realize just how unprofessional and unnecessary it felt. We are not confrontational people, and we have never been treated this way at any other luxury store. I later learned her name was Irina (or Irene) — a woman with glasses and a bun. I fully understand it was near the end of the day and she may have been tired, but that should never be an excuse for treating customers poorly. In luxury retail, professionalism and respect are the minimum expectation. I’ve worked in customer service before, so I truly understand how demanding the job is. But if you cannot treat customers with basic professionalism, then this may not be the right industry for you.

A must do in Spain: visit Loewe. My experience in the boutique was elevated by Belen who helped me with a lot of patience. She speaks English well and that helps a lot! Her sincerity is a rarity in this industry.

First time in Casa Loewe in Barcelona. Absolutely love it! No long lines to wait- on both days that we went. We were attended promptly on the same occasion by Jessica. Jessica shares her expertise with us in choosing a bag. Explained the difference between the bags and leather that I am comparing. Excellent customer service. And of course, I so love the bag that I got.

Uncomfortable experience with store security I visited this Loewe store recently because I was interested in buying a tote bag, but unfortunately the experience felt uncomfortable. The security guard kept following me around the store, which made me feel watched instead of welcomed. I understand that security staff have a job to do, but the way it was handled affected my shopping experience. What I really needed was assistance from a sales associate who could help me with the products, but instead I felt quite uneasy and judged. I hope the store can improve the way security interacts with customers so future visitors can feel more comfortable and supported while shopping.

We received a service that truly matched the prestige of the brand. Raquel, in particular, went above and beyond to provide us with the very best care and attention. Even after we returned to the U.S., she continued to assist us with tax refunds, questions, and various services through email and messages. Her dedication to customer service was simply outstanding. Thank you, Raquel, for making our shopping experience not only smooth but genuinely delightful. Because of you, Barcelona felt even more special—and the Loewe store truly shined. You’re a star, Raquel!

There was a long wait to get a consultant to help us so we were just browsing around. My partner was looking at a coat and just out curiosity asked a staff passing by if she can try it on. The staff was rude and curt, made us feel like we committed a crime. For someone working at a luxury brand, you would expect some professionalism and at the very least empathy for someone waiting for half an hour. We just walked out quietly but it left a bad taste and I don't think we would want to return to this store.

There is a very rude Chinese lady sales who is with long hair and horizontally gifted and speaking Chinese. There were costumers open the scarf drawer and then left. So we came up to check the scarf and the lady suddenly appeared and spoke very loudly at us : you are not allowed to open the drawer yourself. We were in the shop for 10 min but nobody helped us and obviously this Chinese lady got nothing to do but to point fingers at the customer. We were so shocked to see such a rude sales in a luxury shop which we never experienced before. We were hurry to catch the train so didn’t have time to complain this to the shop manager buy I do hope someone can see this post and teach that lady what is respect. And she also talked in Chinese which we don’t quite understand but obviously not good words.