Kay
Google
I researched this place on TikTok and was excited to go for my bday dinner for my visit to Belize. When we arrived we were able to pick our seafood outside of the restaurant. Our waiter was nice and respectful. We ordered a huge lobster, snapper fish, shrimp, mussels, calamari.
When the food came out the presentation was very nice. After tasting the food every thing was super salty. The calamari was rubbery and very spicy to the point where my husband nearly choked on the combo of spice level and texture. We reported this to the waiter, who then reported it to the chef, the chef apologized and stated that’s how he seasons his food. We continue to try to squeeze lime on the seafood to see if we can eliminate some of the salt but it was too much. We ate maybe 3 pieces of lobster (82usd) 1 shrimp, 1/2 of the fish, 2 mussels. Another wait staff was able to speak to the manager, he said that they will take the food back and since we had already eaten some of it and the food was prepared he will take it to the back for them to taste to see if it was salty. They did just that and came back to apologize to say that they agreed that it was salty and that isn’t how they usually season their food. The manager offered 50% off the order. We were highly disappointed bc it was a waste of our $150 us for food we hardly ate. My dissatisfaction was shared with the manager and we left.
Now things happen while cooking, but paying $150 for food that we hardly touched due to overly salted food was a big turn off and disappointment for me. There was no other resolution by management. Being a chef myself and owning a business, there is some responsibility/and losses a restaurant should have to take for food that isn’t to the standard of the restaurant, never the customer. Although the food looked good in presentation, it was overly seasoned and the experience was ruined for me.
Will never return.