Villas Mercedes

Hotel Villas Mercedes was exactly as pictured online and we felt it was a good value for the price. However, we rented the two largest rooms, months in advance, and paid in full ahead of time so there was no refund available when we arrived to find out that none of our family members could join us for swimming, nor visit us in our rooms, nor be anywhere on the hotel grounds except in the lobby. Our nieces were not allowed to swim, even though they were literally the only people in the pool when they were made to leave the property by the management. Interestingly, the White presenting members of our family came and went without incident. It was when the Mexican members of our family (with some melanin in their skin) appeared that we suddenly had to kick everyone out. I have stayed in hotels around the world and I have never been treated so rudely or been so embarrassed after inviting my in-laws to take a dip in the shared pool, and to come up and use the cold tub on our balcony, and they were kicked off the property. One man working there even looked us right in the faces and told us that we might be inviting people in who would steal from the other hotel guests! Excuse me? We would have left, but as I said, we would have lost the equivilent of $600 USD. The hotel is cute, the pool is nice, and we will never stay there again.

We thoroughly enjoyed our time at Villas Mercedes. Situated on a quaint local street, the location offers convenient access to La Madera Beach. While not in the center, the street is bustling with restaurants and bars, providing a perfect escape from the daily crowds. The pool area is charming, and the yard offers a peaceful retreat. Whether unwinding by the pool or exploring nearby attractions, there's plenty to enjoy. The staff were exceptional—warm, friendly, and accommodating. The hotel's proximity to a taxi station and minibuses made transportation effortless. Throughout our six-day stay, we encountered nothing but positive experiences and good vibes. Highly recommended!

Nice little hotel. Close to beach, near plenty of restaurants.

Good, a bit small room. The kitchenette is very nicely hidden and very useful. The terrace and the view were okay. The pool - warm as tea. The outdoor kitchen next to the pool has a price for usage - 250 MXN. The staff is super cool. Very nice guys, especially the night watch. Very good location, close to good restaurants, far from the noise. In general very nice impression, I recommend.

Villas Mercedes has a great location and thoughtful, friendly staff. My spouse and I stayed in Rm 2 on the 1st floor, that looks out to the pool. It features 1 bedroom, a kichenette with a regular size refrigerator, hot plate, toaster, and a coffee maker. It has a large living room with couches that could double for single beds. Jorge was very helpful in allowing us to print out boarding passes on the front desks computer (American at ZIH does not allow electronic boarding passes). The front of Villas was repainted white while we visited. The beach is only 2 blocks, and many good restaurants are across the street. We spent a great week and will be back.

We stayed at Villas Mercedes several times on our way to the States and back. Jorge, Elena and all the staff provided excellent service. Room 4 has a nice tub on the balcony, and we also stayed in room 8, off the pool. Rooms were clean and comfortable.

Jorge is the most helpful person! He is the person that makes the hotel awesome. He hauled our big heavy suitcase up the stairs (no elevator). We asked about drinkable water and Jorge brought up a 5 gallon jug of water. If a light burnt out it was changed right away. If needed assistance speaking to a taxi driver, Jorge was our helper.||Kitchen has a couple of knives, silverware, cutting board, 2 frying pans but NO pot. There is a mini fridge but the small freeze door has been broken off so all our vegetables froze in the fridge and if we turned the fridge down, nothing would stay frozen and the bar at the bottom of the fridge door was gone so we couldn’t place milk or pop or tall items upright on the door. The room 6 mini fridge needs replacing. Unable to use the BBQ currently because of Covid so it is only for employees. ||It took awhile for hot water to arrive but there was hot water. There were small soaps and shampoo. Needed to borrow the hair dryer from the front desk. ||Pool was very cold but certainly cooled us down! Pool Towels supplied at the front desk and returned to the front desk.||The safe is very small, it was difficult to get our 2 ten inch iPads into it. Our larger concern about the safe was we had to open it with a key and didn’t know how many other people had access to the same safe key. If the keypad worked, then only we would know the keypad number, this is the one item I wish the hotel owners would update. ||There are double locks on the balcony door, only 1 door handle lock on the interior door, no deadbolt or swing bar lock that would give extra security. And as other reviews, all keys are still on 1 key ring. We brought a couple of small lights that hang so if we needed to take the power key out to open the safe, we had light. Suggestion to owner is to add a battery powered light in the closet that sticks on the wall.||It was very nice that the Villa Mercedes has a lot of restaurants around it but if you want to go to the Malecon, it is only about a 10 minute walk. ||Villas Mercedes is clean, has hot water, and is in a great location. Jorge is very helpful. I have already recommended Villas Mercedes to friends and we will return in the future.||Thank you to all the staff for a great stay.

I was impressed and surprised at Villas Mercedes. I paid 850 pesos for one night, and I wish I was staying longer. The room was large, and spacious. It has a balcony overlooking the pool. It has kitchenette, with a mini fridge and a microwave. It has a number of large closets. The air conditioning worked well, and the water was hot. The place has a pool and parking. The landscaping was beautiful. For the price I paid, I couldn't be more impressed. Very nice.