John C N.
Google
EDIT: now I know to insist on ordering hot water from the machine, and so far they have been accepting of that. So I’m happy. Changing my review.
ORIGINAL: This is not a problem I have with you alone, but it is a problem: You cannot brew black tea with a thermos of hot water.
The water needs to be boiling, or very close to boiling. I've been told that hot water from the machines is hard on the machines, fine, then I would not serve hot black tea in that case. Or I would reheat black tea that was properly brewed earlier.
To make hot black tea, you need boiling water, and around 3-6 minutes of brewing time - too much more and it gets too bitter, too much less and it tastes watery and weak. Water temperature presents the same problem - too cold and you kind of ruin the very nice tea leaves you have.
Thank you. Happy Holidays. Sorry for complaining, I'll just order chai next time.