Caroline B
Google
Hotel itself is in a great location near nature with very pretty views of the water. We booked last minute hoping for a comfortable stay. However the fittings were shockingly poor quality for such a highly rated hotel. The bed frame and tables were wobbly, the sink was mounted at an angle, the bottom part of the sink was not attached to the floor, which I only noticed because the sink was not draining properly. For some reason the drain for the shower was under the glass partition, so the floor near the sink gets wet. The build quality of the room is overall poorly done and the floor is already squeaky. Seems like it was renovated not long ago so on the plus side it was relatively clean.
Some building works were going on nearby. Fortunately it was the weekend and the noise wasn’t too loud. The room was fairly small and not very soundproof, so we were woken up by doors slamming in the hallway. Very loud footsteps from the room above.
The hotel we stayed in was in a separate building to reception. There was no room service and the mini bar was empty. You are asked to go to reception to get mini bar items. It’s basically a 3 star hotel at best, at least for the separate hotel building as some other reviews mentioned room service.
Another odd feature is the cleaner leaves the bin bag roll inside the bin. There was no space, especially in the bathroom bin, so I had to remove the roll first and refit the bag…
On check out day, the cleaner was already knocking a bit after 10am to clean the room. We had a Do Not Disturb sign on the door. Checkout is at 11am. First time this has ever happened in any hotel I’ve stayed in.
Overall a strange experience with some questionable design choices.