Mady
Google
I think this might be the first bad review I have ever left. I want to start by saying the food at cava is amazing. If you have never tried it, you must. I’ve never had bad food there, genuinely.
BUT.. the reason for the 1 star is that my wife and I went in for lunch today, 1/14/25, I want to say around 11:30/Noon-ish. They were moderately busy, it wasn’t bad and there were several empty tables and 3 women behind the counter making the bowls, pita, etc. The first woman was not necessarily RUDE, and I’ve worked customer service most of my life so I understand everyone has off days, she just very clearly was not having the best day. All good, no worries. We are attempting to order our food and I very clearly say “I have CELIAC, so I would like this __” and then we asked if we could order sweet potato with our kids meals as an up charge. She literally says “no”. I was like wait. What? We can’t order something that we are paying for? And she won’t do it. Finally my wife is like we can get a side of sweet potatoes? And she’s like well when you order kids meals we can’t do any uncharges. That’s cool… can we PAY FOR A SIDE OF THEM MAAM? I think she honestly was confused, that’s what I hope at least because it was obvious she was annoyed with us 😭 i just wanted to try the damn sweet potatoes that looked so appetizing (they were good). She hated us after the potato debacle of 2026 in the cava of Tyler Texas my goodness.
You might be wondering at this moment.. really? A 1 star for that? No. That might have been uncomfortable and weird, but wasn’t bad enough to make the entire experience bad. We now meet the 2nd woman working. She’s on topping and dressing duty. She immediately picks up the pita chips and puts them into my sauce to which I just calmly said “I can’t have that, I have celiac disease” (which btw I wish I didn’t because they looked really good) and I take ownership of that I may have come across annoyed. I was annoyed. I had just argued with an employee about friggin sweet potatoes for 13 years and then ya tried to kill me. But it really wasn’t a big deal. She remakes it and seemed fine and then LOUDLY SAYS TO ME YALL - “next time if you want to let us know beforehand” while angrily tapping the bowl. I said “I did 😐” just like that emoji. Then she switched up and was like yelling at the first girl for not listening or something. Idk because it frankly pissed me off so badly I almost just left.
The last woman on the register was nice though and she said she was sorry which it wasn’t her fault or anything.
We went to go sit and eat our angry lunch by angry employees who are not happy about anything but especially sweet potatoes and people having celiac disease, but every. Single. Table… and I mean EVERY. SINGLE. ONE. Was a sticky, disgusting mess.
Anyways, enter at your own diseased risk and if you’re already having a bad day, don’t depend on 2/3 of the employees to make it any easier
