Home2 Suites by Hilton San Francisco Airport North

We went on a Birthday trip, nice location. No sounds of the airport whatsoever. Easy access near Highway. Rooms are equipped with everything you would need. An outlet seemed to be pushed in, phone took long to charge. The morning Breakfast has a great selection to choose from. We would definitely come again and recommend you to come out.

I’ve checked in on December 31st, hoping to celebrate the new year in a clean hotel, with nice breakfast and good service. What I got for almost $200 per night was a badly cleaned room with abnormal amount of ants all over the place, a bad of suspicious pills, dirty towels with vomit on it, and hair all over the bed. I have to give them credit for moving me into a different room without asking any annoying questions, but as the result, I didn’t celebrate the new year as happily as I wanted because I had to move in a different room by myself, carrying all my bags at 11:50 pm (right before the new year). On the next day I went to have breakfast at 9:30am expecting to enjoy waffles and omelette but it wasn’t there, even though the set breakfast time is 7-10am. Overall, the room was dirty, the service was mid, and it was super loud because of the airport nearby. I do not recommend this hotel.

During our stay in Sept 2025, I found the rooms to be spacious and well-appointed, with amenities exceeding those of many comparable hotels. Unfortunately, the positive impression was overshadowed by a serious issue. Despite the lobby and guest rooms appearing clean, my family discovered bed bugs in our room (Room 216). My parents unknowingly slept in the bed and only became aware of the infestation after observing bugs crawling on them beneath the sheets. This was both distressing and unacceptable. Upon reporting the matter to the front desk, the staff’s reaction was dismissive and lacked any expression of empathy or accountability. There was no apology, nor was there any acknowledgment of the inconvenience, discomfort, and distress this caused. Rather than proactively offering a room change given the circumstances, the staff instead asked, do you want a new room? which further reflected a lack of understanding of the severity of the situation. Since it was already late at night, we had little choice but to accept the new room. However, due to the traumatic experience, my family was unable to sleep well, leaving us exhausted and unsettled for the remainder of our stay. Upon checking out, there wasn’t any check-in from staff about our stay or any gesture to express a lack of cleanliness and hospitality. I still payed full price for my booking. Such a response falls far short of the standards one would reasonably expect from a hospitality provider. I am bringing this matter to attention not only due to the seriousness of the incident but also in hopes that corrective action will be taken to address both the pest issue and the manner in which such concerns are handled by staff. However looking that my stay was in Sept and there are recent reviews about bugs, this hotel has no interest to make any changes. If you can avoid this place, I suggest booking elsewhere even if a bit more expensive. It is not worth the trauma and horrible experience to find bugs in the room and bed.

I was very unsatisfied with the room. the 1 King Suite. As soon as we stepped in the room for the first time, we heard the bedroom fire alarm was chirping. Like it was low battery. I went back down to the front desk to tell them. When they sent someone to look at it, they kept setting off the very loud and annoying alarm, scaring my child. To make matters worse, they changed the battery in the wrong alarm, they did the one in the living room. They had to leave and come back again to fix the one in the bedroom. You have to take care of these things before guests come in! Another problem was the parking. We came in at 8pm and there was virtually no parking spots left, people were parking on the curb and basically random areas on the lot. Not worth paying the $27/night for parking when there are no spots!

The hotel would have gotten a better review but upon entering the room, once we cut on the lights, there was a roach near the sink area. We didn’t think anything of it other than it’s in the city and it may be a one off. During the night, I went to the restroom, cut on the lights and appeared two more in the bathroom. Once leaving, we ran into 2 more. It was a decent room and appeared to be clean but the appearance of 5 or more roaches, there is apparently a problem. This needs to be treated!

Rooms are so dirty, feels like the cleaning services don’t even try to clean. Ants in the room, hair in bed, found a random bag of pills, definitely not Advil. For almost 300/ night (including the deposit) it is not acceptable.

There were ants all over my room & bed. Would be a 0 if I could. Truly no help from staff. One woman came to my room, took pictures, left and never returned. I was initially offered 20% off for the night I stayed here. Only after the pictures were shown was I offered a full refund. Makes me question why they didn't believe me to begin with, especially when that one staff member had seen it. I was offered one free night at a Home2Suites in the future as an apology .. why would I want to stay at this hotel again after this lack of urgency at the situation and terrible customer service? I asked for points instead as I clearly would not want to stay at this establishment in the future. However, I was told it was either I get my room comped or I get the points - not both. How does that make sense? The comped room would cover the disgusting nature it was in, the points would be the apology for the experience. Why am I limited to one or the other? I came in late last night so clearly just missed the ants crawling everywhere ... so disturbed to think I slept in that. Was Hilton loyal before this - absolutely never again. BEWARE.

Awesome place feels like a home away from home. We have relaxed and enjoyed the friendly service. Staying here has changed what I expect and want when staying for several days. Nice clean rooms. Plenty of space to chill. Thank you we will be back soon.

I booked a night at the hotel before a morning flight. I appreciate that they had a room large enough for two adults and three kids. Other hotels have forced us into two hotel rooms, which is awkward and unnecessarily expensive. The room was clean and well outfitted. The hotel lobby was similarly attractive, clean, and modern. The breakfast spread the next morning was impressive, with just about everything you could think of. Martha, the employee helping with the hot breakfast service, was amazing for her prompt and friendly attention. Parking was plentiful and we had no problem getting an EV charging spot overnight. Parking charges were expensive - $27 - but I knew that going into it. The check in on the app was easy, but unfortunately the virtual room key never worked. I'm not sure why I bothered downloading this app if it really didn't get my anything.

I'm a huge fan of the Home2 concept in many ways. Let's start with the Free Breakfast; here at this location they serve egg white omelets with bell peppers, hash browns, sausage links, bagels, waffles, boiled eggs, and the regular cereal/oatmeal options. The hotel provides a gym and also huge patio section with lounge seating, a firepit, and a gas grill for bbqs and small parties. I really like this idea and would like to come back and host something here while utilizing this option. The room itself is pretty big. The room comes with a small kitchen with sink, mugs, glass cups, plates and bowls. This is really helpful especially if you're dining inside the room; you have most of everything you need including a new sponge and small dish soap bottle for dish washing. I'm a fan of the high-ceilings too! The AC system is perfect and not to mention, a pull out couch-bed for guests. Home2 is great for families and guests staying in the city for multiple nights. We'll be back again!

Stayed here for just one night with my family in a one king studio. Parking & checking in was smooth. Parking is $27 a night. Breakfast is free from 7-10am. Our room was big and spacious. Loved having the kitchenette and full fridge. They don't have a built in stove but you can request a cook top for free of charge. The kitchen is stocked with dishes, utensils, coffee pot, and toaster. Our room also had a sofa pull out bed. Overall, we enjoyed our stay and would stay again.

We checked in late on a Friday and at first were scared of the time being so late, and the line was 6 people deep--other check ins, market transaction, etc. The lady at the front moved through quickly enough, but I was wondering if any other person would assist in expediting the waiting. I think the hotel was also at max capacity without any option of an upgrade. We received waters (Hilton honors perk) and moved to the room. The room had 2 queen size beds, privacy curtain separating the sofa bed and kitchenette facilities. We had a full size fridge, coffee machine,dishes, microwave,and dishwasher. The bathroom had full size shower gel, shampoo, conditioner, lotion mounted on the walls. Nice clean and spacious room. We found out that one of our keys didn't work and requested replacements. Unfortunately this happened 2 more times and we checked to see that they didn't accidentally get demagnetized by our phones. In any case, the front desk was able to assist. Just note that this spot is pretty busy and breakfast seemed like a free for all, at least on Saturday and Sunday, from 7-10am. Be prepared to wait in line, since breakfast is served cafeteria style. I feel like they could've added another person (if possible) since it could've been a more expedited/efficient experience. While in line, there were no bowls, scarcely any utensils, and bread options were picked clean. The refrigerated case on the side housed yogurt options, but with the sole employee behind the counter left to help everyone with their many needs, it was just a lengthy experience. The coffee, fountain drinks, and toaster were self serve, as was the oatmeal and toppings--as long as there were bowls. The items being served behind the counter were the other hot foods (always a choice of 3 items--carb, egg type for protein, and other meat protein and waffles) served by an employee. This area was manned by a single employee, which was hectic at times. The same employee replenished bowls, utensils, and condiments. At times it was hard to come by seating inside--lobby, other sitting area, breakfast area, but luckily an outdoor area was also made available. Another option was to eat in the room. Parking was a $25/day charge. Pass given to put in car. The catch is good luck in finding a spot. If it's busy, good luck finding a spot. On this weekend, parking was problematic and actually quite a few cars were double parked. Parking is a premium at all these spots, so this price isn't too steep. They also do provide EV charging in the area. No shuttle service available, but still close to Bart and public transport. They also are pet friendly, which is not always the case with these spots. The gym is located on the first floor, and has a multi function cable machine in the corner, plenty of mirrors, free weights, bench, dumbbells, Peloton bike with subscription, 2 treadmills, 1 elliptical machine, medicine balls, and exercise ball. They also had wipes to clean the areas and towel service, as well as a water cooler. There was quite a bit of space in the area and tv access. Adjacent to here was the guest laundry facilities. The hotel has potential, just the lack of staff for breakfast (and evident frustration on the part of the lone employee left to attend to the breakfast crowd) was some of what made this a less than stellar experience. I would've left a rating of 3.5 stars if possible since the spot is still pretty good. I now would like to see how this place is when it isn't as busy, since it may be a better experience.

A lower cost / budget option among the Hilton brand hotels, Home2 is affordable and suitable for families. Rooms are new (at this writing) and clean with kitchenette, work area and sofa bed. Bathroom is simple but clean. Breakfast is just okay - no meats (e. g. sausage or bacon) at all. Just carbs mostly. But the waffles and small omelette ( just eggs nothing else) were made fresh right there and pretty good. Location is freeway and airport close to convenient for either business or personal travels. Parking is $22 per day - May seem high for some out-of-towners but a bargain compared to the $50-60 per day in SF downtown hotels.

Very bad phone customer service by Theresa and staff. Was hoping for a great new experience at Home2 Suites. We cancelled.

One word, ants crawling on my bed, on my desk, on the nightstand. Breakfasts were good, gym was clean, even the room was orderly. Just the ants made it a negative experiences.

We stayed here twice on short notice. Once in February and once last week. Great availability and decently priced. Bathroom and rooms were very clean. Great to have a full size fridge and dishwasher. They have a portable hot plate you can borrow from the front desk if you need it. Breakfast was substantial and there was good variety. We always liked getting the egg option and the breakfast sandwich with oatmeal. I had issues in February with Chase Travel not sending my payment through to Home2 Suites so it took a few calls to get it sorted out because my card had been charged both by Chase Travel and by Home2 Suites (since they needed a credit card). For this past stay, I booked direct and it was much smoother. Was able to receive my folio right away. Had some issues with my digital card, but since we were only staying 2 days, I didn't bother to get it reissued. Checking in and checking out was super easy via the app. They do charge $27 a night to park. Always remove your valuables. It's the Bay and I wouldn't leave anything visible in the car.

Nice hotel, conveniently located. Room was clean and spacious. Front desk was nice, but there are no perks for Diamond members here and no shuttle service to the airport.

Clean, comfy and safe. I have stayed at quite a few Hiltons in my day and this one is one of the best. Everything you need to cook: plates, bowls, cutlery, cookware (including cooktop with skillet available at front desk), large sink, dishwasher and dish soap. Pets are allowed with $75 extra charge. Perfect for longer stays. The decor is colorful and fun. The breakfast had lots of options to choose from: mini waffles, fresh vanilla yogurt, oatmeal with lots of toppings, sausage links, enhanced water, fresh OJ, full coffee bar and large seating area. Room was clean and full sized shampoo, conditioner and lotion available in the room. We stayed during Labor Day weekend and it wasn't too crowded. I would recommend arriving early for breakfast so you can avoid the crowd. We were able to book a room last minute and check in was a breeze. Only wish was they had more free grab and go items like at other hiltons, they only offer toothbrush and toothpaste at the front desk. Overall very nice stay!

We really enjoyed our stay at this Home2 Suites. The room was clean, the lobby was new and fresh and the breakfast buffet was better than most places. One important thing is to note the daily fee to park a car but literally every hotel in the San Francisco area charges a parking fee. If you decide to take public transit, the bus stop is only a few minutes away which was a huge plus for us since we didn't rent a car. I am deducting a star because this hotel does not provide shuttle services to and from SFO. There were a few hotels around the nearby area that do provide complimentary shuttle services so I assumed this was the case for this one. Overall it was a great stay, if complimentary shuttle service to and from SFO was provided then this would be a 5 star review.

They charged me $400 for parking, and the employees were not nice and I think they just need to not charge people which is stupid.

During SIP my employer sponsored a room for me to stay and WFH. The hotel is pretty nice. Most of the concierge are friendly and accommodating. The lobby is always clean and smells like pine-sol. They provide breakfast and the ladies preparing the breakfast are very nice. They honestly look like they love their jobs. Their breakfast varies everyday, it could be a combination of omelet, bacon, sausage, breakfast patty, potatoes, ham, etc. They also make waffles. I like their breakfast, I'm very thankful that I don't have to prepare it. The rooms are very spacious and has a kitchen with a sink, dishwasher, dinnerware, and fridge. If you want to cook, they provide a portable stove and frying pan. Their WiFi is pretty strong, I am able to WFH without a problem. The only thing that I don't like is that the hotel does not have any windows. Therefore, if your neighbor from down the hall smokes a joint, the whole floor smells. Just stay in your room and you're fine, you won't smell it inside.

Stayed here last week for a company event. This location doesn't enable digital key through the app, it's blocked and we still had to check-in at the front desk. Staff is friendly & nice, but they don't give complimentary water bottles to Hilton Honors members (most other locations do). Parking was $22/night. Pricey, but there was plenty of Parking by the time we arrived. Room was clean, but had a funky smell. Kinda like wet dog? I know they allow pets, so maybe the smell was from that... Complimentary breakfast in the morning didn't taste good. Lots of microwaved egg tray. Nothing seemed fresh. Would not stay again.

Staff is extraordinarily unfriendly and unhelpful. I stay at Hilton properties exclusively - Lifetime Diamond, 3 yrs of nights, and seldom post negative reviews about Hilton. This hotel is the stereotypical "bad actor" hotel near an airport. When you reserve through the Hilton app, where you have credit card info and your Hilton Honors number, they still block the digital key so you are forced to go to the front desk to get a key, and then they insist on a credit card swipe and a photo ID...defeats the whole idea of loyalty programs and touchless interactions. They're simply milking the float on holding funds for "incidentals," which I never get. In the room...in the "living room" area there is no lighting that works...there's a switch on the wall, where there used to be a wall mounted fixture, but the fixture has been removed, so...no light in the seating area. If you wanted to read or work...no light. Then, the wall mounted light next to the bed just flickers and sparks...appears to be a fire hazard...hoped I'd switched it off properly so a fire didn't start. Then, as a loyal Hilton member, they insist on no late checkouts...even for just a little past regular. This Hilton site exemplifies everything you don't want in a hotel...safety problems, customer service problems, cleanliness problems. Do yourself a favor and find somewhere else to stay.

Loved it there! Beds & pillows are soooooo Comfotable location was great. Decent breakfast.

This was my 3rd time staying at a Home2 Suites brand and I really enjoy them. Smaller parking lot, but I did not have any trouble finding a space. When checking in, the lady at the front was nice and the lobby was clean. They do offer some food you can buy and bring to your room in a crunch. They had some instnat soups, pre made sandwiches and snacks and drinks. The lobby also had coffee available around 1 pm. Lifesaver as I had been driving for a few hours I booked a studio room, so it was just a large room with a curtain that you could close to separate the bed. They do have 1 bedroom rooms where there is a wall and door to close off the bedroom. All Home2 Suites offer a kitchenette with a full size refrigerator with freezer, micrwave oven, coffee pot (not k cup), dishes, silverware, toaster, sink, drawers, towels, paper towels and a dishwasher. Each room also has a large desk with a lamp, TV (2 in a 1 bedroom), a couch, ottoman and a coffee table. The room also had a full length mirror, and dark shades on the window. There was an ironing board, closet and some drawers and an alarm clock. The bedside table has usb and plugs for charging. The bathroom has a stand alone shower (no tub) and a large vanity. The thermostat in the room worked great so I was able to easily keep the room at the right temperature for me. I was on the 3rd floor out of 5, and it was quiet all night long. In the morning they have a large free breakfast with hot/cold cereals, waffle maker, juices, milk, pre made breakfast sandwiches, yogurt, bread/toast and coffee. You really can not leave here hungry Home2 Suites has always been a great choice for me.

Stayed here with the family and it was awesome!! Room was clean, beds were great and room was a good size so we all had plenty of space! The room had 2 queen beds and a sofa sleeper. The kitchenette was perfect and you can ask for a skillet or stove top for cooking. Microwave was a good size and fridge was perfect size. The breakfast was so good, omelettes, waffles (with some toppings to choose from) sausage, oatmeal, cereal, yogurt, fruit, breads, bagels and English muffins. There is staff to serve you and they are quick to make more when they see it running low! Front desk staff was awesome and able to answer questions about the area to help us out. We would definitely stay again!!

Having stayed at Home2 Suites previously I was very disappointed in the breakfast selection at this one. The room was clean and adequate so there's that. But the lack of security features for overnight parking was first and foremost the reason I will never recommend anyone stay at this hotel again. I mean, they charge $25 per night per guest and yet allow unfettered access to the parked vehicles. I know this because mine was stolen from their lot while I was sleeping. How about spending some of that money on secure gates and fencing instead of charging parking fees for no other purpose than to charge them?

Enjoyed my stay here. Nice & clean. Room was nice. Looks like everything was possibly updated. Breakfast was okay. There was one person who served breakfast. I came on 11/7/21 might be different each day. You get a choice of omelette, Turkey sausage & waffles. There's juice & coffee you serve yourself. There's cereal, bagels. Chocolate waffles with whip cream were surprisingly not bad. It was the perfect size. Nice and small. Complimentary apples at front desk. I would stay here again.

I stayed here for a week and small kitchen they had made my stay more enjoyable. They offer free breakfast but limited choice. I wanted to eat healthy for breakfast and most dinner and I cooked most food while here. Kitchen is small and limited utensils available. I just had to be creative with microwave and small stove. They have shampoo and body soap available, anything else, you have to bring on your own or buy at their kiosk. I stayed at another place before so I came prepared. They didn't sell alcohol when I came but they have a wine opener at the front desk. Cleaning is every several days but that's just fine. Room was spacious enough to feel relaxed. I don't want to live here forever but I had everything I needed to make my stay comfortable. I think the fact I didn't have to go out for breakfast and dinner made it easy on my body.

Walton, the GM is not a very good GM in my opinion. I had a room booked for 10/19 via hotel.com One night for a meeting over a month ago. The meeting host was just diagnosed with cancer, therefore the meeting isn't happening. When i went to cancel my room (over 30 days notice) hotels.com is tellling me that Walton, the GM said he'd offer no refund and no credit. That's bull crap. I've only just begun my tirade from this attempted thievery. If Walton wants to change his mind, I can change mine too, but a refund is mandatory and he's got 30+ days to re-rent the room!!

Don't be fooled, this isn't Hilton quality. The rooms are updated but the cleanliness isn't up to the standards expected. There were Cheetos on the chair and the inside of the shower was dirty from the last person. I gave up on trying to get it cleaned after the 3rd day trying. The staff will give you politeness and are friendly but they are not helpful if you have any concerns. The breakfast looks decent but it is pretty poor unless you like waffles everyday. The egg options are terrible. Microwave eggs should not be expected to be good. The oatmeal isn't even good. We actually brought down our own oatmeal packets and made some. The donut and bread selection is minimal but decent. I guess I'm simply not a carb person for breakfast so there isn't a lot to choose from. The hotel isn't terrible but it isn't good either. It is safe. While it is new it is okay but as it gets older I'm not hopeful. I don't plan on staying here again and with repeated poor service from Home2 I may be done with that brand overall.

First prior to this trip to San Francisco, I did a little bit of researching and asked several questions to the hotel. Messaged the hotel directly and asked a question of Tesla chargers. I received an answer stating yes they do have Tesla charging stations. As we arrived to the hotel at 05/16/2022 @ approx. 1700 hours. We were greeted with stares and nothing more. I handed my card and identification and was still asked how to spell my first name. It took them about 5 mins to find my reservation. As I got my room key, I did not get any confirmation of what room I was in, even in writing. So I had to return to the desk and have the employee scramble for my room #. Like everyone should, we looked around the room and made sure everything was in order. We found a grey sock behind the lamp shelf, no hand soap, and the carpets were filthy. I then looked on my Tesla app seeing if my car was charging after plugging into the Tesla chargers. "No power" so I went down to check if The plug was ok, it was. I then spoke with the front desk and they stated that "we have to scan the QR code and pay the hotels price", with little to no battery left I was forced to pay, but as I scanned the QR code, I was left with an "error can't find website"! So I spoke with the front desk again about my concern and he stated "you should go to embassy suites and use there's if you have an issue". Second day 05/16/2022 check out. Water was freezing, gave it a few minutes to warm up, stayed hot for 2 mins and went ice cold. What a great way to wake up! Went downstairs to ask for a dolly, was greeted with wandering eyes and the employees pointing to where they are at. Prior to this I called approx. 4 times to the front desk without answer. My friend was in process of purchasing a water, "employee Christina" wanted cash not card and made it seem like using a card was a great hassle. Better yet, after the purchase, she walks directly to the back to talk to someone with even giving us a "have a good day" or "thank you". As I was walking back to the room, all designated keys for the room were reseted. I wasn't able to get into my room without knocking for a family member to open it. It was 1200 and we had late check out which was at 1300. We packed our bags and took off as soon as we could. I do not recommend this place whatsoever. Terrible atmosphere, horrible customer service, and a waste of money.

Teresa at the front desk was very disrespectful, and rude, I booked for 2 double beds and upon checking in I was giving a king bed handicap assessable room.. upon informing her that I booked two beds and that I don't need a handicap accessible room. I have two kids and my mom that were with me.... I'm not sure where she wanted me to put my mom. Maybe on the floor.... AnyWho, she didn't care about how I felt about the situation she put me in one of the worst rooms they have. I'm pretty sure she was having a bad day and taking it out on me. AnyWho, I hope this comes across her Manager. And she's feels stupid about how she treated me that night I was checking in super tired and mind you I am seven months pregnant. I was in the lobby for almost 1 hour. Tired and stressed about the situation and from hotel experience because I worked in a hotel she was treating me bad because it was through a third-party booking. She didn't want want to accommodate me like a normal person.

My wedding band was STOLEN from this hotel's housekeeping. Do not stay here if you want your belongings to be safe. My husband and I had checked out of the room after not having gotten much sleep since the room next to us was throwing a party the night before. Being groggy, I left my diamond wedding band and phone charger on the nightstand and checked out. About 45 minutes into the drive, I realized I wasn't wearing my band and drove back to get it. Once I got there, the housekeeping manager and housekeeper (Patricia) that cleaned my room said that there was nothing in my room. I asked them repeatedly and even went up to my room to look for it, but they had already thoroughly cleaned it and took the $20 tip I left for them. They were able to "find" my phone charger but couldn't produce my ring. I even looked through my own belongings 3 times to make sure I wasn't accusing anyone of theft. After I called the manager the next day, he couldn't be of any help other than to say that they do background checks on their employees and that we should file a police report, which I already did. I am so disappointed by this turn of events as I had just gotten married in September. I truly would not even leave a bad review but this was incredibly sad for me. Don't stay here!!!!!!

The hotel room is nice and it is sanitized well. The room is spacious and even has kitchenette you could use. The hotel's front desk manager, Christina, is very rude. I was on an important phone call with my dad for a couple of minutes then all of a sudden this Christina turned up the volume of the TV so loud that even my dad noticed it. It was just me and the front desk manager who was there in the lobby. I asked her to turn it down then she suggested me to go farther if I did not want to hear the T.V's sound. How could you even say this to a guest? She wasn't even watching the tv and just using her phone. PLEASE TRAIN OR HIRE SOMEONE WHO IS ACTUALLY WARM AND NICE TO YOUR GUESTS. This happened at 10:30PM of February 13th. I even heard other guests saying that this receptionist is rude.

I would give this Home2Suites 5 stars, but there was one lady at the front desk named YVONY, who is the rudest employee that I've ever encountered at a Hilton franchise. She needs to learn to provide better customer service and not roll her eyes at customers. Aside from her, we actually love this Home2Suites because its close to SF, its easy and fast to check in (except that there's no digital key), the rooms are very clean and spacious, the parking is decent (except that its $20-$22 per night), most of the employees are nice, and there is breakfast provided every morning.

Check in was excellent thanks to Aimie! Our studio room had a kitchen with a microwave, cold freezer, sink, and dishwasher. Along with plates, mugs and utensils. Room was clean and spacious with vibrant colors. Only downside is the patio doesn't look like the pictures and I think the flooring is thin due to noises. Breakfast is complimentary! it wasn't the best compared other Hilton hotels but it's free! So no complaints there. Plenty of parking for $13 a night.

Edit: Removing one star because they overcharged me by over $450 then wouldn't help me out. I had to have my bank deal with it, got refunded but still annoying Clean, quiet hotel for work trips. Staff was friendly, free breakfast, spacious lobby. Room temperature was adjustable and I received the room I chose in the app. WiFi worked without issue. Also got welcome waters for being in the Hilton rewards program. Better in every way than the Embassy Suites down the block.

The only reason we used this leg of the Hilton Brand was because we knew we were coming in late and didn't want to drive 90 miles home. We drove up to the front door and checked in. The woman gave us room 441 and informed us if the 22 dollar parking fee. The problem was every last parking space was taken so we had to park in a red zone. I went back in to inform her and she said, "I don't know what to tell you." All night I hoped my car wouldn't be towed even with the blue parking pass on the dash. So we had a modern room as is their style. I blue green room. It had everything a person could want: dishwasher, microwave and kitchen sink. The bathroom was average sized and that's about it. We packed up and went downstairs for their free breakfast. The breakfast consisted of these weirds oval egg flat things. No hash browns nor sausage. Really weird. Would I stay here again? I doubt it. There is a Hampton Inn and an Embassy Suite properties next door. Nothing special here.

The hotel seems like Hilton's attempt at cheap modern targeted at millennials. The hotel itself was nice enough. They have a Continental breakfast but we didn't eat it. The Hilton Honors app is supposed to allow you to check in and out without going to the front desk at all but this hotel doesn't have it working. I still had to go to the front desk and they make you get a physical key to turn on the lights in the room when I only wanted a digital key. To check out I still had to go to the front desk even though they didn't do anything. This is far from downtown, but you still have to pay for parking which is annoying. It wasn't a ton, something like $10-15 per night. They have an airport shuttle which I was excited about. We used it to get by taking it to the airport and then taking the train downtown. We didn't have any issues on the way there, but on the way back we had to wait almost an hour and a half for it to come. They claim it comes every 20-30 minutes but that was not the case. Every other hotel shuttle showed up 3-4 times before this one came once. We tried calling the hotel but they were not at all helpful. If you need reliable hotel transfer, I would definitely pick another hotel. Otherwise, this hotel was ok.

This place has been a very unpleasant experience due to a very unprofessional and ill mannered staff, not to mention the manager, Walton, who knows nothing about managing a hotel. This hotel is literally a Gateway to problems starting off with there never being sufficient parking and ending with cars being broken into, including mine. When I asked to see footage of when my car was broken into, the manager Walton assured me that he would show me the footage only after a police report was filed, which still didn't happen after the police report was filed. Another issue with this hotel is that seeing as how they accept dogs, they do not regulate specific rooms for dogs so the couch in my room smelled horribly like wet dog and caused for me to constantly have allergies. They also do not vacuum every time they do a major cleaning, so after your room has been "cleaned," you will still see crumbs or particles on your floor that a vacuum should've been able to pick up. There was also a night, the same day my room had a "major cleaning " that I found a large black spider with a 1-2 inch body, not including the legs a foot in front of the fridge. And finally to end my stay, as I was loading my car, I tried to enter back into the hotel to grab my remaining items, come to find out that my room key had been deactivated 15 minutes earlier than the allotted check out time and instead of reactivating my room Key for the amount of time that was lost, they simply had housekeeping unlock the door once. Overall I would not recommend this hotel if you want a peaceful stay.

I am writing this on our 4th night. I reserved 2 rooms. In terms of cleanliness, the hotel is okay. It's clean and looks brand new to me. The beds are comfy. I was able to get 3 nights of good sleep, fairly quiet until now. There is a patio below our room and there's a group of 5 people having a loud party. We are on the 3rd floor and the patio is on the ground floor; the window must be super thin because I could hear the loud conversation and hard laughing. I called the front desk twice already, first at 1 a.m. and now at 2 a.m. I don't think anyone did anything to ask these guests to tone down their voices or to end their party. The patio should be closed by 1:00 p.m. I think. People are trying to sleep. I will be driving back to L.A. with little sleep. I think they didn't take my complaint serously and they just let these guests ruin my sleep. I am pretty sure they are bothering the other rooms below me as well. They are pretty loud. So I guess my point is that there should be a time limit for the patio use and that the front desk should take complaints seriously and not ignore them. My advice to you, if you make your reservation here, tell them not to put you above the patio or you risk having a sleepness night.

I booked my reservation 3 weeks ago. All of a sudden a day before I go over to visit, the hotel manager calls me and tell me my room isn't available because they have technical problems. Then he said my room was being given to a long time member and I will have to go somewhere else. They won't tell me which hotel they are relocating me to. This is bad experience. Don't trust this place. I had planned this vacation for my family for over a month ago. It's not fair that the hotel sold reservations at low cost and all of a sudden decide to sale the reservation for higher price and give it to someone else. Don't get screwed like I did.

Will stay here again next time I visit the Bay Area. The room was clean, and a full-sized refrigerator, kitchen sink, dishwasher, in addition to plates, drinkware, and cutlery! (I booked a room with 2 Queen beds.). Bedsheets were clean, there were lots of towels. Hot breakfast every morning was a nice way to start the day. Staff were very helpful.

My family and I stayed at the hotel this past week. The hotel was clean, and accommodating for the amount of guests we had. The options for breakfast in house saved us a lot of trouble of figuring out where to go. A special thank you to the owner who gave a special tour for me and my busy body 4yr old nephew. We will definitely stay here again when we are in the area from NC!!

My company buts us up here when we work in the bay area for weeks at a time. The front desk is pretty nice except for a couple of unpleasant employees. The cleaning service has to be requested rather than done without request daily. The washers and dryers in the hotel don't work too well and the maid service doesn't do that good of a job. The internet is also slow. Breakfast is mediocre and the prices for snacks are way too high.

WARNING DO NOT STAY HERE!!!! Do not stay here if you want to get bogus fraudulent charges to your credit card. I just came back from San Francisco for my 15 year old daughter's birthday. This Trip was a family trip. She wanted to visit San Francisco for the first time and today I found out that they charged me some crazy charges such as a Smoking fee of 250.00 dollars when I don't even smoke???? A Whopping total of charges 524dollars. There is something fishy going on and they are not scamming me. I plan to take this to the BBB and contact the police department. This is crazy!!! Don't plan to stay here if you want to spend your holiday disputing dumb ass charges.

Convenient location. Pretty pricy, but heyyyyy, a hotel is a hotel right? Not sure if the staff wanted to be there as they did not really show the love, felt more of a scripted check in; wait, who am I kidding? I am sure every other occupant staying at this hotel is in the tech industry too, so I am sure they were just as introverted and "boring" too. Clean room, clean amenities, the price? San Francisco prices (har har). I will still be back, but next time with a chess board camping the lobby, challenging any other techie who checks in to be extroverted and socialize.

DO NOT STAY HERE. DO. NOT. STAY. HERE. AGAIN, do NOT stay here. This is by far the worst experience I've had at a hotel in a long time, and I'm writing this as I finally walk in to the hotel after waiting an hour to arrive via shuttle. Do not stay here. The room has remnants of previous guests in nooks and crannies. Think you can use the fancy self-check in feature and use your room without having to pass your terrible day along to the receptionist? Think again, you can unlock your door, but you'll still need a key to use the lights. I am truly shocked at the cost of a room, considering how terrible the experience is. More experiences galore: there is mold in the bathroom, and the couch is completely useless (actually the room is three times the size it needs to be...obviously the budget went to rooms too large rather than a competent shuttle service which only runs every 37 MINUTES!!!! 37!) and the cushions are hard as a rock. Glad I get to rest my butt on a concrete sculpture. Why does this room need to be 40+ feet long? I have so many frustrations and questions here.

Easy check in! Beautiful big clean rooms with kitchenettes. If u need blankets a Or anything extra they get it for you right away at front desk. I did pay for parking and that sucked but seems to be a San Fran thing everywhere. Still great place great stay and very kind! Breakfast was fresh bagels and waffles and that's great because most places aren't doing anything due to covid.

It's alright they do have real syrup and whip cream for the waffles eventhough I didn't part take. Now about that bed maybe it was just the room I was in 433 bed needs to be replaced. Being a new hotel I had high standards, but the bed sounded like the beginning of the Ying Yang Twins song with no effort. It was collapsing at the head part and woke up with a stiff neck. Because of this I will not be returning and I'm a honors member, thought I would have gotten a better room and no I didn't even bother to switch rooms. Oh let me not forget the installation sucks you will wake up to condensation, and for the bathroom the fan don't suck up steam.. it was like a sauna and sweaty walls. Just say never ever again!

Clean, well presented property at first glance, but beware when there's a problem. Post pandemic staff seem to be unprepared or improperly trained to deal with common issues. I've stayed here on numerous occasions pre 2020 and was always happy. Now, I'll NOT be staying here again, EVER, even if means a more convenient location to my business meeting. A simple malfunctioning door lock meant multiple trips to the front desk to obtain numerous replacement keys. Showing the clerk my cellphone display on the Hilton site, indicating that the digital key was disabled, only caused the clerk to question how I somehow managed to make the app malfunction. Needless to say, things rapidly deteriorated from here. I was even woken up at 11pm by a maintenance man delivering the multiple sets of towels that I NEVER requested (I was solo on this one night stay, why would I need 3 sets of towels?) Anyway, things continued to be frustrating up to the check-out process. I'm now waiting to see if they charge me for locksmith services after purposely CLOSING AND LOCKING the malfunctioning door which I'd held open for the maintenance guy prior to leaving. Unbelievable.

The hotel was brand new (clean)! Very close to the airport car rental return (8 min drive without traffic). The breakfast was fine with typically continental offerings and included. Staff was friendly. We have two kids traveling and the hotel was quiet on a Thursday evening. Parking is $14 or so which I did not expect but I guess it's typically for the area? Biggest bonus: clean, new, close to airport. Not sure about the other reviewer's complaints about the breakfast. If you want a nice breakfast, just drive to downtown South San Francisco and order your lobster breakfast sandwich? If you want great service, then I would try the Ritz Carlton and they even will remember which room you prefer the next time you return! For its purpose, this hotel worked just fine for us. Great work.

Great stay ! Loved the place. Says I was put on the smoking list for smoking in the room, well I don't smoke and they never charged me but I was put on the do not book list for smoking.

if i could give this place a negative star review i would. they're assholes and the front desk lady was rude. on top of that they make u pay 15 for parking! you'd think your guest would get free parking. the sheets are DIRTY as you can see in the picture. never staying in this nasty ass hotel again.

Upon arrival and waiting for an elevator another guest cussed at me and my significant other because we were not wearing a mask. When the hotel staff never told us to put one on and we checked in without one. The lady cussed at us and yelled. We did not say anything to the lady and instead offered her a sandwich to make her feel better because she said something about a sandwich and we thought she was hungry. We were trying to show hospitality after seeing she was our neighbor: we were then asked to vacate over the phone because that was unacceptable.

Well ...scracy towels no air, you kill yourself trying to get to the bathroom in the dark . lights.. no card in slot some lights work some dont. Good luck finding the room key in the dark. And the breakfest sucks. Wow ..microwaved egg mcmuffin . Even hamton inn has a normal breakfast. Ya no more home 2 .