Casa Oliver Principe Real

Had a very nice stay from last Wednesday to Sunday in room 24! We arrived outside the opening hours of the reception, but through a clear explanation and a video we could easily pick up the key and enter our room. The radio was on there and there was a small mood light. It is a decent building, but really has the Portuguese charm. The breakfast is also very cozy but certainly has enough choice. The location is well located just outside the hustle and bustle, but everything is within walking distance. We would definitely recommend this to friends and acquaintances. Who knows until next time.

I have stayed at Casa Oliver on several occasions before, and I always enjoy my stay there. I love the “old mansion”atmosphere” and the location is perfect, right across the street from Praça do Príncipe Real. Due to a mishap occurred during my last stay here, we were upgraded to a very spcious room, with a spacious bathroom, three windows facing the Squareand and it was lovely. Breakfast is very good, and the staff is very helpful and extremely friendly. If you like the old historic mansion style, Casa Oliver is for you.

Room does the job with fun decor and the feeling you are in a boutique hotel rather than your standard hotel room. We were on the ground floor so there was some noise but this is expected in a city centre and old building. The staff were very friendly and accommodating. They helped with luggage storage and they gave some great recommendations for bars and restaurants. Great location. Definitely recommend visiting the cafe in the park opposite - it's a lovely place to escape the heat!

An awful experience ! I forgot items worth €450 in this hotel: the hotel confirmed that they have found them and after some days informed me they have lost them ! After more than four months of waiting and countless reminders, they have only refunded a paltry sum, far less than the actual value. A complete lack of honesty, customer consideration, and transparency. In additional, lack of professionally, they gave us the wrong room than the one that was initially planned for us and there was a lack of cleaning, we drink one glass of whiskey in the common shared room it stayed there for the whole weekend as nobody cleaned it! Do not recommend at all!

Unfortunately, my stay was disappointing. The building was under repairs, with loud noise from early morning until evening, and the room had no sound insulation. It also couldn’t cope with Lisbon’s summer heat, making it very uncomfortable. Service was lacking throughout—staff were unresponsive and failed to inform guests about interruptions in water supply. Overall, it felt like paying boutique hotel prices but receiving the conditions of a cheap hostel.

Great location, nice room. Staff gave nice recommendations for the area. Tip: if you are coming here by metro, be sure to go to Rato, not Avenida. I think Avenida is closer but you gave to walk up very steep hills which us hard work. Rato so much easier.

As this was my first visit to Lisbon I was looking forward to a pleasant stay. This hotel did not provide that. As a woman traveling to a foreign country I did not feel safe staying at this hotel as I felt that my room was under watch by hotel staff. As we stated to the hotel we had a friend visiting our room for the day. She planned to leave after our day exploring and not spend the night. Hotel staff berated us and constantly made me feel uncomfortable about this even after we told them we understand she cannot stay. The staff overall were unfriendly compared to other places and hotels I have stayed in Portugal, and for the price you would expect differently. ||The bed and room size were okay. The bathroom was small and had no hand-soap or small wash cloths. ||Overall for the price I would stay somewhere else in Lisbon.

AWFUL. DO NOT STAY HERE. I’ve never been so disappointed. I got in email in their writing that they would NOT charge my credit card prior to stay because I wanted to use a different card, they said this is only a guarantee and they would not charge. Lied to me! they charged me a week in advance. I asked to refund on the spot when I arrived to pay with a different card. They said no. I emailed and they didn’t reply. POOR CUSTOMER SERVICE. SAVE YOUR MONEY & PUT IT TO SOMEONE ELSE THAT WILL VALUE YOU. ||Under EU and Portuguese consumer protection laws, businesses are required to act in accordance with transparent and fair practices. Charging a card without consent — particularly after stating otherwise — is a serious concern.||Had to file a formal complaint through Livro de Reclamações (Portugal’s official consumer complaint portal)