Cartier

Not the best experience! And don’t recommend this location. Really sad. The workers were not friendly if you didn’t look like you had money! The store itself is great because it has multiple floors and many items on display! The only issues are their workers. The workers did not seem to care unless you look like you had lot of money. Some people may not look physically rich but they do have the money to spend. So it’s sad their attitude lost them a sale. Be better. 👎🏽

I always loved the Cartier Love collection. For years and years i was weighing up the pros and cons of buying the Love ring. We were in Paris for the weekend and decided this was the perfect time to visit the Cartier store en finally get the ring. Upon arrival, we received a very warm welcome. Everyone was super friendly and helped us find the right place in the store to look at the collection. After a few minutes, we were greeted kindly by a female employee. She helped us choose the right ring in the perfect size. We had a quiet place where we were given all the time we needed to make the right decision. We were also given a glass of champagne and felt very comfortable. All in all, we had a wonderful experience and left the shop with a beautiful ring that has a beautiful meaning. The next time we're in Paris, we'll definitely be back. ♥️

To start. I am already a huge fan of Cartier in Vancouver Canada. It was our first time in Paris so being a fan, the 13 de la Paix store is a must for us since the history of this brand amazes us. We booked an appointment for April 23 at 12 noon but something came up few days before so we had to change our schedule. I tried to modify our booking online but there was no more availability. So we tried our luck and walk in on April 22 at 12 noon. The front desk was so accommodating while I was trying to explain our situation. After giving us assurance that it won’t be a problem at all, she referred us to one of the SAs named Liwen. Oh to say that she was a gem is such an understatement. She treated us as if it was our original appointment date and catered to every inquiries that we had. She was so attentive and very knowledgeable! She is outstanding in her field! Once were done shopping she gave us a tour after we told her that we were so happy and excited to finally visit the historic store. She was the one who took our photo in one of the most beautiful salon in the entire boutique. We came back the next day to have our wedding ring boxes personalized and we were so lucky to see her again and had a chat. She was so kind enough to offer us drinks (again) while waiting. It would have been better though if we had french macarons on the side to make it very french. Kidding aside, Liwen made our first ever Cartier Paris experience immaculate! It was so memorable and we can’t wait to be back and pay her a visit again! She deserves a raise without a doubt!

In 2019, he asked me to marry him with the perfect ring that was to be a piece to pass down, my Cartier Trinity Solitaire. We resized it via Cartier, and it arrived the day before our wedding. On 9/21/19, we got married. It all played out as it was always meant to be, like a fairytale... Fast forward to 2024, I had to have my cherished ring cut due to my continued health issues and swelling. My finger was blue. We tried everything to get it off without damage. Cartier sent us to a preferred jeweler to have it cut. Now, currently, my ring still resides in Paris, from what we are told. We were initially told that Cartier would absorb 70% of the cost. We went through various individuals at our local store and via customer service, as each decided not to be available after their promises when we called back. The cost of repair they gave us after going back on their promises was $6,800. This ring was cut at the bottom to not disturb the setting, the diamond, nor the trinity golds on top. Meaning, the only part to repair is the yellow 18ct gold on the bottom. A gold band currently at Cartier is $780. A trinity band is $1,100. A trinity band with a diamond the same size as mine is $3,800. We do not understand why Cartier is charging this amount. We've requested an explanation with no response, other than, "that's just the charge." In addition, we were set to renew our vows at 5 years, but Cartier has had the ring since August 2024. It's now April 2025 and the last we spoke to them we were told they would only charge 30% of the cost. However, I called today to checkin and was told that's not the case and they haven't even begun repair. I just want my ring back and repaired.

Cartier is renowned around the world for their elegance, professionalism, and deep knowledge—but if you ever find yourself in Paris, do yourself a favour and visit their iconic Rue de la Paix store. And here’s a tip you’ll thank me for: ask for Sarah. We’ve had the pleasure of knowing Sarah for many years, and she’s far more than just a salesperson—she’s a true professional with an eye for timeless elegance. Her impeccable style and thoughtful recommendations have helped us discover pieces that are not only beautiful, but meaningful. Every visit to Paris feels incomplete without stopping by to see her. It’s not just about jewellery—it’s about the warm welcome, the conversation, and the care she puts into every interaction. Sarah embodies everything that makes Cartier exceptional. Merci Sarah from your friends in Australia

I was fortunate enough to visit this historic flagship Cartier location. My sales representative, Eva, provided excellent level of service. The renovated boutique is absolutely amazing with multiple floors and unique and original design. I felt as though I visited a museum. Appointment reservations are recommended, but optional.

My husband bought me a Cartier engagement ring in Paris 10 months ago. A meaningful gift, chosen with love, from a brand supposedly known for quality, elegance, and exceptional service. At least, that’s what we believed. Less than a year later (yes, less than ONE year), I discovered that two diamonds had fallen out of the ring. I currently live in Shanghai and immediately went to the local Cartier boutique to have it inspected. After reviewing the ring, they told me it was my fault and not a manufacturing defect, so we would have to pay for the repair. We reached out to customer service in both Paris and Shanghai – and both said the same thing: "It’s due to wear and tear." Really? After 10 months, during which the ring wasn’t even worn daily, always carefully handled, never exposed to sports, chemicals, or any harsh conditions? Here are my questions: How can a ring lose diamonds in under a year? Why isn’t there any kind of warranty or coverage within the first year? What are we even paying for if there’s zero post-sale support? And the worst part? The incredibly rude and dismissive reply from the Paris salesperson when we reached out for help: “To be fully transparent, I don't quite see the relevance of linking this to high jewelry.” So according to him, a ring losing diamonds has nothing to do with the quality of high-end jewelry? Ridiculous. We are deeply disappointed, upset, and feel completely let down. Cartier offers champagne when you buy, but if something goes wrong, you're on your own. Never again. And I will make sure to share this experience everywhere, because a brand that markets itself as "luxury" should guarantee both quality and after-sale support.

We had an amazing tour of this flagship store thanks to Lawrina. It is an impressive set up. Very modern and beautifully decorated. Sidicki from the fragrances was super helpful. He helped me find a perfect match for my taste and style from on of the store specific collections. He is very knowledgeable and personable! Not sure what else I can say. Love the products and it is an amazing experience to buy from this flagship store.