Casa Nuevo León Hotel

I had the absolute pleasure of staying at this hotel in Condesa, Mexico City, and I can honestly say it was one of the best hospitality experiences I’ve had. From the moment I arrived, I felt welcome, comfortable, and truly cared for. A very special thanks goes to Omar at the front desk. He went above and beyond in every possible way. Omar was not only kind, attentive, and professional, but he also had an incredible talent for making me feel at home. He provided thoughtful recommendations for places to visit in the city, answered all my questions with patience and care, and always made sure that every detail of my stay was perfect. Whether it was arranging small requests, guiding me around the area, or simply greeting me with genuine warmth each time I passed by the lobby The hotel itself was spotless, quiet, and beautifully maintained. My room was perfectly clean, the atmosphere was calm and relaxing, and there was a sense of peace and safety that I deeply appreciated. Everything from the cleanliness to the comfort created a wonderful sense of ease. I would also like to mention Maria, who was lovely and helpful. She was always friendly, welcoming, and attentive whenever I interacted with her, and it was clear she genuinely cared about the guests. I would not hesitate to recommend this hotel to anyone visiting Mexico City

This hotel was very comfortable and spacious. I would totally stay here again if I come back to CDMX. I have heard people complain about the noise from the bar Caiman being an issue, but since my room was facing C. Ozuluama and on the second floor it wasn’t really a factor. My only complaints are: - they only give one key per room, which is totally ridiculous in this day and age. When you have another person staying with you, it becomes a drag that you don’t want to have to deal with when you are on holiday. (FIX THIS PLEASE. Easy) - The toilet paper was the hardest i’ve ever used (Ouchie!!!) - The rooms don’t have AC, and this wasn’t an issue for me as I came in November. We kept a window open at all times. But the tiny fan they give you may not be enough for summer heat. That being said, I still think the location + room size + overall comfort make the hotel a great place to stay in. As long as it doesn’t become more expensive.

Not sure what the costs were(this hotel was part of a total-trip-package for us) when we slept here. So cannot say anything about the price for value situation. Also we had zero issues with sound (3th floor). The room was simple but fine, the staff was friendly, the location was super. The roof terrace was nice aswell.

The staff was great. Location very good - except that it’s above a bar that keeps going till 2 am on the weekend. Otherwise pretty well situated in Condesa. Noise doesn’t usually bother me but this time it really did. There’s a white noise fan in the room - didn’t touch the street/bar noise. And the staff offered me ear plugs but who wants to wear those all night? I was on the 3rd floor (4th if you count the ground floor). Windows don’t open which is ok but no ventilation. Lots and lots of positives. But I couldn’t stay here again due to the bar. It’s loud and there is a bouncer dressed for a SWAT event. The bar has access to the hotel stairwell. Traveling alone so that also bothered me.

⚠️ Warning: Organized Scam Alert The PRICE listed online is NOT the real price!!! When you get to the hotel, they only give you access to the room if you pay an extra $80 USD deposit for damages but they never refund it after you leave, even if you follow up multiple times. My bank confirmed that the hotel didn’t do a chargeback (refund), but instead made direct charges on my card. I asked for the contact info of the manager or financial administrator, but they refused to give it to me. This gives a really bad impression of the local culture and the country, which is a shame.

They were able to get us in last minute for a very early check in. The rooms are nice and clean. The bed was super comfortable. They provide a big jug of filtered water, which was very needed after our flight to CDMX. The room had fresh coffee beans, a bean grinder and a French press…again another really nice touch. Proximity to the delish restaurant on the corner= big plus. I could keep going on about this place. Basically exceeds expectations on all fronts.

REALLY good location and the breakfast place below is delicious. The service was exceptional. Yes as the other reviews mention the noise but that’s what you get when you have a really good location in La condensa :)

This place is in a great location. But it is impossibly noisy. I mean potentially the noisiest hotel i have ever stayed in my life. Mind you even on sunday where everything around was closed the bar downstairs was playing loud noise. The staff was friendly but the noise is unacceptable. I came to be on vacation instead i found myself unable to sleep multiple nights and this is with earplugs and headphone! It ruined my vacation i was tired in the day and had to sleep in to make up the loss of sleep at night.