KOMEHYO Shinjuku

KOMEHYO Shinjuku is a huge store with a massive selection of items and excellent service. We purchased two bags and the staff were incredibly helpful. They even went out of their way to find original boxes that matched the brand for us and helped us get a coupon for an additional discount on top of the tax free price. It was a professional and rewarding shopping experience and I highly recommended this store for anyone looking for high quality luxury goods in Shinjuku.

I had an outstanding experience purchasing my Omega Speedmaster from Komehyo, and I want to specifically recognize Hajiwara-san for his exceptional professionalism and service. From the moment I arrived, Hajiwara-san was attentive, knowledgeable, and genuinely focused on ensuring I had complete confidence in my purchase. He took the time to carefully present the watch, explain its condition and details, and answer all of my questions with clarity and transparency. His demeanor was courteous, patient, and highly professional, making the entire process smooth and enjoyable. The watch itself was exactly as described, in excellent condition, and beautifully presented. Komehyo’s reputation for quality and integrity was evident throughout the experience, and the level of customer care I received from Hajiwara-san truly elevated it. I would not hesitate to recommend Komehyo to anyone looking for a high-quality timepiece and exceptional service, and I sincerely appreciate the care and attention provided. Thank you again, Hajiwara-san, for making this such a positive and memorable purchase.

Great experience with Ms.Matsui. She was extremely patient and knowledgeable to guide my husband’s first Rolex watch purchase. Up to an hour and a half of assistance! Ms.Matsui’s service felt like a level above Japan’s already high standard of service excellence. Thanks Ms. Matsui!

My husband bought an omega watch here. Matsubara was very friendly and welcoming, he made our experience good. My husband is also very happy with his purchase. 💸💸💸I was happy to tag along, thank you !

Great store. Reasonable prices. Most important they let me try on earrings to decide. In Osaka store they rejected to cooperate. Ask Omura sales manager - he was very helpfull.

Staff doesn’t speak English exceptionally well but they’re very nice and patient in explaining everything even when they have to use translating apps (I was served by Matsui who was very kind). One thing to note for international travellers, they have not yet accepted debit cards, they only accept credit cards and cash. So be prepared!

Great selection of luxury pre-owned watches, found my dream Rolex watch. Sales staff Sato offered really good service!! Highly recommended. :)

This is the 2nd time I've purchased a watch from Komehyo Shinjuku. This time around it's the SBDX023. I was assisted by Sato -- such a patient and accommodating guy!