Andrew M
Google
We were greeted by the hostess and seated within a few minutes, which was a nice start considering how busy the place was. Unfortunately, things started to go downhill from there.
We ordered cocktails and beers along with the falafel & hummus as a starter. After some time, we placed our main dish orders—the Sicilian baguette, Greek chicken pizza, and the shrimp scampi flatbread—even though we still hadn’t received our drinks or appetizer.
Drinks arrived shortly after the main order was placed, but the starter was still missing. To our surprise, the main dishes came out next. Not only had we still not received the falafel & hummus, but the main dishes were either burnt or lukewarm. We politely asked our server about the missing appetizer, as our daughter had specifically wanted that dish. The server apologized and put in a rush order, and a few minutes later, the falafel & hummus was finally brought to the table.
We want to note that we didn’t ask for any food to be remade or replaced, as the experience was already disappointing by that point. Honestly, the kitchen staff should not have served food in that condition, and the manager should not have charged us for a rushed starter that was only brought out after our mains due to a staff or kitchen oversight.
Given the strong reviews, we were surprised by how poor our visit was. Maybe it was just an off day, but even so, this experience felt far below what the restaurant's reputation suggests. I believe this review is justified and hope it can serve as constructive feedback.
We received an automated email reply from management, but no one has followed up on my direct email regarding our visit.