Hyatt Regency Hesperia Madrid

what I loved; the food, including both the coffee and the tea. The meals were also of high quality and a good value. the service was exceptional. I did like someone calling to check whether the room was ok, it wasn’t, see below, but I didn’t feel like changing rooms. what I didn’t like: the closets, had no shelves! This was on a, I was told, upgraded room. The room was also very small. For the same price, I prefer to stay at an AirBNB with a lot more space. The USB outlets were only the old type, so any Iphone bought in the last 3 years could not be plugged.

We had a truly wonderful meal at Hyatt, made unforgettable by the outstanding service. The food was excellent—beautifully presented, flavorful, and clearly prepared with care—but what really elevated the experience was the staff. Our servers, Jorge and Moha, were absolutely fantastic: warm, attentive, and genuinely thoughtful throughout the evening. They went above and beyond to help celebrate my wife’s birthday with a special surprise that completely made her day. It was handled with such class and sincerity that it turned a great meal into a memorable moment for our family. Service like this is rare and deserves recognition. Thank you to Jorge, Moha, and the entire team for creating such a special experience. We will absolutely be back.

My husband and I had a wonderful stay this month for 5 nights. We flew overnight and arrived mid morning. The front desk staff was very accommodating and told us they would check if our room could be made ready early. We waited in the lobby for about 10-15 mins max and then we were able to get into our room to freshen up before we went out for lunch. We absolutely loved our room, especially the bathroom which was stunning. Lots of counter space for my products and good lighting to get ready each day. The water pressure and temp in the shower was always great. At first I felt the mattress might be too firm for me and that I may have to ask for a topper, but after the first night I fell in love because I slept so well and woke up without any back discomfort which unfortunately I have now that I'm home. We didn't eat any meals at the hotel, although I'm sure they would have been great. We did spend some time at the bar during a couple football games that they played on a large screen. The bartenders were very nice and the drinks were great. The location of the hotel was lovely as it was in a quiet area and right next to a metro station. Last but not least, the scent they use in the lobby and on each floor smelled so wonderful. My husband and I enjoyed that every time we came back to the hotel at night. We would absolutely stay here again on a future trip.

Hyatt Regency Hesperia Madrid delivers exactly what is expected from the Regency brand. Both the service and the rooms are of high quality, ensuring a comfortable stay. The location is excellent, with many fantastic restaurants within walking distance and close proximity to the Real Madrid stadium. It is a solid choice for both business and leisure travelers looking for reliability in Madrid.

This hotel is great. Different to other Regency Hotel locations that I have visited, because of the size. But it's great and a place to visit. After a whole day out in Madrid or in cities near by, I had a great time at the bar, great service from Jorge and Mohamed. Very personalized customer service skills and made me feel like home, like I have been here many times. I would definitely come back to this location. Rooms are excellent and the staff at the front desk and guest services desk are outstanding.

Exceptional service and the location of the hotel near the metro made this a very nice stay for 3 days. The staff members are friendly, especially Talles and Olalla were attentive to my needs and assisted with everything. The rooms are nice and clean. Breakfast was also high quality. The Tapas tour was excellent! I attended the Hyatt Regency, Intercontinental and the Four Seasons. By far, the Hyatt Regency was the best :)

Excellent hotel and very friendly staff. They let us check in very early which was very kind of them. Rooms were spotless and very modern. I can see why this a 5 stars. 10/10

We had an excellent stay! As globalists they treated us very well in this beautiful hotel. I am giving 4 stars instead of 5 because on our day of checkout at around 1030am someone walked into our room without knocking even though we had the do not disturb sign on (to add to that, I had just showered and was only in a towel). We had already denied room cleaning and had late check out at 2pm, so there’s really no excuse. The front desk associate was nice and apologized when I brought this up, but didn’t offer anything beyond that which was a bit disappointing. Honestly, despite how wonderful this hotel is, situations like this really make you feel insecure knowing that they have employees that don’t respect the DND and just barge into rooms without knocking or announcing themselves, especially since the rooms don’t have latches to prevent them from coming in. Unfortunately, this incident will make us reconsider whether we return to this location or not

The hotel is easily accessible via metro from the airport (about 40 min). All the hotel employees that I encountered were friendly and polite. I stopped by Mery Bárbola Bar to get some snack. The servers Eric and Jorge were both fantastic - they know how to treat customers with respect and anticipate what we are looking for. I was also impressed with the food quality! While there is a Regency Club Lounge, breakfast is served in the open area between the bar and another restaurant, and it is actually a much better idea than trying to do within the limited lounge space. Guest Experience/Concierge provided excellent restaurant recommendations - none of them disappointed me!

I was very happy with the stay. The staff were professional, the standard of service is high. Hotel is in a good shape in terms of up keep. Breakfast buffer is generous, I had dates, jamon ibercio, pan con tomate and tortilla de patatas almost every day.

The saying is that you cannot judge a hotel by its cover. This Hyatt was is completely the case. Ugly outside but pretty and warm inside. This hotel is not over the top but it excels on the basics. Customer service that follows up, staff that treat Globalists like they are valued. Imagine being given an upgrade without having to go to battle with the front desk. Good service just happens. Truly, is what is inside that counts.

A lovely hotel with great service and nicely appointed rooms. Convenient to metro stations and all the attractions that Madrid has to offer. There is a gym on the top floor, a restaurant, lounge and club lounge on the bottom floor. Overall, I would stay again.

Really, really excellent hotel! Am staying here for a week for a conference and really, I couldn't ask for anything more. The room is great; a queen side bed with lots of pillows and so comfortable. There is free wifi, of course and what I like is having a Nespresso machine here too. Bathroom is quite big and the shower is good. You get some big fluffy towels and also a dressing gown to use, as well as slippers. I can go on and on about the place but all you need to know is that it's a great place to stay and customer service is also brilliant. I called reception because I couldn't get the tv to work properly (my fault) and a technician came up in about 5 minutes. Excellent!

We stayed at this hotel for two nights as part of a Gate 1 tour of Spain. It is not on the heart of town and is located in a more residential area. I wrote to the hotel ahead of time to ask for a quiet room, away from the elevator, since we were celebrating our anniversary and were vacationing without our kids. They wrote back and said that they upgraded our room to a premium room, which was beautiful. The bathroom was spacious. The hotel has a pillow bar where you can call and ask for a variety of pillows in various sizes, ranging from "very soft" to lumbar support. A buffet breakfast was included with our room. There was a wide variety of food, including a delicious "make your own omelet" station where you can pick your fillings and they bring you an omelet. The fruit was fresh and coffee excellent. Upon arriving back to our room after our dinner, a complimentary bottle of Cava and delicious dessert treats were waiting for us as an anniversary gift from the hotel! We could not have asked for better service and I highly recommend this hotel if you are traveling to Madrid.

This hotel is fantastic. The all you can eat breakfast is out of this world, with very healthy items like various fruits, Walnut milk, soy Milk, greek yogurt, fresh fruit juices, sliced meats, and a variety of eggs, waffles, and delicious pastries. The rooms are super clean and fancy, and the best part is that the windows open. The rooms are kept very tidy, the staff even hung my clothes when I left them laying on my bed. The staff knows how to cater to their guests. Fantastic location.

Location is great! You are far enough from the hussle and bussle from the touristic center, yet the metro is 50 steps away and can get you the historic center in a few minutes. We were able to check in early after flying for 14 hours. Room is small but very clean. Staff is friendly .

This is my very first review on yelp, but I simply had to broadcast the outstanding service of this 5 star luxury hotel. From the minute we arrived, the staff went over and beyond to help us with anything we could possibly need - walking itineraries, restaurant recommendations/ reservations as well as unique things to do with our kids. Rooms are clean and large, bathrooms modern and beds/pillows comfy as can be. What put this hotel over the top was our experience with Mr. Gutierrez from guest relations. Even after we left the hotel and needed assistance in retrieving some of our belongings from Spain, Mr. Gutierrez went over and beyond to help us - a degree of kindness completely unexpected. A first rate experience!

Great hotel experience. Friendly staff, nice location just seconds from metro line, clean and updated look and feel. We were both very pleased.

Unfortunately, I have to disagree with the previous reviewers on the high rating if this hotel, especially given the price. While the service by the staff is tremendous, the uncomfortable bed ruined our experience. We were given a king size bed and originally delighted, however, once we got into the bed to sleep we found that it was actually two twin beds that had been pushed together. There was a hard section in the middle where the beds were joined, the bed made loud squeaking noises with the slightest move, and overall just a very old and uncomfortable mattress. For me, having a good night's rest is the most important element of a hotel and on this criteria Hesperia Madrid is very lacking. The staff clearly takes pride in their work at this hotel -- it's a shame that the management has not chosen to simply buy new mattresses for the rooms. If they had done so, this review would be four stars.