MYKITA Berlin Mitte

Nice selection of frames and good product quality overall. However, the customer service experience in this specific brunch was disappointing. When we asked to order a new, untouched pair of glasses instead of purchasing the display model that many people had tried on, we were told that we “don’t understand luxury experience” and that it’s not standard practice to provide a fresh item. In my opinion, plastic frames in the €400–500 range that are being worn by 100 customers a day don’t exactly qualify as luxury, and I’ve never encountered this approach before. A more customer-friendly attitude would have made the experience much better. We bought the frame as other colleague quickly told us that he will do what’s desired, but I wish all your workers learnt basic respect and how to do sales properly.

I went there to get new lenses for my old mykita glasses. The employee was super nice and helpful and gave me a few options to choose from. She recommended me the perfect lenses and after not even 24 hours I was able to pick up my „new“ glasses, after receiving a notification via WhatsApp. I’m super happy with them

Really nice glasses. The customer service was genuine, helpful, and professional — very positive experience!

The quality of MYKITA glasses is absolutely outstanding — but this review isn’t just about the product itself. I bought my first pair during a trip to Berlin in 2022 and they were, without a doubt, the best glasses I’ve ever worn. After losing them about a year ago, it was hard to find the exact same model again, especially living in Brazil. When my husband had a trip to Germany coming up, I reached out to the MYKITA store in Berlin and was incredibly well assisted by Karina. She went above and beyond — from helping with the payment process to making sure the glasses were delivered to the hotel on time. Exceptional service, from my very first purchase to this replacement. Highly recommend!

I purchased a pair of glasses at the Mykita store in Berlin. The experience was excellent! Laura assisted me—she was very professional, friendly, and of course, helped me choose the perfect pair. Later on, I needed assistance with another matter and contacted her by phone, and once again, she resolved it quickly and professionally. Highly recommended!

Cool store with some interesting frames. Nice staff. Only wish they had a few more bolder frames and color.

I was in Berlin from Australia, travelling around Europe. A lens from my optical sunglasses kept falling out and I came across MYKITA Berlin Mitte while searching for an optician there. I was so lucky to have Peter and his assistant look after me and my sunnies! Great service and results. Vielen Dank!

Karina was absolutely brilliant helping me pick a frame! A massive thank you!