Kimpton Hotel Palomar Phoenix

I stayed at this hotel for a business meeting and ended up spending most of my time on the property. We used one of the meeting rooms—“Fresco,” if I remember correctly—which worked very well for our needs. Overall, the hotel was great. The rooms were spacious and comfortable, and the bathroom was excellent. The shower had fantastic water pressure and stayed consistently hot, which I really appreciated. The location is also convenient, with grocery stores and a CVS nearby. One of the highlights for me was the fitness center. It’s actually a true commercial gym that the hotel partners with, rather than a typical in-house hotel gym. As someone who enjoys working out, this made a big difference. I didn’t have to limit my routine the way I usually do when traveling. Since this was a business trip, my company covered the cost. However, it did seem a bit pricey. That said, the overall experience was very positive.

Visited Phoenix for a volleyball tournament. It’s about an 8-minute walk to the convention center. Across the street is Fry’s grocery store and a lot of restaurant options and entertainment in the immediate area. ||Lobby and staff are very welcoming. Chic vibe with a nice seating area. Relaxing and chill vibe. You will hear the hustle and bustle of the city but that is not out of the ordinary in a central location. ||Rooms are spacious. We stayed in a 2 queen bed room. Clean and well maintained room and facilities.||Pricier compared to some but its location, the service level and experience make it well its worth. Sayantan, Donna and Douglas checked in with us everyday to see how we were doing and thy were ready to extend support when needed. Amazing staff overall! Great work.

I had a great stay at Hotel Palomar Phoenix. Dylan at the front desk really stood out with his hospitality. He greeted me warmly during check-in and made the whole process very easy. He also took the time to clearly explain the perks I received from booking through Amex Platinum, which I really appreciated. Throughout my stay, Dylan made sure everything was comfortable, and I was even upgraded mid-stay to a suite, which was an amazing surprise. The overall experience at the hotel was excellent. The room was clean, well-maintained, and very comfortable. The restaurant attached to the hotel is also great. Highly recommend this hotel, and special thanks to Dylan for making the stay even better

From the moment you arrive, this hotel delivers a truly luxurious, yet down to earth, experience. The people here are exceptionally warm, friendly, and always willing to help or accommodate any request, making you feel genuinely welcomed throughout your stay. The lobby and restaurant have a beautiful ambiance that feels both modern and inviting. The food is outstanding at Blue Hound, thoughtfully prepared, delicious, and even better than the last time we were here (thanks Chef Gilbert!). Every detail reflects comfort, care, and quality. An excellent choice for anyone seeking an enjoyable stay, filled with comfort, and awesome service in the Phoenix area.

Staff is friendly and helpful. Rooms are good sized and extremely nice. Bed was super comfortable, loved the pillows. Great rooftop bar and restaurants. So many wonderful places within walking distance as well. Was there for a work event and really enjoyed the location.

Hard to find... There is a pull in where the valet and street level lobby is on Jefferson. Not signed to be visible. Just beyond the turn out, there is entry to the garage. Take the entry, go to the 2nd level and find the elevator. Plenty of self paid parking near elevator. Elevator takes you up to street or 2nd level near lobby. Aside from this staff was great, gym pass from front desk to the full well equiped gym next door. If you're training, this is the place to go. Room was clean and well appointed. Could have had completely water in room. Supermarket on the same block was convenient for my few night stay. [edit] revised down 2 stars due to management arguing rather than trying to understand signage. Glad I didnt have a substantive issue that needed mgmt. Since all parties who arrived separately had the shared experience, I think we all said it was hard to find.

It’s clear why the Kimpton Hotel Palomar Phoenix is an American Express partner. The experience feels intentional from breakfast and beyond, and I was genuinely impressed by the level of care throughout my stay. The Kimpton Palomar feels like a gem among city hotels. As someone who often travels solo, I pay attention to a few key things, and this property met them beautifully. First, the warmth of the people. Hospitality lives or dies with the team, and the staff here set the tone immediately. RJ at check in was delightful, welcoming, consistent, and attentive enough to help troubleshoot a missing iPhone charger without hesitation. Small moments like that matter when you are traveling alone. Dom deserves special mention as well. He genuinely seemed capable of carrying the whole world if you let him, stepping in with calm solutions, helping with bags, and effortlessly managing valet while keeping everything moving seamlessly. His presence made the experience feel smooth and genuinely cared for. From a design and energy standpoint, the hotel strikes that rare balance between stylish and comfortable, clean and elevated without feeling cold or inconvenient. My only wish is that more elements were included from a pricing perspective, because the overall experience sets such a high bar that fully bundled amenities would make it feel even more effortless. For example, pool cabanas being included would create a much better experience as a whole for everyone. Or, require a minimum while using them. Overall, a lovely stay with warm people, strong service, and an atmosphere that makes solo travel feel easy and supported. I would absolutely return.

As a devoted fan of the Kimpton brand, I can say with confidence that this property truly delivers. The recently renovated rooms are beautifully done and feel fresh, thoughtful, and inviting. A heartfelt thank you to Joel and his entire team for such warm and memorable hospitality. The Kimpton social hour was a highlight. Lively, welcoming, and elevated by the delicious small bites that made it feel special rather than routine. Be sure to read my review of Blue Hound Kitchen and treat yourself to a meal or two. It is absolutely worth it. Lastly, the housekeeping team deserves special recognition. Their attention to detail is evident everywhere, and the property is impeccably maintained from top to bottom.

I recently attended PMI Global Summit and the Palomor Kimpton was one of the preferred hotels. Excellant downtown Phoenix Location across from where the Suns play and walking distance to the Convention. Center. Restaurant and bar on site as well as many others nearby. ~ 15 min from airport Great service, friendly staff and extremly clean. I thoroughly enjoyed my stay and will consider other Kimptons in the future

My go to hotel if I am ever traveling to PHX Arena for a WNBa game. Cannot beat location. Central to everything downtown and right across the arena. The staff is always friendly and efficient. Rooms are comfortable and clean. Options to eat/drink at the hotel with good food and beverages. They also have a happy hour with a complimentary beverage. Pool is decent size and half of it gets in the shade if it's too hot. There are some cabana style seats that are first come first serve. We did need parking one time and decided to self park. I don't think we found the easiest way to get to the garage, but that's on us. We ended up walking around the corner instead of asking for directions.

We had a FANTASTIC time and couldn't have asked for a more convenient location!! With a less than 5 minute walk to Phx Arena it was perfect for our show, we couldn't have parked closer! The team at the Palomar went above and beyond to make our staycation so relaxing and memorable! Dylan and Angelica at the front desk were so wonderful! We used the password we found out about through TikTok when checking in and Dylan surprised us with a wonderful welcome package to enjoy in our beautiful suite! The room was lovely!! Clean and well decorated, with a HUGE in shower bathtub we took advantage of the next morning. The room was perfect! The staff even accommodated our request to be located near our friends staying there the same evening with an advance call to the Kimpton a few weeks before our stay. Although we didn't use the pool the other amenities were so convenient. I love that they offer bicycles for exploring the area, fruit infused water stations and a coffee setup in the morning that offered iced coffee and a variety of creamer options including oat milk. Hands down the best customer service experience we've received at a hotel, the onsite staff as well as the customer service person I spoke with a few weeks prior to our stay were top notch and provided an experience worth every dollar spent! We can't wait to come back! Thanks team!

We had a little staycation here and were very impressed. The guys at the front desk were really nice and gave us a free room upgrade and $30 dinner credit because our room wasn't quite ready when we showed up for check in. All of the staff was nice and accommodating. We really enjoyed the pool area and the giant bathtub in the suite.

Well, I stay here every year on my way to Santa Fe opera. The rooms are super nice and the staff for the most part are fantastic and helpful. Both Dillan and Daniel made my stay especially nice with great suggestions and kind service! IHG should be proud to have these two l! Yay

Best pet amenities and policies ever -- we always try to stay at a Kimpton if there's one on our route. They even give you an info card for dog friendly restaurants and activities + best paths for a walk. If you forget something, chances are they gottt you! Huge list of items you can get from the front desk if you're in a pinch. We were in a Deluxe King room which had a great, spacious couch for our big fella. The staff was super friendly and knowledgeable (as with all their properties we've visited) and the rooms are always clean + well stocked + always have fun little amenity or decor touches. Love you, Kimpton!

Stayed one night at Kimpton Hotel Palomar Phoenix for an event downtown, and it was a fantastic experience! From the moment we walked in, the hotel had an amazing scent that set a welcoming tone. Our king room on the north end had great views of downtown Phoenix, making the stay even more enjoyable. One of the highlights was Eden, the rooftop bar on the 3rd floor--stunning city views, delicious cocktails, and a great atmosphere. Blue Hound Kitchen & Cocktails at the bar downstairs also had fantastic drinks and a great vibe. A unique perk of this hotel is the free happy hour from 5-6 PM with complimentary flatbread and wine--such a nice touch! Plus, the location is perfect, within walking distance of some of the best spots Phoenix has to offer. Would definitely stay here again!

Great hotel!! Morden, clean, reasonably priced, & convenient. No need to look at any other hotel when I'm looking to stay in Phoenix.

Stayed here twice before. Came back and won't be able to stay here again based on the outside noise and inability to sleep because of it. The noise at night is ridiculous. We were on the top floor and heard booming loud music every night during our four night stay. Wish they had better windows. Or an agreement with local bars. Location is great for walking downtown. Pool is lovely. Restaurant onsite site but service was hot or miss. Staff didn't really recognize IHG status. Parking is very pricey.

This is a beautiful hotel. The rooms are big and spacious. The location is perfect. If you are attending any downtown events, there's lots of restaurants around it and within the premises. I really like that they give you a pass to EOS fitness center. The pool area is nice as well and the staff from Chechin housekeeping bartenders were all great. I would definitely stay again here.

The hotel was beautiful but this particular Kimpton had a few misses, but also quite a few good things too. The lobby and 2nd floor area where they served coffee and evening wine/cocktails was excellent. There were plenty of options for eating/drinking close by too. It was also convenient to the arena and Chase Field where I caught a baseball game. The pillows were the absolute WORST pillows I have ever had at any hotel, and I've stayed in some dumps! It was terrible. Stacking 2 kind of helped but I had to switch pillows multiple times throughout the night and didn't get a good nights sleep. I've been at Super 8 hotels with better pillows! For Shame, Kimpton! The electrical outlets by the bed (in the lamp) were convenient, but they were loose AF. Trying to keep my charger plugged in was difficult. I ended up charging most of my stuff at the desk area (which worked fine), but sucked for alarm time (who wants to walk across the room to snooze the alarm). Also, my mini bar wasn't full when I checked. It was unlocked. I took pics and the front desk just texted me to ask how the room was. I let them know and sent the pics. I told them I'd let them know what I took to eat/drink. The staff handled that situation wonderfully so I didn't have to pay for the missing items, however, I shouldn't have had to worry about it to begin with. Also, the one item I would have wanted (Peanut M&Ms) was missing. Grrrrrr. The staff is what kept this from being a 1 (maybe 2) star review. They were super friendly and accommodating during the stay. There wasn't much they could do about the plugs, but the rest was handled great. I forgot to ask for new pillows, so that's more on me.

Stylish hotel with a great downtown location and friendly staff. Rooms are comfortable, but some areas feel dated and the noise from the city can be noticeable. Good for a short stay, but not exceptional for the price.

I enjoyed my stay there. The hotel was stylish and clean. The staff was friendly, knowledgeable, and attentive. The location was great!

The Kimpton has become my go to place when I'm in the Cityscape area. The rooms are comfortable and the facilities and staff are always nice. Sometimes it's a little pricey for what you get, but you can't beat the convenience of their location!

100000/10!!! Highly recommend staying at this hotel if you're in downtown Phoenix. Everything from the customer service, room, and cleanliness was top tier. Everything was so convenient! First time staying at a Kimpton and will be back.

Kimpton Palomar Hotel was hands down one of the nicest affordable hotels I have stayed in the Phoenix Downtown area and it is within walking distance from all major sports arenas and restaurants. Another cool thing is that they offer free bike rental for those who want to explore downtown and the surrounding area. I'm definitely going to stay here again the next time I am in Phoenix!

I have never stayed here but the Phoenix Mercury always uses the ballroom at this hotel for our X-Factor annual "kickoff the season" party. The hotel is spotless, the staff is accommodating and the elevators are cool. The audio and visual displays are a bit challenging but they always work...LOL!! I believe the food is catered it is always good although the variety is a bit average. If I ever plan on having a staycation destination this hotel will be on my short list. Eat, Drink, and Be Merry, my Friends!!

This hotel so worth every star. Hospitality was to the nines. I received daily text to ask if I had any questions or needed anything. Daily infused water stations on 1 & 2 floor. Daily social hour...I was very happy they had soda for non alcoholic options. Daily was a coffee bar so I could grab a drink on my way out. The pool and DJ were excellent, loved the Saturday Dj. My view was a parking lot but the proximity to the baseball field or basketball games and amazing restaurants was perfect. I used the fitness center and it was easy and amazing. Would absolutely recommend and stay here again. Love the hospitality.

We had a great time at this hotel! Staff was wonderful - so friendly and very accommodating. The room was great - I loved the shower/bath and the bed was comfortable. The rooftop pool is a nice area to relax at. They have a lot of great amenities that the front desk took the time to tell us about in case we didn't know what was available to us.

I love this spot very cozy Food is amazing seating is good too Great atmosphere you will not be disappointed

I love this hotel and everything that goes along with it. The local restaurants, the atmosphere, and the rooftop bar/lounge. The servers are attentive, the drinks are great, and the food is good enough for what you need with a stiff cocktail. All in all, this is a beautiful location to bring out of town guests or go for a date night. Try it out at night. Shoot at the bar. People watch. It's quite nice. See you there!

My stay at the Kempton and downtown Phoenix for two nights has been phenomenal. Everyone is so friendly, working care, and I cannot get over all of the awesome amenities that this hotel has to offer. The rooms are clean, the hallways, the rooms next door and the floor above was quiet during our stay. I can't tell you how many bad nights sleep I've had at hotels because of noisy neighbors.. I was thrilled to sleep well while staying at the Kimpton! If you want a little bit of fresh greenery in your room, they will bring a plant to your room for you, they have yoga mats, and every single room And will come let you borrow a yoga DVD so you can do yoga in your room privately. They have bikes that you can borrow so you can go explore the city, there's a social hour at night, offering free wine and alcohol with small bites, and even a coffee and tea social hour in the morning. Over the years, I have stayed at nearly all of the hotels in downtown Phoenix, and I must say this has been the best experience that I've had. We will be staying here going forward for our downtown Phoenix staycations.

I cannot say enough nice things about this hotel. It was literally right across the street from the concert we were going to, so you couldn't beat the convenience. It is surrounded by plenty of restaurants and bars which is great. The room and hotel itself is clean and super nice especially for how reasonably priced it is. We took advantage of the rooftop pool, although it is small, it is a vibe! The hotel also had complimentary wine tasting and bikes to ride around! Next time im in AZ, I will definitely stay here again!

I enjoy the Kimpton brand of IHG hotels so was looking forward to it when I found out we were staying here for a corporate trip. This location is centrally located to a lot of eateries and shops within walking distance and only a 10-15 minute Uber drive from the Phoenix airport! There is a CVS within 5 minutes if you want to get snacks, water, etc. without paying an arm and a leg at the hotel. The hotel itself is nice and modern looking, and they offer rotating things on the 2nd floor - coffee and tea in the morning, and wine & hors d'oeuvres at 5pm. The room was clean and spacious, and the shower pressure felt awesome. They don't have a gym in the hotel itself, but all guests have full access to EOS gym which is right outside their double doors on the 2nd floor and right next to the hotel (you don't even have to cross the street). This is a full on gym better than any hotel gym. I didn't get a chance to use it, but all you need to do is bring your key card and sign in on a paper log to get access to the gym. Great boutique hotel in the heart of Phoenix!

Kind of pedestrian. For the money I think there were more interesting hotels I could have stayed at. But I didn't know that until I got to Phoenix. (Even though I had tried to research on Yelp and other sites before I booked.) The staff were great.

How have I never left a review for one of my favorite hotels downtown? I have stayed at this hotel for the past seven years on my birthday and I have not left a review? I always have a great time. The service is incredible. Customer service is incredible. Everyone is on top of their game! I feel like the atmosphere is great for the downtown vibe. I have stayed at several hotels surrounding this one specifically, and none of them compare to Kimpton! The main reason we stay here every Christmas is because around my birthday on December 13 I like to be right next to the Christmas tree overlooking CityScape from my hotel room at the Kimpton! I am pretty sure I have left a review quite a couple reviews but they're not showing up under their account so maybe they're old or they got renewed I am not sure but I know I have left reviews for this great hotel. So today I guess I will do a photo dump of every year we've come here. I think I still have them all because it's so much fun and it's my favorite hotel for Christmas because I can see the Christmas tree from my hotel room every night and I love it it's my favorite for my birthday month.!

We loved our stay here for a long weekend in Phoenix! It is perfect if you plan to hike in south Phoenix and go eat and drink north of the hotel by Roosevelt Row. The rooms were immaculate, the coffee and daily free happy hour were easy to access on the second floor, and I liked that they always had water dispensers on the first and second floor so I could fill up my water bottle before leaving. The staff were all very friendly and it was a wonderful stay. There was even a yoga mat in our room that I used to stretch after our hike! The pillows were the only downside, very flat and not much support, but I'm sure we could have asked for more or to swap them out if we had remembered. We would come back here if we came back to Phoenix!

Phenomenal experience from beginning to end. Valet, concierge, check in, room, pool, and the list goes on. Highly recommended.

Been staying here since 2017, and last night will be my last time. Paid $800 for one night and what a rip off it was. The pillows are the size of a brick and give no support . Spring are coming through the old mattress and sheets were dingy white . It's just kinda a run down room . Everything in the room is the same since 2017.

What was a very last minute decision stay due to flight cancellations out of PHX, became one of the most luxurious stays & nights I've had in downtown Phoenix to date! The staff was friendly, attentive, and welcomed us so warmly despite are very late & last-minute check in! The room was clean, the view was great, & the shower amenities were some of my favorites!!! We will absolutely be making another trip to this Kimpton location! Special call out to Donna, who I believe is the hotel front desk manager, for helping my and my partner settle in with ease after our very hectic & chaotic night of traveling! She brings charisma, charm, and so much professionalism to the hotel!

Upon checking out i was sent with a bill for $170+ in hidden fees for "guest amenities".I reached out for more information and i was told that the fees are for things like the pool, towels, and WiFi among other things. These things are usually always included for free or in the booking price up front and is extremely misleading. This lack of transparency makes me feel tricked so i would book with them and have to pay more when i checked out and is too late.

Dexter the pool bar bartender was so on top of it! It was super busy and he never missed a beat! Thanks for making our day fun!

11-23-22/11-26-22 In my experience I favor Kimpton hotels lately. They are a chain but smaller and part boutique. It is a winning combination. We successfully stayed at one on Savannah so we booked here. The rate was incredibly low. The reasoning must be as it is in Downtown but Thanksgiving so no one in town for a game or business. The only confusion was where to get in or park unfortunately the directions got us into a parking garage that had us walking a bit with suitcases in the cold. I truly rather valet. Once inside the front desk was wonderful. Even texted to ask if we needed anything which is a nice touch. I should have investigated further as the next morning we searched a coffee shop in Downtown when we could have just stayed here. You live and learn. The complimentary tea and coffee in the lobby was terrific and special. My husband has a morning ritual so it is many cups until we get going. Therefore gave me time to go to the market in walking distance for those last minute items for Thanksgiving dinner. When we got back that night we valeted the rest of our stay. The room was modern in decor and very comfortable. I would gladly stay here next time we come to Phoenix to see my In Law's.

A hotel can be so difficult to rate when it comes to how different aspects meld into the final product? Are the amenities correct for the needs of the hotel? Is it a boutique, casual, or business hotel? Are the rooms meant to be for romance or for travel? The Kimpton has done a great job of balancing things in a way where no matter what kind of traveler you are you can enjoy the many amenities and traits it has to offer. So I thought let's break down the hotel based on what's great, the challenges you face staying here, and the ugly. Challenges Let's start off with this because when traveling you want all the hard parts to be taken care of first. Most of this is outside the Kimpton's control. Currently downtown Phoenix is going through massive construction meaning lots of roads are closed, being worked on, or both. The noise can be alarming at times in the lower levels and if you're a light sleeper. Luckily most rooms are great at dampening the sounds but it can be an issue. Though lots of great restaurants are around the area if you are looking for something more casual or even fast food you're going to need to travel miles away from where you're staying to hit a McDonald's. If you have a car this isn't an issue but if you don't it definitely becomes one, especially with how expensive ride sharing is now with gas prices. Speaking of cars, it can be confusing on knowing where to park. The building itself is shared with a CityScape property of private apartments. I believe the higher levels past the 10th floor are all apartments. Because of this it can be confusing where to park. Luckily the parking structure entrance is right after the street side entrance of the hotel on Jefferson. When you park you just want to make sure you get the ticket from the dispenser and when you check in the front desk will give you a sticker that'll validate your parking so you can go in and out without costing you. Great Amenities When you walk into the property you feel like you're in an upscale hotel. The furniture is bright and modern, the decor sleek and shiny. The second floor makes up an active lobby area where unique chandeliers, open booths for groups to sit, the in house restaurant (Blue Hound Kitchen) is located here, and tea & fruit infused water is open for the taking. Sometimes there is also a pop-up art studio with goods and wares for sale on this floor. On the third floor is a great pool that is only 4 ft deep at the middle but long and wide for many people to relax. It's definitely more a pool to socialize and enjoy the views of the downtown area than any exercise. What I found to be a gem of a combo was utilizing the free gym pass to Eos Fitness (located in the building across the hotel on the second floor area) and relaxing in the pool after a vigorous workout. Stylish Rooms I found the rooms to be a mix between contemporary modern and stylized throwback. The bed side tables are a dark wood with golden hued lamps with branches as the body. The table on the side hangs short of the ceiling and illuminates with a warm yellow glow. Leather wraps around the giant king size bed along with the large lounge sofa just in front of the cityscape views coming from the window. The shower is modern although strange that it doesn't have a door to enclose the space. The sink is wide and porcelain white. Plus there is a small fridge located underneath the large 55" TV above the dresser. It's a room you can do work in but also relax. Overall I would say whether coming in for a short stay for business or a longer one for a getaway this hotel has a styling that is impressive and takes you away from the noise of the city around it. Both comfortable and slightly posh it leaves an impression that'll stay with you long after you leave. Maximize the amenities given here, enjoy the room, and if you have a car, escape away from the blistering heat of the downtown area when out and about.

I always pick this hotel when in Phoenix. I believe it has seen it's best days and needs some refresh. To be fair, I got stuck with a wheelchair accessible room and that made things odd. The shower always results in water all over the floor with these rooms. Here's some examples of issues: - stains on wallpaper - water damage/swelling on door frame - bedside light doesn't work, other one is finicky - handheld shower sprays water out of the hose (leaking) - about 3" of space to hang long things like pants/dresses (this may be an accessible room thing?) - mini fridge/cooler has 6" thick of ice all over the back and it feels warm I hate that I spent so much money on this place. The location and hotel is great but the rooms have seen better days.

Upper scale IHG hotel located in downtown Phoenix. Site is less than 5 minute walk to the arena and 10 minute walk to the baseball stadium. Site offers valet parking or self park in a garage for a fee. There is a pool on the third floor roof with a bar that is shaded in the afternoon. I was there in June with 100+ degree heat and the water was cold. Too cold!!! Cold to the point no one was in it. Facility is part of a city block of bars and restaurants. Fry's grocery store is across the street for food purchases as well. During our stay Jefferson was under construction creating traffic issues to access the site. No shuttle service was available.

Great time, really hot summer in Phoenix but this place is cool. Front desk ask for Lyle and see the bartenders by the pool for sure.

Kimptons and I have a longstanding relationship when it comes to work travel... and the Phoenix Cityscape delivers on what you need for your work travel needs in a very central location. Top highlights are: 1. Right next to the arena if you need to go to any games 2. Very clean and nice staff. 3. Roof pool area that gets wifi access if you want to do some work in the sun (and yes, that's what I did) 4. Close to CVS and a few other eats/grocery stores in the area if you need to pick up any extras Overall, it's a good spot for any work travel that you have and in a central location if you're staying close to Phoenix proper on vacation.

There are a LOT of things to like about this hotel. My wife and I have stayed here a few times before, but not in a few years, and I enjoyed this one-night stay very much. First of all, the room was ready upon arrival, which is very important to me, because it's just awkward when you have to sit around or find something to do when it's not ready. Secondly, the front desk representative (I think it was Jennifer) was excellent. She really did make me feel welcome, accommodated my higher floor request, and in my case I had booked a second room for a friend, and she got my friend on the same floor as us. This was on a Saturday night where there's a ballgame in town, too, so that was impressive. She was informative, friendly, and helpful, I liked the check-in experience. I was using IHG rewards points for this stay, and I have to say I was not treated like a second class citizen, as some hotels do when a guest uses points, or a third party site, to book. I truly felt valued. Not a corporate "we want our customers to feel valued" lip service kind of thing either, but I am serious, I really did feel like they valued me as a guest based on not only the check-in experience, but the entire stay. They have a text service for requests as some hotels do. That service only works if there are humans behind it that respond quickly and helpfully. And that was certainly the case here. They texted me shortly after I arrived in the room to see if I liked it. I thought that was a nice touch. And I DID like the room, VERY much. They put me on the top (10th) floor and the room had a great view of the mountains to the south. Now, how's THAT for treating a guest redeeming points just like fully payin guests? See? But also I had a couple of questions during the stay that were answered quickly and helpfully. And you can use the text service to check out as well. The room itself was great. Not only did it have a view, but the bed was VERY comfortable. I liked the pillows, the mattress firmness, and even the nice padded headboard. Plus the edges of the bed were padded, so even if you do happen to stumble around at night and bump your leg on the bed, you're not gonna get hurt. There's a padded bench, a sizable one, below the window. So plenty of space to sit. I liked the little round clock radio that had a circular fluorescent light on the back, because at night it acted like a night light, it reflected off the wall behind it and did not annoy me during sleeping at all, it was just the right brightness. I know, people don't get excited about clock radios but I really did think that was a cool feature. I liked the cage-style light fixture over the table, and the table itself was cool, it had like a Formica finish and a glass cover that I thought added a nostalgic touch to an otherwise modern room. TV size is very large. I didn't watch it so I can't comment on it, but the only minor drawback for a longer stay is no streaming. But I got the feeling you could bring your own streaming stick if you wanted to. Good closet space too. And the bathroom was great! I LOVED the shower, with the cool faux wood flooring, open half, great pressure, and quick to come to hot temperature. And this is key - enough racks to accommodate at LEAST two towels to hang up. So many hotels fail on this point, you have two people in a room and one of them has to settle for a spot where the towel really is not going to dry well at all. Very happy to be able to have two towel racks here. Particularly when there's no housekeeping service, although they'll bring you more towels, whatever you need, if you text them. Shampoo, conditioner, and body wash all affixed to the wall, conveniently. And the body wash smelled great! It's just nice when you can take a nice shower and feel refreshed on a hot summer Phoenix day. Oh and the towels are soft and fluffy and absorbent! Location is great downtown, even though we're not here for a sporting event. Several good restaurants nearby and there's even a Fry's grocery store JUST across the street! Valet guys were pretty good and self-parking seemed like it would be easy too. Door people were excellent, they opened them for us every time, with a smile and a welcoming attitude. The only area for improvement I could see is maybe add some USB ports near the beds or really anywhere. I mean, there are enough outlets to charge your devices with a power source, but I like the built-in ports. Also, I don't think I ever got a notification from the IHG app that I was able to check in or that my room was ready, even though when I arrived and used the in-person front desk, it was ready. I would definitely stay here again. Very pleasant experience. They thought of a lot of nice touches.

One of the worst hotel experiences I've ever had. In Phoenix, Arizona, one of the hottest and driest places on earth, there's no drinking water available in your room. You need to buy predatory $5 water bottles because they know you have no other option besides getting dressed and going down to the lobby and filling a small plastic cup. They explicitly say that the drinking water is unsafe. I called the front desk and they assured me they'd bring up a few water bottles and after 5 hours (and calling back a few times) only brought up one. They then said they had no other water bottles in the entire hotel. I kept waking up to a dry throat/nose and had no other option but to get fully dressed and go down to the lobby and fill up little cups in the middle of the night. This isn't 4 star quality hospitality. This is more what I'd expect from an Airbnb before it gets removed from the app.

The resort experience left A LOT to be desired! We tried to lay around the pool. There were plates with leftover food on small tables from people that had been there earlier. The leftover food stank from being out in the Phoenix heat. It was gross we had to leave. We were charged for 2 days of valet when we used only 1. Never again! We don't mind paying resort fees for resort treatment.

I arrived at 3:30 PM to check in and room was not available yet. We have platinum elite status and requested an upgrade. There was a 2 queen upgrade only. They comped some drinks while we waited. I checked in with front desk and still no room until we received a text at 5:15 PM. According to staff, there were resource issues and mini bar inventory issues. Due to the inconvenience, we requested a late checkout and were denied. We reminded them how late everything had been, and they wiggled from 12 PM checkout to 12:30 PM checkout. We should feel so blessed. Pictures attached of the run-down furniture. The Westin has an option where you pick your 24 hours. If you check in at 3 PM, you checkout at 3PM the next day. We will not be staying here again.

TOP NOTCH!!! Front Desk Guest services and suite... everyone is very accommodating and the hospitality here kept us staying 2 more nights!!! Thank you very much to Dylan, Drake, Molly, Carissa, Sarah and Angelica for making this a great New Years Stay 12/28/2023 - 01/01/2024

Fantastic central location with various dining and entertainment options steps away. Service was excellent and we enjoyed the happy hour. I didn't get to take advantage of the amenities like the gym as we were only here for a short stay. The room was comfortable and decorated in a contemporary manner. Some negatives: I found myself waking up a few times due to noise ( my room was near the stairwell plus early morning construction) plus the clock was set forward by half an hour! Also I am sure they were clean but one of the drinking glasses had a little residue on the surface which made me wonder how much time was spent tidying up the room. In spite of some of these irritations I would not hesitate to stay here again.

My stay at this hotel was a mix of good and bad experiences, but enough bad ones that I won't be back. Pros - When the room wasn't ready, I was able to leave my car and luggage. - My room was ready earlier than expected. - My luggage was already in my room when I got there. - Some of the staff were very kind and professional. - Being able to text for assistance was really nice. Cons - When I arrived, the valet seemed angry and was impatient. - My husband and I walked up to Trevon who was serving the complimentary wine and he just stared at us without saying a word instead of asking if we would like some wine. It was awkward and unwelcoming. - The "lazy afternoon" checkout was a huge hassle because I wasn't informed that my keycard would deactivate at noon. - Even though I paid for the late afternoon checkout at 4pm, I got locked out of the elevator and my room at noon. When I spoke to Trevon about this, he was short and unapologetic, so we checked out early. - Housekeeping walked in on my husband in his underwear even though the do not disturb sign was on the door. - Upon leaving, the valet loaded my car with my luggage, then unloaded it because he thought he put it in the wrong car (apparently it's confusing to their valets when people of color have nice cars).

Now this is a pretty happening place. So for all the hipsters looking for upscale and central to downtown, you'll have to check it out. I am a big follower of the Kimpton Brand as I have enjoyed many a night and in each and every city, I have never been disappointed. They originated as a small boutique collection of Bill Kimpton in San Francisco and have amassed quite the collection of far more than boutique. But again each and every are a special something and I think their signature is still cocktail hour - of local wines. Try them out and see for yourself!

My family and I stayed over the January 10th weekend and the experience was great! The hotel is very clean and the location across the street from the Footprint Center is perfect. I would really like to highlight the service that we received from Mike at the front desk though. Mike was very helpful when trying to figure out some good spots to check out after the game. He was not only extremely helpful but it was more than obvious that he really just enjoys working with people.

a lovely place for a staycation! stayed here with a couple of my girlfriends for a birthday weekend/event at Footprint Center and it was the perfect place. Walking distance from a bunch of restaurants, bars, and Footprint Center, the hotel is in a great location. parking is in the underground garage next door which can get a little pricey, but that's Phoenix service at the front desk was awesome - we were there for a concert and the front desk girl gave us some free drink tickets to pregame at the rooftop bar with!

Bittersweet having a nice hotel so close to everything, because it means that they don't have control of city maintenance or leaf blowers sometime before 6am. Beyond annoying from the 6th floor. In their defense, the staff said they'd asked them to move along after I got grumpy, but it's still going on at 6:30am. Everyone at the hotel has been fantastic though, and the hotel itself and rooms are really nice. UPDATE: Two nights later, another backpack leaf blower at 4am. This time it ran for about an hour. Hotel acts like they're surprised, with empty promises of stopping it a half hour ago. UPDATE-UPDATE: I guess that hour long run was them stopping cause they started up again from 6-7:30a. Will never stay here or recommend this location. From two, to one star, it's just not worth it. Also lobby smells like a sewer from their garbage being immediately below it. SIDE-THOUGHT: person looking into this should get a decibel reading inside the rooms of ambient city noise, nearby metrorail noise, and the 4a gas backpack leaf blower, because maybe this is falling on management with bad hearing that's just not understanding the severity. For such a fancy hotel, they can afford to make their windows thicker in the future.