Wajiha J.
Google
"I'd like to extend my heartfelt thanks and congratulations to the General Manager of Fairmont Hotel on his new role. I'm confident that his leadership will bring positive changes to the hotel. During my recent stay, I had the pleasure of meeting with Ugur, who listened attentively to my concerns and promptly addressed the issues I faced. His helpful approach and dedication to improving the hotel's services were truly impressive.
I'd also like to thank the exceptional staff members who made my stay memorable, including Ajayraj (supervisor) from housekeeping, Luke from the pub, Sukaina and Omar from the front desk, and the team at the spa. Our spa experience was wonderful, thanks to Dinny and Jum.
While I appreciate the prestige of the Fairmont brand, I did notice some areas for improvement in the restaurants. The half-board menu options at Blowfish, Bold Asia, and Little Miss India could be reviewed, as I encountered some hidden charges at Little Miss India and found the selection at Bold Asia to be limited.
Overall, I'm looking forward to seeing the hotel continue to improve under the new GM's leadership. Wishing him all the best and thanking him again for his hard work and dedication."