Y7351QZdaniela
Google
The infrastructure of the hotel is iconic, being almost 100 years old. The hotel from outside has great presence and the lobby and pool areas are beautiful.||The rooms are in desperate need of renovation, the amenities (soap, shampoo etc) are of very low quality and I'm very limited amounts. All that can be managed and somehow can be over looked but the thing that was extremely disappointing was the service.||First I asked for two keys for the room because we were 3 people and they declined the request, only gave us one key upon check in.||Later I went with friends to the pool bar at night and the service was terrible. Unfriendly, unapproachable, the staff needs to be train desperately in basic customer service. Particularly an older gentleman - Eduardo - was rude in his delivery, didn't even make time to listen when I was ordering, it was all a transaction for him. When the bill came we wanted to split in two and they did not allow either.||I would not stay here and would not recommend it, this place at best is 3 stars.