The Gallivant Times Square

It’s good if you’re a solo traveler and the location is super convenient but otherwise.. not worth it. The cleanliness of the room needs so much attention and improvement. It was honestly gross to shower. Service is also pretty 50/50.. depends on who’s working and what mood they’re in…. They also have an insane amount of junk fees such as tax % per night!! The base pay for my room was $350 and total ended up being almost $500 just with taxes and fees. Really would urge to look for better places to stay.

Stayed here in October, first room was small and felt like a jail cell and there were roaches. Also, Side note, got to the hotel early they said they could get me in a room early for $100 extra... I said yes sure. I came back down after seeing the roach and said. I'll wait for my normal check in time that I dont want the room. Front desk proceeded to tell me I can't have that refund of the $100 that was JUST charged to me by them because I used Expedia ( this was a lie that I found out through Expedia) front desk said... ill put you in a better room. It was a bigger dirtier room. Wall switches were dirty... stains in the closet, desk chair was filthy to the point I put a towel over it to not sit on it directly. Bugs in the bathroom. It was a nightmare. I unfortunately had things to do in the city so I didn't have time to argue and move again. Once I got home from my trip, I too tried calling and no one would answer. Finally got through to an operator and never heard from them again. Seems like this is their MO. Reported to Expedia about this location as well. Sounds like they are doing shady business here. Will never stay there again. All they negative reviews here ring true. Skip this place. Needs new management.

Made the mistake of not reading other reviews prior to booking this hotel. As many others have described the hotel is run down, under construction and feels miserable, sticky and icky. First room had heater replaced and a bathroom door that was so damaged from water that it couldn’t close. The electrical outlets on the walls were damaged and not in service (803). We were offered to move to 1221 which after 3 attempts of going to reception because the magnetic cards didn’t work they too have up on their sad infrastructure and move us to 620. This room too had water damaged furniture, recent heater replacement and looked like an unfinished hostel not yet ready for occupancy. The window wouldn’t close and street noise was unbearable. The entire place smelled of marijuana and the front desk stated that despite signage posted and there being a $250 fine for smoking that “people did that everywhere on the property”. The wi-fi was laughable and the elevators rickety. Not sure why they were charging a resort fee when there were no services to speak of. Still waiting like others for the deposit from this to be released from my account. Back in the day this hotel was under a different brand and I had previously stayed there because of its location, rather walk a bit further or pay a few extra dollars per night for your own wellbeing and sanity. Prepaid and won’t get a refund, but left on the first night (something I’ve never done before). The front desk staff were arguing about with each other and I can’t imagine the stress they must undergo on a daily basis working here.

The Gallivant Times Square has a killer location right near Broadway and Times Square—super convenient for shows, dining, and exploring Midtown. Rooms are basic but clean enough (bed was comfy, AC worked), though dated and small with some wear. Service was okay—staff friendly but not always quick. It's affordable for the area, but expect noise from the street and no-frills vibe. Fine for a short stay if you're out all day!

I be am here right now. Don’t believe some of the negative reviews from people who negative review everything. It’s a good deal for the money. The crew here is super nice. There’s plenty of hot water really cute stall shower, the place is clean and you can’t beat the location. Television works just fine and so does the remote. Hopefully you didn’t come to New York City to be in a hotel room all the time anyway. All the elevators are working and yes, they’re small but be a little patient.

First I want to say that the hotel itself was good. Clean rooms and hot water. However, My card was charged for additional services which i have no clue as to what they were and I have not been able to get through to a single person to discuss what the reason for the charge was. I have called daily and left messages for a week now and no response.

The room was such a small room for queen size 2 people we paid for almost $900 for 4 nights. I don't mind for that. And we found cockroaches that's so gross it's running on our toothbrush and our clothes. I had to throw away all. we told to receptionist and she exchanged the room. And she told us they would refund the money for 1 night and they never did. They never refund our deposit money which is $150 and one night refund money $198. Total $348 they never refund back. We wait for first week. It's been two weeks since we came back from our vacation. We tried to contact them. They've never picked up the phone. The only 1 elevator working and it took forever. Overall doesn't worth to stay this hotel because of location. I recommend to choose another hotels near around there. I didn't believe the reviews before we go there because I've never seen cockroaches at the hotel in my entire life. I rather give 0 instead of 1 star. Plus you can't get warm water when you take shower. it's with time limit. We went there November. Think about how cold would be when you have to take shower with cold water. This hotel is totally sucked!

If you're on a budget with limited options and location is important to you, continue to consider; otherwise, I'd recommend you look elsewhere. What is great: dedicated unloading area right out front; parking garage across the street; location in the heart of the theatre district and Times Square; incredibly friendly front desk staff; and the premium room has an awesome layout with a queen bed in one room and a set of bunkbeds in the other, studio style, separated by the bathroom - great for families with a little separation, though not fully private. What is not great: the hotel is quite worn. The lobby, halls, and rooms are all beat down. The rooms need a major refresh and a good cleaning. The floors were a bit dirty, with hair and dust, which is gross. The place has great potential, and for New Years the price was great and what we were willing to pay to drive up from Boston, but we won't be back.