The Park

Very comfortable rooms, really nice beds. The best bit about a stay in every hotel for us is attention to detail. The staff especially Harsh and Lham were absolutely great and I hope they continue to be seen and recognised for their hardwork by the team. Location cannot be beaten for anything, you are right there!!!!! From a Happy customer in Delhi…

The Park Hotel, Delhi – Birthday Stay ✨ We stayed at The Park Hotel, Delhi for my wife’s birthday, and the experience was truly wonderful. The hotel delivers a genuine 5-star experience with its elegant ambience, excellent service, and warm hospitality. A special mention to Manish from the hotel staff, who was extremely supportive throughout our stay. His polite attitude and helpful nature made us feel truly taken care of and added a personal touch to our celebration. Our room was clean, modern, and beautifully arranged.Dining at the hotel was another highlight — the food was delicious, and the service was exceptional. Overall, it was a beautiful and comfortable stay, and The Park Hotel made our celebration perfect. Highly recommended for anyone looking for a luxurious stay in Delhi.

As always my stay at Park was very comfortable. This property is located right in heart of delhi, walkable distance to connought place and other markets. Check-in process was really quick, smooth and efficient, entire staff were very welcoming, attentive and courteous, ensuring a pleasant stay. They very well understand the challenges of travelling if required they promply help us by providing early check in and late check outs which is one the best gesture by the reception team which makes me always choose my stay at "The Park" each time i visit delhi(Thanks to Ms Ruby for taking care) After a long flight it feels very relaxing. The room was beautifully designed spacious, spotless, and equipped with every modern amenity. They always maintain an elegant ambience throughout the property. Dining at the hotel was very good, thanks to chefs and kudos to the entire restaurant staff, every meal was delicious, beautifully presented and served with a wide variety of options to suit all tastes. The hotel facilities were world-class — from the serene spa and well-equipped fitness center to the stunning pool was the perfect place to relax and unwind. Overall, Exceptional service, luxurious comfort, and genuine hospitality made my stay truly memorable. Highly recommended for anyone looking for a premium experience! 🌟🌟🌟🌟🌟

Had a pleasant stay in The Park! 🌟 The hotel was beautiful and well-maintained. The room was neat, clean, and comfortable. The service was truly exceptional — special mention to Mr. Manish and Mr. Lalith at the front desk for their attentiveness and warm hospitality. They showed great interest in ensuring guest satisfaction. The only area for improvement would be the room temperature, as the AC wasn’t cooling effectively. Overall, a wonderful experience and highly recommended! 👏

The check in process was very smooth and the service is also good. I did not like the reception desk because too many folks around it . Loved the breakfast and the service in the restaurant. Rooms were clean and was cleaned everyday. The pillows were too big for me and Brijesh fixed the problem by giving me asmall thin pillow. Thanks. It's in very central location and close to yellow and purple line metro stations, about 10 to 15 mins walk.

Initially, I booked The Park because of its location near Connaught Place (walking distance) and other attractions. When I arrived, the bags had to be x-rayed, and security had to sweep you before you entered. Even the cars were checked but it seemed to be showy than a real thorough check. The doormen were so nice and courteous that I chatted with two of them, got to know them a bit, and one person even told me where to visit given that he's originally from Varanasi and I was heading there. Check-in was excellent and fast. The room was very spacious, smelled fresh, and looked clean. Once inside the room, it was quiet. Occasionally, I could hear people closing their doors and people talking when they walked past, but nothing too loud. My sleep quality was perfect and the bed was medium soft. Breakfast had a small continental selection but I went for the Indian breakfast buffet. The room service person was very conscientious and asked me whether I wanted my room cleaned because he noticed that I had a Do Not Disturb sign. Definitely very attentive and I like that about hotel staff. Overall, my experience was so good that I decided to book one night on my way back. However, the person who checked me out and who was supposed to rebook me didn't do so, but fortunately, when I returned just for one night, a room was available. The doormen remembered me from a week ago and we had another nice chat. I would definitely book with The Park when I visit New Delhi again.

A Deeply Disappointing Experience - Not Even Close to 5-Star Hospitality I stayed at The Park, Delhi for just one night, and the experience has left me genuinely frustrated. For a hotel that markets itself as a 5-star property, the gaps in basic service are astonishing. I had clearly informed the team at check-in that I would require an itemised bill. Despite that, the envelope handed to me at checkout did not contain it. I didn’t open it immediately because I trusted the hotel to follow through, a trust that, in hindsight, was misplaced. Trying to reach the hotel afterward has been even more frustrating. The number listed on the website simply doesn’t work. The IVR goes in circles (16 times to be precise), offers multiple options, and none lead to an actual person. When I did manage to get through, the representative, Shagun, didn’t bother to understand the issue before transferring the call. It was abrupt, dismissive, and frankly, unacceptable for any service establishment, let alone one claiming 5-star status. What this really reflects is a deeper problem: the management or senior leadership clearly does not care about customer experience. If they did, there would be a functional support system in place, a dedicated team equipped to handle something as straightforward as billing queries. Instead, guests are left chasing the hotel for basic documentation. It raises serious questions: Where is the quality control? Who is validating this “5-star” rating? And more importantly, who is accountable when basic expectations aren’t met? All I was asking for was a simple, itemised bill, something any hotel should be able to provide without this level of follow-up. The lack of responsiveness, ownership, and attention to detail is incredibly disappointing.

I chose this hotel based on the many positive reviews online, but my experience didn’t quite match the expectations. On the positive side, the room was comfortable and spacious, with good air conditioning and excellent shower pressure, a nice touch for comfort. However, the service left much to be desired. Staff were not particularly attentive, and the restaurant food was mediocre at best, with a rather limited selection. Breakfast time felt rushed, with guests being encouraged to eat quickly and leave, which took away from the overall experience. A stay with some positives, but overall it fell short of the glowing reviews I had read beforehand.