Colin M.
Yelp
Way overdue. I remember the first time I came here vividly. A few years back, I recall thinking to myself, "Wow, this place is good... didn't know my neighborhood had a good Sichuan spot." During that visit I recall so many good things about it like the mala pigs ears, spicy chicken gristle, spicy n pickled fish broth, and few others I still frequently enjoy. However, there was the beef noodle soup that didn't strike a chord with us. The soup was somehow overly sweet. Balance was absolutely off and more like a dessert soup at that point. Unlike most Chinese restaurants, I was taken by surprise. I brought it up to one of the staff members (most likely owner) and without a question, they said we can bring you another one or we can just take it off for you. They handle it quickly and kindly. Blew my mind only because you don't expect that from a Chinese operated restaurant.
Few years later, an order tonight which I thought I'd get dark meat for the spicy chicken but it came with white meat. (If you're Chinese, you'll know we'd never make that with white meat.) I called in just to check if it's was the norm there since I've never ordered it there even I frequent there. I just wanted to make sure that if it was indeed their norm that I wouldn't order it next time. Instead, they confirmed it was suppose to be dark meat. Immediately, they said they'll refund me on my to-go order. I declined the refund since it was perfectly made and nothing wrong other than not exactly what I expected. They insisted and still refunded me. In Chinese, he said, "We're running a business here. If it was a mistake, it has to be refunded. We want you to be a long time customer."
Since day one until now, stellar business operating culture. Well deserved success to the business and others get to enjoy their dishes and service.
Neighborhood gem.
