EMPP
Google
Unfortunately the impression of the hotel started off on the wrong foot when we were charged approximately $63 more than the agreed-upon rate. The rate was quoted in USD. The charge was pesos which we had no issue with. The problem was their conversion which was not based on any current world exchange rate — or even close. They argued that the world XE Exchange Rate app, which gives real-time conversion rates, was irrelevant. Using either the exchange rates from the date we booked or the rate from the day we checked in, their rate wasn’t even close. We could have avoided this by using a third party site (e.g. Booking.com or TripAdvisor) and paying them, versus the hotel. Usually I like to book directly with the hotel and help maximize their profit, but this worked to our disadvantage. Lesson learned. The other issues with the hotel were two-fold. Rooms are a bit hit and miss with respect to quality. The first room we were assigned was extremely small with no chair - only place one could sit was on the bed. They offered us a different room which we initially thought was good. However, once settled in for the night, we were having trouble breathing. The mold smell was so intense we couldn’t sleep. We accepted a room on the second floor, wary of the possible street noise, but it was much better. The other main issue was that there was no common air conditioned room. We were staying at the hotel with another couple so congregating together outside our rooms was not possible. Cartagena is hot and very humid.