David
Google
We decided to go to Mon Lou for brunch with some friends who frequent there every weekend more or less, the treatment we received from one of the female waitresses with the blonde hair was offensive and uncalled for.
We ordered a variety of tosta mistas, iced coffee and a waffle. The tosta mistas came less toasted than what our friends usually receive and from what we like as well, we politely asked if the waitress could toast them a little more, a reasonable request, we are not returning the food. The reaction of the waitress was to take the plates with an attitude, no apology or acknowledgment, as if we are inconveniencing and offending her.
Firstly, no one said the food was poor, purely that we prefer the sandwich when it is crunchy and golden, not chewy and white on the outside, like everyone. When the waitress returned with the tosta mistas now toasted to our preference, she drops them on the table with an attitude and asks if our friends enjoyed the waffle, they said "yes thank you it was very good", to my absolute disbelief the waitress responds with a very rude and brazen tone "pelo menos isso" (at least this).
My tosta mista with chicken mayo was average, you can see from the picture the amount of chicken they put is very little, they ratio of chicken to mayonnaise is also off so you have no taste of the chicken and the mayo makes it quite sickening. The cheese used was not of good quality and lacked taste, also it states that they put oregano, but they put so little and only on the outside that you cannot taste it, so it is pointless.
I can say the iced coffee was very good, not too sweet and I liked how they blended the ice with the coffee, similar to how Starbucks or cafes in the US do it.
However, I will not be returning to this establishment as I do not pay money in exchange for a waitress that is so miserable with her own life that she needs to be rude for free to people she doesn't even know. I advised the owner to have a word with the waitress, whether she does who knows, I won't be returning.
If you do not like to be treated like a second class citizen without education, then avoid this place, there are plenty other establishments in Aveiro who treat their customers with respect and at minimum, a smile.
