Mohamed S.
Google
Stayed from the 23-26 December 2025 in Two bedroom villa.
Paid AED 28000+.
Aged hotel, the layout is old (too much wasted space with the master bathroom twice as big as the room!), interior is old (flooring, curtains, rugs,.., etc), finishing (such as faucets, ironmongery, doors, windows, AC,..,etc) old, the only that is new is the internet (wifi is surprisingly fast) and TV (modern flat screen TV), otherwise everything looks like it hasn't been replaced since the hotel opened in 2008 (if you don't believe me take a walk around and tell me if you can read any of the outdoor path signs).
Service is atrocious, nothing and I mean nothing, was delivered on time or as specified.
I realized something was the wrong when I was intially left to be checked in to the very end (someone who books the largest villa in the property, let alone with a family of 6 including two children should be checked-in quickly) instead of being kept to the very end after one room single occupants.
After that the hits kept the coming!
Food late!
Transportation late!
Breakfast requests from stations late!
Requests to housekeeping late!
Any call made to guest services is not answered unless made twice or more.
Inroom dining is worse, with me making multiple calls, after which I had to endure the "Guest Services" delay rather than try to get a reply to god forbid make a food order to my room.
Ordered 6 large bottles of water from inroom dining, got three cold bottles 30 minutes later, to which I told the person who delivered that this was not my ordered, he got me the 6 bottles 20 minutes later.
The two bedroom villa has no Sofabed (only two single beds and one king bed), so if you want to get someone else to sleep then prepare for them to use the armchairs or "SOFA" as a bed!
Or obviously pay for a foldable bed.
We were only sent some of the activities ahead of time, I prebooked the main activity (nature drive), ahead of time, but the remaining activities were not mentioned until three days before the trip at which point they were fully booked!
As a result we had to leave the island after the first day to find something to do because all activities were booked!
All in all a mess.
It could be justified by the fact that it was peak season and the hotel were overworked and understaffed, but notice that we paid AED 9000+ a night for this?!
For that much I could have gotten a much better service in any hotel in the GCC!
CHRISTMAS OR NOT!
Now for the good part.
Sir Bani Yas is a wonder of natural reserve in the midst of an arid environment, the fact that so much was accomplished and that the environment is so rife with life is an accomplishment of pure will and is visionary, if used to preserve the wildlife if Arabia or reintroduce more extict wild life to the peninsula it might bring back not only endangered wild life but entire ecosystems back from the brink of extinction.
This might require an effort to concentrate the focus on Arabian species of which the Arabian Oryx was the past accomplishment but the Arabian Leopard might be the ultimate goal.
For those of you not in the know, the Arabian Leopard is the critically endangered with less than 200 individuals left in the wild.
If a program to raise and reintroduce such an animal and say the Arabian wolf and striped hyena to their native environment in the region this might do a great service to their environments.
We had a glimpse of this possibility as we took a nature drive around the protectorate and saw the reality if accomplishments made in this amazing place.
All in all an experience not to be missed by any nature lover visiting the UAE.