Don P.
Yelp
I do not in any way whatsoever recommend anyone to stay at this location, at least until they figure out some sort of service standards and/or service recovery.
The location is quite optimal for those wanting to enjoy walking and sightseeing in the City Hall area. It is positioned close to the convention center and probably made a perfect choice for guests attending main events there, but . . . since all convention business has totally dried up, they now rely on their hotel being the destination and making sure the level of service makes the desired impression for guests to enjoy themselves, return, and tell others about their satisfaction. That is where this Le Meridien is extremely lacking in a big way - bordering on Pathetic.
Online advance check-in told me "You're All Set" for a specific time. The front desk seemed to have a challenge even finding me in the system and then with no apology advised the stated time for arrival was hours later. For a little over an hour there was an individual who'd taken residence in the restroom located behind the bar for washing some of his clothing in the sink. The door was unlocked, but I quickly exited after opening it. I counted a total of 15 guests who did the same thing I'd done. I know for a fact the front desk was informed of this situation, but nothing was done to remedy it.
I returned at the official time, and there was seemingly another challenge quickly finding my reservation. I have online confirmation, print confirmation, and my card has already been pre-charged. Again, no apologies.
The sticker/seal on the room door indicating all was Clean was a nice touch, and appreciated. My fifth floor room assignment had a direct view of several tents and blankets of those sleeping immediately across the street. After an early flight and some walking around the city, I decided I'd get some rest before additional evening activities. As soon as you recline on the bed, you find yourself starting a slow roll toward the center, making it an easy question of how old are those mattresses.
The bathroom toiletries are very nice, but it was odd to have no washcloths. None. Zero. I carry one with me when traveling, so I made do for arrival day. As others have already mentioned, the rooms are not very protected to sounds from the hallway and exterior traffic. A previous guest had adjusted the TV settings to be used as a screen for their laptop or mobile device, creating an initial challenge with checking standard broadcasts. A visit to the manufacturer's web site solved that. Also, the wifi/internet access here is met with numerous error messages and warnings about security certificates. A few guests in the lobby were overheard having the same challenge.
Early the next morning, I went to the front desk and requested they provide one single solitary washcloth to my room by 1:00pm (giving them five hours of the room being vacant and following their stated safety protocols). Not too surprisingly, there was nothing delivered. As I was completing check-out I asked if they still showed my request being made earlier. With no apology, I was simply asked if I'd like them to send another request to housekeeping. I was checking out. There was no 'Thank you for your stay' or anything as I exited. At no time did I feel valued as a guest at this location. They provided the level of service they chose, and I provide the level of honest review that I choose. That's how it works.