TravellingCarrot19
Google
We arrived to zero drinks or canopes despite the tickets saying both would be provided. It was 3000oC and everyone was crammed in. The teenage staff ran out with 3 bottles and boxes of glasses to a very disappointed crowd, who were understandably annoyed and were told that’s all you’re getting. They then served my friend, with a deadly allergy, food that contained the allergen! When we explained they could have killed her, they made us feel at fault! We pre-ordered wine that wasn’t on the table and had to ask for that was warm. It had been ordered in person a week in advance, and the allergen had been explained a week before too! We were there for Hogmanay and left at 11 to bring the bells in at home, the manager asked us how our night was as we left and we honestly said it’s not been good, he then followed us shouting at us and being very aggressive. An absolutely shambolic show of “hospitality”. The “entertainment” was also dreadful and there was no space on the dance floor for the amount of people. It used to be a Hilton, but it’s very obviously not one any more! An embarrassing state of affairs and a dreadful experience all round. They need to have a strong word with themselves and sort out the dire situation.