Aloft Tulum

Perfect spot in town, easy to get around on foot or by bike (which we rode to the beach!) Rooftop bar was a nice touch along with a negative edge pool. Fajitas were really good too! We took advantage of breakfast on site. Buffet options change slightly daily. Challiques seem to be in the daily and that’s a great thing! We were disappointed to learn that the shuttle is no longer being offered. Pedal power to the rescue. Also, they do not have free coffee in the lobby (but you can get from restaurant starting at 7am if you have breakfast included). Laundry machines work well. Over all really liked the hotel, convenience and amenities offered for the price. Would stay again!

I had really high hopes for Aloft since it was branded under the Marriot name and the prices were charged that way too. Some positives: - friendly front desk staff upon arrival - there's an extra cost but on site parking is available. There's also free parking opposite the hotel near the streets. - clean rooms - clean pool on the rooftop But unfortunately the negatives outweighed here for me: - no sound proofing in the rooms. We were constantly woken up by people talking outside our room at late night/ early morning - although new, some of the basic facilities aren't functioning. Eg. only one working elevator with the other one out of order throughout our stay - no soap provided in the bathroom (again something you'd expect from the Marriot brand). We asked room service and they gave it to us from the 2nd day of our stay. - filthy sunbeds in the roof area and broken pool table in the lobby - this is what really urged me to write the review: when we were checking in for our honeymoon we were offered a free desert on the rooftop. Which was really sweet and we really appreciated the gesture. We kept our bags, headed out and returned for a swim. The staff at the rooftop checked if we wanted anything and we informed them about the dessert and that we'd love to have it later in our stay. They said no problem. Day 3 of our stay after a meal out we headed back for the dessert to commemorate our trip and this is when the experience went downhill even more. The staff member (different from the previous one) had no information about the dessert add on, called front desk and then said it was only valid right after check in and was very blunt about it. We said we weren't informed that so clearly a miscommunication. Just put the whole gesture off - why offer something nice if you won't actually offer it or bother to be clear in communication about it. Just not enough value for money to stay here.

The service was pretty good and staff was helpful overall. With the rooms being clean, a central location and an actually really good bar and restaurant with a beautiful view of the jungle, that is what saves this hotel. Otherwise, the elevators were broken and confusing the entire week, the thermostat in the room was very variable, a nasty sewer scent from the toilet, lukewarm warm shower water that leaked on the floor and very dim light in the bedroom. Housekeeping constantly removed all our towels and gave us one large towel - there are two people in the room, no floor towel or hand towels. The event space was chaotic. Lastly, they asked for $71 for an unknown service fee and they couldn’t explain. I am paying $75 per night for 4 nights and you want $71 as service? Luckily they took it off but it was supposed to be for the two daily cocktails (that people didn't get) and a daily voucher for food (they also did not get). Photos on website are poor to give you an idea of what the hotel is. Group coordinator has poor communication. Considering this place is centrally located and not as expensive as the hotel zone, I would return if needed but not relaxation.

I regretted redeeming 70,000 points for two nights for this Marriott hotel. It ain’t Marriott standard and it feels more like comfort inn. Wi-Fi is unstable and can be as slow as 500k! We had to ask for additional towels every night. The bath gel bottle was empty and the fridge didn’t work so we also had to ask for the replacement. One afternoon the elevator also didn’t work. This place has a maintenance problem. The service is ok though. The room cleanliness is just ok as we found previous guest hair in the bathroom.

As a loyal Marriott guest, I was really disappointed with my stay at Aloft Tulum. The hotel shows a clear lack of upkeep and refurbishment. My room had a noticeable smell of moss, and the AC was leaking in the walkways, leaving visible stains on the carpets. The common areas were equally concerning, terraces are poorly maintained with wood furniture rotting away, the garden looks neglected, and the lobby feels dark and uninviting, with no real sense of welcome when you enter. For the price paid and the number of points required, this property is simply not worth it. The overall condition does not meet the expectations of a Marriott-branded hotel, and unfortunately, it reflects poorly on the brand itself. I hope management takes this feedback seriously and invests in proper maintenance and refurbishment.

I had no problems with this hotel specifically, the rooms are nice, and the hotel is quiet, what is nice for who wants to escape the party places in Tulum, but I am very disappointed with Marriott/Ritz-Carlton and I won't be staying with them anywhere else in the world. First they are building a big hotel on the island of San Pedro in Belize that doesn't need the construction of more hotels, destroying more of the coast of this island. Then Ritz-Carlton built a resort in Maasai Mara National Game Reserve in Kenya where it faked the signatures of a tribe leader to have the permission to build in that land. To make it even worse they built what they called as Luxury safari camp in the middle of the path of the Great migration of the animals of Kenya, what will confuse them and will make them create different paths or always go through the hotel what will possibly be a risk for them and for the people. This hotel opened in August 2025, but should not even exist! This company is all about profit, they don't care about communities, environment, ecosystem, anything. Nobody should continue staying in hotels that couldn't care less about our future. Because that means that for them, you are just a number. I don't give money to companies that don't have values and moral.

Fantastic hotel in Tulum, Aloft is a more economical brand for Marriott but you can’t tell at this location. Spotless rooms, amazing rooftop terrace and pool and great breakfast.

Three days before my international trip, Aloft notified me that my reservation had been cancelled — and claimed I cancelled it (which I absolutely did not). Marriott eventually placed me at a “comparable” hotel across the street. However, when I arrived, the room I was moved to was extremely small, and instead of my reserved king bed, I was given a full bed, which was nowhere close to the room type I originally selected and paid for. Marriott reached out a day into my stay to say there had been a “maintenance issue” with the rooms at Aloft, but never provided any solutions or accommodations despite my repeated requests. I asked for credits, an upgrade, or anything to make this right, and I was repeatedly hung up on by staff at the Aloft reservation center. Even after explaining multiple times that this was a business trip with an event at the original hotel, there was zero effort made to fix the situation. At this point I’m extremely disappointed—not only with Aloft, but with Marriott as a whole—for the lack of transparency, customer service, and unwillingness to resolve an issue that was entirely on their end. I would not recommend booking here.

We booked Aloft as a budget hotel option for the last two days of our trip to Tulum. Not knowing what to expect in Mexico and not speaking great Spanish, a Marriott hotel felt like a safe option for the last leg of our stay. They are able to arrange COVID testing, have bikes for rent, can arrange shuttles/taxis, have a couple restaurants on premise (same kitchen?) and there are a few restaurants within walking distance. The hotel is not located on the beach, which has its ups and downs. I came to Tulum after seeing photos of yoga retreats, etc. and thought the beach would be a relaxing place. The reality is that it's a Gen Z party Mecca. It's fun to walk, but I'm glad I'm not staying down there. Conversely, we did have to make plans to seek out scenery because we weren't close to much (except a few new restaurants) at this hotel. The rooms themselves are clean and new. Very traditional hotel feel, just decorated super hip. I'm into it. It really is beautiful. If we came again we'd def make sure to get a room with a balcony... those look dope. Our favorite area was the kid-free rooftop infinity pool and bar.. for obvious reasons. There are shaded cabanas, plenty of chairs, and WiFi if you want key on your laptop. My one gripe is that super base-y club music plays 24-7 in public spaces. This maybe makes sense in the afternoon/evening but there are plenty of options for music with movement that's uplifting and chill. I wish they gave more thought to cultivating a calm space in the mornings. It's jarring to walk into the lobby at 9 am to a full on dance party. Maybe I'm just old.

Tulum has changed so much from what it used to be so keep that in mind as you read this. We got to Aloft and the check in process was seamless. You do get charged fully upon check in which was interesting. Nonetheless, they were able to upgrade our room and we were able to check in early. The room was nice. We had great water pressure, room was extremely clean and we were given complimentary water. We headed up to the rooftop pool to grab a bite but they were out of most of food items and the drinks were way too sugary. That was disappointing and so was the view by the pool. The WiFi was also very spotty in the room. For dinner, we drove into the main strip aka downtown Tulum to dine at Parole Tulum and the experience in the downtown area was not fun. There were so many people and the amount of police and National guards that were around was so terrifying. It took us over 40 minutes to get back to Aloft because the police closed the main road and we had to use a different way that had the most pot holes I've ever seen. After a quick reflection, we decided to check out early of Aloft and leave Tulum all together. My spirit wasn't sitting right with the experience and it was time to go. Aloft accommodated the early departure which I truly appreciated.

Stayed on the 4th floor with a beautiful view.. The room had two queens.. A real nice room with the exception that the shower was completely clear glass and if you're traveling with a friend and aren't keen on being naked with each other.. it's a small issue but avoidable when you give each other a heads up. The shower was across two sinks. Good water pressure. The toilet was in a separate room that can be closed off with a sliding door. The room had a TV and a fridge.. but my favorite room feature was there wasn't an ironing board and iron. THEY HAD A STEAMER for your clothes. I love that. Also, needing to use your room key to take the elevator to room floors is a nice security feature. However, a room key is not needed to go to the rooftop bar, Atico. It's open to the public. XYZ bar is lobby level with a pool table. Outside, you'll find an outdoor pool and a pathway to the gym which was open 24 hours and accessible with your room key. Self parking was free underneath the hotel. There was a cone blocking the lane to enter the parking area where a person will come out and verify you're actually supposed to be there. There are places to eat nearby. You can rent bikes or scooters. I was pleasantly surprised by my stay and everyone was very nice. I would stay again as well as recommend it.

It's hard to beat a new hotel with the fresh smell of new carpets and the knowledge that not many people have slept in your bed! Great location and close to downtown and not far from Tulum Beach. Staff very friendly and rooms nice (great water pressure and hot water). Rooftop pool is sweet

We absolutely loved to stay here! It was so cute and chic! The service was excellent we didn't have any issues with service at all. The place was very clean they were very covid friendly! We love the rooftop lounge and pool area! We loved our room very cute and cozy! The only thing that I did not like was the water pressure in the room. The sink and the heat would not work which is understandable because it's Mexico and it's normally hot but all in all we had a very great experience! We sat at the bar and ate and had drinks! We had food and drinks on the rooftop pool area it was amazing! The only thing I did not really care for was the breakfast that we had but it was edible. I will definitely be going back here!

Great stay at Tulum. Aloft hotel was a surprise with both service and condition. Silent A/C, great food, and they offer amazing tours right here at the hotel. Great for vacation and/or work. A+

Im here for my honeymoon, and guess what horrible service, my husband already said theres no connection with room service at all , we have tried multiple times thru our stay ! And i would like to add that the parking lot that we paid 30$ for 2 nights smells like restroom , to come back to it every night after dinner is so bad !

The hotel is brand new and beautiful with great rooms. I had an incident happen, however the manager went out of his way to rectify the situation.

I'm currently in Aloft , stayed here for the past 2 days , no one answers from room service I called 30+ times , horrible service. Pretty much no service ones you get to your room !

This place is horrible I thought I would be getting a massage at 10 am today they called me 2 hours later as if I still wanted it! We had 5:30 appointments for our return COVID tests the guy left and we are waiting on his return now. The food is great drinks are great most of the staff is great! They charged me an extra night and will not refund it at all not even calling the corporate office I booked direct and am getting the non stop run around. I love Mexico but I will never stay here or any other Marriott again! It's better to go all inclusive this place is just not it!

I had a reservation to stay for a couple of weeks but had to leave early because of work. My original reservation was not pre-pay in full and the cancellation didn't state early departure fees. I was fraudulently charged the entire amount. I'm truly disappointed by this business practice. I'll be reporting this to Marriott corporate office and bonvoy relations.