Nathan Y.
Google
I would like to give a very high score for the food. My friends and I went to the restaurant for fondue and we had a pleasant, yet odd experience. It was the second time visiting the restaurant for most of us, so we all had certain expectations: it is a small place and obviously not the most fancy restaurant, but we still expected decent service.
We were seated right away, but the waiter was consistently rude from the moment we sat down until the moment we paid. He did not try to help us at all. For example, when we ordered wine, he brought us the wrong bottle and told us, “We are not allowed to exchange it.” Since most of us speak French and have experience working in gastronomy, we know that exchanges are possible and that it was simply a communication mistake. Instead of handling it calmly, he became rude toward us, which we found quite strange.
He then continued to “play” with us, even though it was clear we were not happy with his attitude. At one point, he looked at one of my friends and gestured for her to smile, which we found very unnecessary. He later came up to the same friend and forcefully set her glass down on the table simply because she was holding it in her hand.
There was a table behind us having a birthday celebration. It was sweet that they were celebrating, but because of that, neither their table nor ours received any service or attention. It wasn’t the fault of the birthday table, the waiter simply focused entirely on them. For instance, he went to their table at least three times to sing the birthday song, and he started playing a “game” with them for at least 5–10 minutes while we were waiting for the bill.
I eventually had to ask for his name, and only then did someone come to check if everything was okay. I won’t mention his name here, but overall, it was just an odd experience.