Ouray CO Hotel & Hot Springs by Twin Peaks Lodging

We stayed at Twin Peaks last night and it was fantastic, I highly recommend! It is a beautiful cozy location, clean, and every staff member was friendly and helpful. The hot springs were incredible! The temperatures of all the pools were perfect and I loved how close they were to the mountains - we got to watch the moon come up over the peaks and it was amazing. I was especially impressed with the comfort of the rooms! No exaggeration, the beds were very comfortable - one of the most comfortable hotel beds I’ve slept in. Will definitely be back!

I had an amazing time in Ouray! The front desk staff is very nice, friendly, helpful. The location was perfect because the town is very cozy so you can basically walk anywhere you need. The town closes at like 8pm tho with the exception of a few restaurants. Hotel essential needs were met and the convenience of hot springs on property was phenomenal. It was very relaxing and the overall experience was exactly as expected!!! Thank you Twin Peaks my family’s happy and so am I

Overall, really happy with our stay. We arrived at 9 pm, and the parking lot for our hotel was completely full. There was a trailer that took up at least 10 parking spots, in addition to the many dirtbikes that were using one space each. 🙄 I feel like there should be a designated area for trailers to park, so they aren’t using most of the parking spaces that are designated for guests. I realize this isn’t really the hotels fault, but it was frustrating. We had to park away from The parking lot and therefore had to unload everything, including our mountain bikes. Besides that, the room was cozy. The bed was extremely comfortable and the shower was great. The TV was on a low table, so not super visible from bed, but that was ok. The rooms are pretty outdated. Had trouble with the toilet flushing. If you want to rent a robe, it’s $5 per robe. The breakfast was the best hotel breakfast we’ve ever had! The lady that was running that area was incredibly helpful and nice. She deserves a raise! We asked for a late checkout, which was an extra $25 for just an extra hour. I’ve never experienced that at a hotel before. We wanted more time to relax since we arrived so late and spent extra time finding somewhere to park our truck. Overall, we had an amazing stay. The hot spring pools were clean and very nice temperatures. The location was absolutely beautiful. We will absolutely book a room here again!

Wow. The hot springs has been really updated! The rooms are average and dated but the actual main attraction the hot springs is top notch! 9 hot spring tubs all with beautiful stone are spread out and range in temps. 2 full size pools also. And a very very cold plunge pool is awesome! They also have a vapor cave with sauna room and steam room. Perfect and again beautifully done. Beautiful flowers everywhere. Even the entrance door to the springs area is beautiful. 2 of the hot tubs are covered overhead . All of them have amazing Mountain Views of Ouray which are truly amazing. Breakfast is like a decent hotel buffet. Get a rate with breakfast of your choice can online to save. They include use of robes and towels for the springs just be sure to leave them in room.

Rude and unhelpful front desk staff. The resort doesn’t tell you what your charges are and when you ask for a print out of your folio to better understand what you’re paying for, you’re given an attitude and told that your charges will just show up on the credit card when you leave. If this hotel refuses to print anything under the guise of being “green”, at least email the guests an itemized expected charges statement at check in. It’s not that hard. Besides the unwelcome, constantly bothered attitude from the front desk, this place clearly has shady business practices and it goes hand in hand with the following: 1- Dingy state of rooms (see other reviews for details), 2-The cheap quality serving tools at the breakfast buffet that are either falling apart, melting, burning your hands when using, or just plain missing. In summertime, there is major fly problem in the greenhouse cafeteria around all that food. 3- When it snows, may God help you. The guests are slipping and sliding all over the ground while walking from one pool to another or while walking on the sidewalk outside. My daughter and I slipped and fell on snow/ice and watched countless others do the same. Someone’s going to fall and break something and this place will get sued to oblivion. It’s obvious, the owners have updating some things, (vapor caves and locker rooms are a nice addition), while blatantly ignoring others. This is my third time staying here for the hot pools and the beauty of Ouray but it’s definitely my last. And I’m so dissatisfied with this experience, I can’t let it go without warning others. As a Colorado native for 20+ years, I can tell you that there are plenty other hot springs to visit that won’t charge you $325+ a night for such terrible service.

Absolutely terrible experience avoid this place at all costs. Arrived on January 12, 2026, to a nearly deserted property. In a hotel with 40-60 rooms, I spotted only 3–6 other cars in the entire parking lot. Check-in requires using a kiosk first, which is fine in theory, but when I had questions and asked why we couldn’t just check in directly with staff, the front desk clerk was immediately condescending, snooty, and downright disrespectful. Not the welcome anyone wants, especially when you’re paying premium prices. Then we were put us in the absolute worst room possible, the farthest corner, across the street from the hot springs, right next to the maid’s closet (constant banging and noise all day) and sharing a wall with the main stairwell (every footstep echoed into our room). In a virtually empty hotel, they somehow managed to give us the noisiest, most high-traffic location on the property. Then there's the hidden fees that are outrageous and borderline deceptive. I booked through a work perks program for a quoted total of $520 for two nights. Upon check-in, the actual bill was $775, an extra $255 tacked on, largely from an unexplained “service fee” that supposedly covers basic cleaning (something literally every other hotel includes in the room rate). They also nickel-and-dime you for everything. $5 cleaning fee if you dare use a bathrobe, and who knows what else. The rooms themselves are tiny, badly outdated, and some like the one they put me in is nowhere near the “walking distance” to the hot springs that was promised in the listing. This isn’t my first stay in Ouray or at this hotel and I know there are 3–4 far superior hotels that offer better service, more charm, historic character, and unique perks. All at significantly lower prices. The only reason this place can get away with such greedy, obtuse pricing and abysmal service is the convenience of their private hot pools. One of the worst hotel experience I’ve ever had. I will never return. Save your money and book with one of the many quaint, better-run hotels in town and simply buy a day pass to the Ouray Hot Springs. Do not reward this overpriced, poorly managed operation with your business.

Terrible! Caution caution caution!!! Do not stay here. READ THE REVIEWS AND KNOW THERE IS ONE PERSON BEHIND THE COUNTER THAT IS TERRIBLY RUDE. Don’t fall for their responses to these reviews that say others are in the wrong I had the misfortune of experiencing it for myself. Spare yourself!! Pricing policy does not seem very straightforward. If you stay here understand pricing before you pay but again … do not stay here. Rude staff. Don’t believe the replies to the Google reviews as they seem to be kind and concerned and they are neither! There’s a terrible person who works behind the desk here. Probably the one referred to as the ‘owner’ in all of the Google reviews. This number of people couldn’t all make this up. If you are gonna go here pay the day fee it’s the same as the Resort fee if you stay so you pay it either way . There is also a big parking problem but that’s the least of our issues with this place. We couldn’t sleep or shower or watch tv. We were told they ‘stay full’ so they don’t really care when we told them about our dissatisfaction. Stay anywhere else or drive to the next town but Do Not Stay Here! You could see straight into our bathroom and shower from the second story of the building that is right next to it to the west. My family wasn’t comfortable showering because of this and that’s good bc they provided no soap anyway and the towels smelled musty like the room. Huge gap in the door and it was cold so the loud gross looking heater turned on and off about every 10 minutes all night long. No sleep I asked about a refund even for the gross looking ‘free’ breakfast and they rudely said ‘no refunds’. They said I should have called management when we couldn’t sleep due to the fight outside our door and that the place stays full even though our experience was terrible on multiple levels. That’s all they just responded that they don’t care about any of our issues bc they stay full. We couldn’t sleep or shower or watch tv. Worst place I have ever stayed! One person at the front staff was beyond rude. There was a domestic dispute outside our room and an ambulance out there running from about 2-3 am! We got no sleep. Our tv was on the blink and it said to reach out to staff and they never even answered back after I left a message and text the help number. We had pizza delivered from the restaurant next door and all of our stomachs hurt after eating it. Needless to say we passed on the ‘free breakfast’. Even though we paid the resort fee. Just a scammy type of a way to charge people for a free breakfast. Our room was old and outdated and really kind of nasty. The toilet didn’t flush well. A person at the front staff was extremely rude to us and I told them I wish I had carefully read the Google reviews and they said ‘ well we stay fully booked’ in a very smart ass way. This was after they interrupted my conversation with someone else at the front desk. Just rude and terrible customer service. This person hates life and their own existence.

​If you’ve ever wondered what it’s like to stay in a "luxury" roach motel where the building itself seems to actively dislike you, look no further. ​Our room featured a wardrobe the size of a shipping container that took up 25% of the floor plan. Inside this behemoth lived the mini-fridge, the TV, and the "Robes of Hidden Debt." ​The TV doesn’t actually fit in the wardrobe, so you can only see the screen if you are lying perfectly flat on the bed. ​ Most hotels give you a robe. Twin Peaks leases them to you for a $5 "use fee." I’m surprised there wasn't a coin slot on the sleeve. ​The Keurig is a thrill-seeker’s dream. Will you get a 3oz shot of espresso or a 20oz flood of bean water? The machine decides. You just watch. ​ ​There is a price list for every item in the room, presumably because they think you’re going to heist a used hand towel. Since they were so thorough, I’ve decided that anything not on the menu is free. I’ll be taking the sink home. ​To the men, the toilet seats here refuse to stay up. It is a constant battle of man vs. gravity. To the women, you don’t even need to be in the bathroom to know this, because you can hear the rhythmic SLAP of toilet seats hitting porcelain through the walls all night long. It’s like a very gross metronome. ​The Restaurant ​The kitchen is apparently in a different zip code. I watched the waitstaff powerwalking like they were qualifying for the 100m dash. ​The Food was So-so. ​You get a half-gallon of fried pickles and exactly 1/2 tablespoon of ranch. Want more? That’ll be $2.50. At these prices, I expect that ranch to be hand-whisked by a Michelin-star chef. ​The Hot Springs ​They’re... fine? If you can find a pool that’s actually hot. Most of them are a "balmy" 100 degrees. ​ If you love hidden fees, gravity-defying toilets, and being charged for a bathrobe you didn’t ask for, this is the place for you.

I stayed here for one night with my friend to celebrate my birthday, and we both had an incredible stay here! The rooms were nice and clean. Yes, they are a tad outdated like most of the other reviews I have seen, but the appearance of the rooms were not anything we had not already anticipated from the provided photos. The hot springs were very nice for being a part of the hotel, and the included breakfast was one of the best hotel breakfasts I've ever had. My only complaint is that the TV doors of entertainment center in the double queen room did not open wide enough for the TV to be viewed from both beds. Additionally, I wished that the comfy robes I had seen most other people wearing had been included in our stay and not cost the additional $5/each. Overall, great stay!

Pet friendly, and they only charged $20 a night for pets up to 3 pets . Some places charge $30 per night per pet , so this was a great deal . We loved the hot spring at the hotel. So relaxing . Front desk staff was very friendly and super helpful. We had to leave a day early than what we originally booked but they were so flexible and accommodated with our plans. Truly appreciate that. The hotel itself is clean and close to Box Canyon Falls. Only 5 minutes walk . 2 minutes walk to main town . We enjoyed our stay and everything except the upstairs people were so noisy that kept us up all night. You can hear them turning on water and walking around like elephant steps . (Not the hotel's fault ... )

We only stayed one night but the accommodations were great. The only problem was that our pillows were damp. The lady was so swamped that she couldn't get us dry ones for a couple of hours. We were staying close to their laundry so she gave us quarters to dry them. Our suggestion not hers. A little inconvenient but hey, we had fresh warm pillows. I will go back to see how they do with the renovations. A mild inconvenience also. We spent all day I the town pool with friends anyway.

This place was nice. It's very clean and has very cute curb appeal. Beds are very comfy and the linens were very clean and fresh smelling. There was a small refrigerator in the room and personal safe. The outdoor heated pool was a good place to relax and the kids enjoyed playing in it. The only reason I'm giving this place 4/5 stars is because we had a room on the top floor. When we arrived we asked if there was a downstairs room because I've recently had knee surgery. No downstairs rooms were available so I trudged up the stairs. The stairs are steep and tall and go straight up. It was difficult for me on the stairs. I'm sure most people won't have these concerns though.

Pros: clean, nice units with a mid sized fridg and decent sized room. Has its own set of 2 hot tubs and pool. They have laundry facilities. Cons: the walls in the riverview annex are paper thin - both for noise from above and either side of a first floor room. You will hear your neighbors bed creak when he/she rolls over. The included breakfast has powdered eggs and is crowded. I couldn't check in till 2:45pm,which I thought was late.The check in process may be efficient for the owners, but I found it impersonal.

Setting is very nice, and rooms are clean. With the exception of the manager, we were treated well by the staff. The manager was quite rude, and dismissed our complaints with a cavalier attitude. We experienced several billing errors during our 4 nights there. After requesting that the toilet be fixed, no improvement was seen. The clock somehow automatically sets itself, but was wrong and could not be corrected. The breakfast was fair, but each person is restricted to 2 sausage links and the staff there was not particularly friendly. They acted more like monitors. Others in our group experienced unusual rules in the bistro area. They will not give separate checks at any one table, and using a credit card incurs an added service charge. Food there was reported to be quite good. We did enjoy the pool and hot tubs with hot spring water.

Beth and staff are the best! Not only did they accommodate for my hair-brained reservation mistake, I felt like they gave the VIP treatment to their guests the minute we walked in the door. Outstanding experience. I will be back with my son and dog, "TIG"!

We have stayed here twice and both times were ok at best. When the neighboring competitor was booked up, we ended up here. First experience was kind of frustrating because when we arrived I was told to check in at a kiosk, and they were very rude. Then when we finally got all the info submitted, we realized our lodging was across the street at a hotel they must have acquired. That meant that if we wanted to bathe in the natural hot springs then we would have to truck up the road with all our stuff just to get on the main property. They did have hot tubs across the street. But as we all know it's not the experience we thought we were paying for. The cable wasn't working. I called and they said that it was weird. And that was the end of that. Second time around. We arrived and as to be expected, we check in at the kiosk. This time I was greeted nicely and a concierge lady helped me with the machine all the way through. I made sure that this time we booked on the main property with the hot springs. We were on the left side of the building and upstairs. We walked in and immediately got hit with a stale smell, like sewer. It looked clean but dated. The other property rooms were better in all ways. Then the main laundry room for house keeping was next door and you could feel and hear the dryers or washing machines going. And they were blaring music through the walls, it was very annoying and was vibrating our whole room. We had someone come up to check the smell. They said they couldnt smell anything and that it was probably our heater. We then went to the pool and hot tubs and it was great. The people were all respectful and taking turns in the smaller hot tub. Youre not suppose to take towels from your room. But they were out of towels the whole time down at the pools. Hello, its winter here and now we had to run to the room soaking wet to get warm.

Would never recommend Twin peaks. My husband booked a night here for my birthday, he had selected a bucket of beer to be in the room. That was not in the room we tried to call, left a message no one answered in the office or called us back. Also very miss leading thinking we were getting a river view room literally couldn't even see water. When addressing these issues with the owner the next day he was very rude about EVERYTHING! Told us that he personally signed off on the bucket being placed in our room... it was not the fact we didn't actually get the beer. It was the concept behind the experience. Then to end our conversation he didn't want to print a receipt, email was my only option. I had to say I wasn't leaving until I got a paper copy of our receipt, which I left with so not sure why it was an issue to begin with. Spend your money else where that cares about your business and experience!