nouf a
Google
My recent stay at what was supposed to be a luxurious 5-star hotel Anantara Seminyak, turned out to be an absolute nightmare. I cannot express enough how deeply disappointed I am with the uncleanliness of the staff, rooms, and the lack of any form of satisfactory customer service during my stay.
Upon arrival, it was evident that the hotel was not living up to its prestigious reputation. It was clear that personal hygiene and cleanliness were not a priority for them.
The bed sheets emitted an unmistakable stench of sweat. It was evident that they had not been changed or properly cleaned in a long time. The overall cleanliness of the room was visible with dirt and dust in corners and on surfaces. It was a far cry from the pristine conditions one would expect from a 5-star establishment.
To add insult to injury, I requested a refund as I couldn’t stay one more night in this hotel and I was promised a refund will be credited to my account. 3 weeks have passed since and I have yet to receive my refund from them, when I contacted them they shared a screen shot of the transaction and what is even more shocking is that the accounts number the transaction was made to was not my account….
It is absolutely unacceptable that a supposedly prestigious hotel would allow such actions uncleanliness to persist and fail to address customer concerns in a satisfactory manner. As a guest, I expected a superior level of service and an experience that would justify the high price tag. Unfortunately, Anantara Seminyak failed to deliver on all fronts.
I strongly advise against considering Anantara Seminyak for your accommodations. The uncleanliness of the staff and rooms, combined with the offensive odor and the lack of any form of refund or resolution, make it abundantly clear that this establishment is far from deserving of its 5-star rating. Save yourself the disappointment and seek out a hotel that prioritizes cleanliness and customer satisfaction.