Michael P.
Google
Amazing Exhibition, But Let Down by the Food and "Broomstick" Paywall
I visited the Harry Potter Studio Tour in Tokyo recently, and I have mixed feelings. On one hand, the exhibition itself is absolutely amazing. Even though I’m not a die-hard fan (my partner is the real enthusiast in our house), I was genuinely impressed by the scale of the sets and the level of detail. It’s a world-class production.
However, the experience fell short in two big areas:
The Food: For such a premium attraction, the food quality was very average. I had the Roast Beef, and it was disappointing, the chips weren't hot and the Yorkshire pudding was terrible. When you’re paying these prices, you expect the meal to be a highlight, not a letdown.
The Broomstick Paywall: This was the biggest frustration. After paying a significant entry fee (¥7,000+), being asked to pay again just to get the digital video and photos of the broomstick ride, especially when you didn't know you needed to pay until you did the broom stick experience, this felt like poor customer service. I don't mind paying for a physical print, but withholding the digital files unless you pay an extra fee felt like a blatant cash grab. They really "lost me" here.
It’s a great day out for the visuals, but be prepared for high costs and mediocre food in my personal opinion.