Ann N.
Google
I had a troubling experience here with my husband.
While browsing the store, we noticed a woman repeatedly following us closely as we moved through the store. She did not offer assistance or identify herself as staff. As we moved around the store, she appeared nearby on two occasions, closely tracking our movements rather than engaging in any normal customer service interaction.
There were other customers in the store, but this attention appeared directed only at us. There was already a visible security camera in the vicinity where we were browsing, which made the continued close monitoring feel unnecessary and uncomfortable.
Eventually, we stopped & asked her directly whether she worked there, at which point she confirmed that she was a staff member.
Regardless of intent, this felt intrusive and unsettling. The experience felt racialised, given that we were closely monitored while other customers were not. It is not something we would wish to be repeated or for anyone else to experience.