Jack G.
Google
As soon as we walked in, I knew there would be trouble; the woman (who I think is the manager), could barely fathom the manners to show us to a table. Once we sat down, the food was good, and the service actually quite quick. However, then the bill came… alas, we were not given a physical receipt until we had coughed up the money so the chap serving us could “close his tables early”. He told us it was 260, then our Monzo notification showed it was £369; when we got the receipt they had tried to charge us for 4 bottles of wine, even though we had 1. They failed to explain you had to pay for €4 each for tap water.
When I notified them of the mistake, I reassured them that mistakes happen. Though, they absolutely butchered their attempt at refunding us. They took forever to consider paying, then when I eventually went in to hurry things up, all they could up was pay half the money they owed and refused to consider giving more; i suggested they recalculate and was met with a tirade of abuse from the original woman who showed us to our table, after that i simply said you shouldn’t be shouting at customers, and if they could give us the rest of the money, we would head on our merry way. They eventually caved, after a much more long winded conversation than i am prepared to write about (lucky you, readers), though i will
Mention one of the male team members shoved my father in law… talk about customer service! They also couldn’t put it as a bank card refund but only cash (least of our worries). All in all, this place is a good location, but they did try and pull the wool over our eyes and scam us. Furthermore, they should reconsider whether the manager should be allowed to continue her front of house duties…. Wont be giving our custom here again, and suggest you dont either (especially if english).