Huyen Tang
Google
My boyfriend and I were in the area and stopped in because this is the only place I've ever seen with both gluten-free and vegan options for their sandwiches, plus the pictures looked great.
The service and atmosphere were good, it was a slow time of day and there were maybe only 3 other people in the restaurant. Nice and clean, no issues to report. The bathroom was freezing but clean, and had lots of dragon decor...which was strange considering the rest of the restaurant, but okay I guess.
We both got the Royale with Cheese, his was regular with a double patty, and mine was gluten-free with vegan cheese. He got fries and I got the GF onion rings.
Sadly, for a place dubbed "the flavor lab", I have to honestly say that the burger patties were literally unseasoned and dry. My boyfriend was very disappointed that he had to salt pretty much every bite even though the burger had double cheese, mustard, ketchup, mayo, and buffalo sauce on it. I'm not as particular about the salt/flavor content, but even I had to salt all the layers of my burger to get any flavor out of it. Also, there wasn't a crispiness or depth of flavor to the patty, I think the fat ratio in the beef was too lean.
The onion rings were alright, but oily and under-seasoned, plus the upgrade only included about 5 rings.
The only tasty items were the fries and cold brew coffee.
Honestly, a 2.5/5 for us, but maybe the demographic there prefers less flavor? I'm not really sure though. Maybe the chicken sandwiches would have been better, although if half of your menu is burgers, and those aren't great, I'm not so sure the chicken will be either.
I hate leaving bad reviews as a business owner myself, but it's better to know and re-adjust than to keep putting out a bad product.
Best of luck to you guys!