P T.
Yelp
My daughter and son-in-law had their wedding at Lacuna early fall 2016. The space is great with old wood and brick, and ever changing art, and the food exceptional, but I sadly agree with other reviews that the event management is not on par with the space, making the experience less than what it could have been. The event management team at Lacuna, for the most part, were less than helpful, and lacking in communication of any changes that happened before the event, such as the roof top option disappearing suddenly due to its rental to someone else, entire walls being changed from brick to glass in the agreed upon space, murals being added to walls in the room just weeks before the wedding, and only one working elevator on the opposite side of the large building.
The rooftop rental was an option but before my daughter and son-in-law could decide whether or not they were going to spend the extra money for the area, the decision was made for them as it was rented to someone else without notice.
A brick wall turned to into a glass wall in the event room when the brick was removed. It was an unhappy surprise when the couple stopped at the space to look at it for decorating details months after they signed the agreement.
A few weeks prior to the wedding, a giant cartoon raccoon mural on the wall where they had planned their ceremony, was the cause of another surprise. My daughter was told management didn't know about it until after it was on the wall. However, the Lacuna website home page, showed a video of the artist who painted the giant mural, his process and how nice it was to work on the project with Lacuna.
To cover the mural for weddings in the room, they stapled sheets of frayed material from the rafters to the floor along the length wall and provided a 7' barn type door as a backdrop. Happily, the giant green, black and purple raccoon was removed in time for my daughter's wedding.
The only usable elevator in the maze of a building was the freight elevator. If you have any physically challenged, or older friends or relatives, this is definitely a problem, as the building is very large, with a lot of stairs and a long walk to that elevator.
During set up before the wedding, after several requests of management, in over as many hours, the bathrooms and bridal suite had yet to be cleaned and there was no toilet paper. It remained that way until guests and bride arrived. We again ran out of toilet paper during the reception.
Due to liability issues, we weren't supposed to unstack the chairs and tables in the room. When we ran out of time and the ceremony chairs hadn't been set up, the decision was made that their liability issue would take back seat to our issue of no chairs for our guests and completed the setup on our own.
Finally, we were informed by 3 different people, while cleaning up after the wedding, that we had to have any decorations stored in the office for the night, out by 10:30 am the following day due to an in coming wedding. We arrived to a locked office. After calling Lacuna Events management, we were told no one would be available until 11:00. When Mary arrived, she apologized that we were misinformed on the time. We requested a cart to get our decorations to the elevator, Mary said she would check, but doubted a cart's availability. She never said another word to us about the cart or anything else. Six of us walked up and down 3 flights of stairs, 3-4 times each, carrying boxes.
I agree with other reviews that the event space itself is wonderful for those not looking for the typical wedding banquet room, but the management team at Lacuna Events lacked at communication which caused confusion and unwelcome surprises along the way.
