Leanne M.
Google
I am writing this review because my email to them went unanswered.
I am shocked and disappointed at the way I was treated after spending $40.
I am a HUGE 49th fan and love their dougnuts and coffee. Whenever I have friends in town, or someone needs a suggestion on where to visit, I always say “49th has really good coffee and doughnuts”. Unfortunately, my mind has changed, and I don’t see myself ever recommending this location.
As an avid coffee drinker, I am pretty picky on where I choose to have coffee and love the cafe culture in Vancouver. My mom loves doughnuts and we had come all the way from Langley for a day in Kits, so I recommended we go to 49th!
I spent about $40 on 4 doughnuts, 2 maple sea salt lattes and a drip coffee. The maple sea salt lattes looked beautiful and my doughnut was delicious as usual (big fan of the french crueller). Unfortunately, our maple sea salt lattes were very very strong and had no maple or sea salt flavoring in my opinion. I decided to ask the girl at the register if we could please get a different drink because it was super strong and didn’t taste good. I was met with SO much attitude, i was actually shocked. I went into it very friendly and politely asked for an alternate drink as i did spend $12 on these two drinks (and life gets expensive!!). She then goes “well, you probably don’t like the taste of coffee then”…. I actually didn’t know how to respond. But i did say “I’m a huge 49th fan and love coffee!”. Then I had asked how many shots are in the small and she said “2”. I then had asked if we could get a new/different drink and she goes “I’ll give it to you this one time, but next time you’ll have to pay.”
This is NOT the way to treat a paying customer. It felt so rude and accusatory. I very rarely come to Kits, so she wouldn’t have recognized me and am an honest girl who works hard for my money. When the customer comes up politely, you offer to make it right.
I hope the next person that comes up not satisfied with their drink is treated a lot better than how I was.