Inn and Spa at Loretto

The Inn was absolutely wonderful to stay in, and the staff was the best. Hunter helped us upon check in with places to go, and Nikki was great to provide places to have breakfast and Ben served us the most delicious meal I have had in a long time. Even the General Manager stopped what he was doing to help when we accidentally locked the key in our room. It was expensive but the quality was worth it and more. These three, Hunter, Nikki and Ben went above and beyond with their helpfulness and service. if you want the perfect place to stay in Santa Fe, this is the place to be.

As owner of an independent 5-star resort in Asia (Plantation Bay, “a Real Resort with a Real Spa”), I have a lot of sympathy for independent hotels, but felt that I was not correctly treated here. First, the location is very very good, right in the center of Old Santa Fe and surrounded by restaurants and art galleries, some churches. I chose a Vista King, which for about $535 (including a $35 resort fee when there’s no resort to speak of) I assumed would deliver value for money at least in room fittings and view. It turned out that my patio area had no privacy and overlooked a parking lot. So much for Vista. The room itself was very tired-looking, not like the booking.com photo at all, and so was the hotel, with a generally depressing interior appearance, though the outside looks great. Again speaking as a professional hotelier, I would venture the entire hotel hasn’t been remodeled in at least 40 years. The bathroom layout is poor and the fixtures were several plumbing generations old. The bed was comfortable but too high off the floor. Many elements were not consistent with a 4-star description, such as a fireplace with just a candle in it, plain painted-plywood doors and panels, lamps with Daylight bulbs, just one electrical outlet for the credenza holding the refrigerator, the coffee-maker, and a lamp (so to run the coffee-maker I had to unplug the lamp). The staff are pleasant and efficient, which made up a bit, but I felt I was overcharged. If my room was not typical of the hotel, then the front desk staff gave me a “last-to-sell” room on the assumption that as an Asian I wouldn’t know any better. I do know better. I’m going to keep calling out every hotel that gives me an inferior room for the price, and/or an inferior room because of my race.

Loretto has been lovingly restored, upgraded, and maintained. It truly is a beautiful Santa Fe style place. The beds were super-comfy with top-quality linens, the bar is delightful with lots of comfy couches and a big, warm fireplace. The pool & hot spa area is modern and offers private spaces. Topping it all off is a truly grand coffee shop, helpful and friendly staff throughout the without hovering or obsequiousness. The restaurant is good for a quick bite, and you're steps away from great dining options. This is now my new 'home' when I come to Santa Fe.

I've been here all of 6 hours so far on a Thursday. Very pleasantly surprised I was able to check in very early. Had a excellent cocktail, booked a very short notice massage, and spent time at the beautiful pool. Nick at the spa was incredible. Absolutely recommend him! Planning on more time at the pool and hot tub after dinner. Loving my stay so far. Excellent staff.

A lovely hotel with friendly staff. However, the spa experience was the Bomb!!! Pricey, but worth it. Nick was amazing with his myofacial massage technique and acupuncture knowledge. I would definitely do this again and try different options as well.

The king room was very spacious. We had a corner balcony that looked out over the pool and had a great view of the mountains. Many amenities at this hotel. We used the spa and had fabulous massages and facials. We ate some light bites and had a drink at The Living Room. Staff is friendly and helpful, valet is great and rooms are clean. The location is everything. You are central to all the shops and churches if you stay here. Would book again!

My experience was absolutely amazing and I have to shout out Genelle (my lifesaver) and Tami who were absolutely delightful. Their service was exemplary. Hunter was also tremendously helpful and full of enthusiasm! My spa experiences were also spectacular. The food was delicious and the property is architecturally and artistically astounding. Thanks for making my birthday trip one to remember!

The staff made t this stay better than average. It would have been excellent, except an event the hotel hosted that didn’t stop playing music until midnight. I couldn’t hear the music but the base didn’t allow me to sleep until it stopped. The rest of my family didn’t notice. The location was also really awesome. I’d stay again if I came through Santa Fe.