Elise D.
Yelp
The SafeHouse is a spy-themed cocktail bar and restaurant. Beware, if you don't know the password to get in, you're at the mercy of the person at the door. Be ready to dance, make silly noises, chant, and have it all streamed directly into the bar! It's a fun way to start out the visit for sure and adds to the whole secret hideout vibe.
As we came as a walk-in, there were no tables available and we had to have a seat at the bar. We sat down at one end, and it took a while for one of the bartenders to notice or approach us. Another couple had come in around the same time as us and were seated a couple seats down and they were greeted after a very short wait. The bar was by no means jam-packed with people, I would say there were 6-7 people seated, including my boyfriend and I. When we were finally given menus, we decided which drinks we wanted and placed an order. The bartenders were nice, but they really did not seem to have a good handle on the menu. They made my boyfriend the wrong drink, so they offered to make him the correct one when he brought it up. Both of the bartenders were repeatedly checking the menus and comparing what was supposed to be in the cocktail to what was given and seemed very unsure. Even the remake of his cocktail didn't appear to be fully aligned with what was described on the menu, but it was closer to it and we didn't want to have to keep sending drinks back.
We ordered food as well, and it was a good wait before we got it. We were actually seated right by the food window, and it looked like things were moving slowly. I could tell the person who appeared to be managing the waitstaff was getting frustrated with how slowly things were being sent out and how larger orders were coming out in bits and pieces so people in the same parties did not get their orders all at once. I'm not certain if it was due to lack of staffing or what, but it was definitely not keeping up with the pace of orders.
We did finally get our food, and it was good. We ordered a rack of ribs. According to the menu, it would be served with fries or coleslaw. There was no coleslaw included and we were not informed that they were out. By that point, we were running well over the time we thought we'd be there and had a show we were going to go to afterward and figured it was best to leave things as they were so we could eat and still be able to leave with enough time to get to the event.
One thing that bothered me a bit is that we were told that tables were all reserved for the evening and we would have to sit at the bar. We spent a decent amount of time there since we had to wait for the food for so long, and the tables in the bar area behind us were never filled. We also walked around the place a bit since we were waiting so long and we saw several other empty tables. It seemed like we could have gotten a table as the reservations must have either been booked for later times, or did not show up at all. I had attempted to make a reservation before we went, and there were no times available. I was expecting a very busy place with full tables, but that wasn't what I saw when we were there.
Based on the experience, I wouldn't necessarily go back here. The ribs were good and the drinks were okay. Nothing was bad or poor quality. The service was slow and the staff seemed to be inexperienced. Everyone was nice enough, but I would not want to go back here again if I had something planned for a certain time after. It's a fun gimmick with the spy theme and there's even a scavenger hunt you can do around the restaurant - though we weren't informed of that until after we were waiting for quite a while and by then our food was finally almost out. This was all on a Tuesday evening, between about 6:00 and 7:30. I would recommend making a reservation if you'd like to come here to hopefully avoid some of the time spent waiting for service.