Fauré Le Page

It’s extremely difficult to contact them. Their after-sales service is very poor — every question takes two to four weeks to get a reply. I sent them an email and received an answer only after two weeks. Then I sent my wallet as they requested, and after one month I still haven’t received any update on when I will get it back. No one contacts me, and reaching them is almost impossible. This is definitely not a professional service. ( I bought the wallet from them on Jun 2025 )

I really like my "Daily Battle" and was also very satisfied with the purchase and the advice in the store in Paris. Unfortunately, I can't say anything positive about the customer service when requesting a bag repair, and I'm a bit shocked. One of my bag's handles needs to be replaced because my dog ​​unfortunately chewed it. I'm covering the costs, including shipping to Paris and back to Germany. My emails to customer service requesting a repair have so far received no response. Even when I contacted the store via WhatsApp, I was simply told that it takes up to two weeks for customer service to respond and that they aren't sure whether a repair is even possible. However, for a bag in this price range, I expect this, as well as a dedicated customer service team.

Amy u r amazing and the best… thank u for elaborate ur products and work after hours Let’s schedule next visit before Dec

Great products from a great company. Every piece I get from them is top quality and looks better than the pictures

Outstanding knowledgeable professional staff.

Our visit to this boutique was a great experience. I visited yesterday to browse with my wife and we were well-received by all of the associates. There was no line to get in and overall a very laid back experience with very friendly and helpful staff. We purchased a bag in the new spark jacquard fabric, which looks incredible in person. I am also tempted to return later this week to buy myself a new wallet. You can stop in without hesitation and know you will be well-received.

Was treated very well and got very knowledgeable help and advice while purchasing a gift.

Amy was so accommodating! Had fun buying from this store will come back