Mirella E.
Google
🚨 WARNING: WORST STORE EXPERIENCE EVER! 🚨
If I could give ZERO stars, I would. This store is a complete nightmare and nearly ruined my daughter’s quinceañera.
Before we even bought the dress, I had already read the nightmare reviews. I was skeptical, and I even told them straight up that I was worried because of what I’d read. But against my better judgment, I gave them the benefit of the doubt. Biggest mistake ever.
We ordered the dress in January and were promised it would be done by May so we could do her pre-shoot. May came and went — the dress wasn’t ready until ONE WEEK before her big day. That meant no pre-shoot pictures, nothing. Months of planning down the drain.
When I went to pick it up, it was a disaster. The train was massive, and their “solution” was to pin it to the corset strings. Seriously? On a heavy dress like that? Of course, the pins popped right off, and my poor daughter had to CARRY her tail the entire night. On what should have been the happiest day of her life, she was stressed and uncomfortable.
On top of that, their payment system is a mess. I had already paid over $1,000, and they acted like they had no record of it. I sat in that store for over THREE HOURS while they “looked” for my payment. It was humiliating and infuriating — it felt like they were holding my daughter’s dress hostage. If you ever deal with them (and I strongly recommend you don’t), save every single receipt, because they will try to double-charge you.
And the final straw? By the end of the night, the dress was literally falling apart. The sleeve came undone, the bottom of the skirt unraveled and had to be cut off, the bow fell off before we even got to the church, and the pins never held the tail. For the amount of money we spent, the dress should have been flawless — instead, it was falling apart piece by piece.
I trusted them with one of the most important events of my daughter’s life, and they failed us at every step. Please, learn from my mistake. I read the reviews and didn’t listen — don’t ignore them like I did. Save yourself the money, the stress, and the heartbreak. This store is every nightmare review come true.