Lotte Hotel Hanoi

Amazing stay at Lotte Hotel Hanoi! I absolutely loved my time here. The staff were so kind and attentive — they made me feel truly cared for from the moment I arrived. My room was spotless with a stunning city view, and the breakfast buffet was one of the best I’ve ever had. The rooftop bar and pool were perfect spots to relax and take in the incredible skyline. Everything about this hotel felt warm, elegant, and thoughtful. I can’t wait to come back!

We recently stayed at the Lotte Hotel in Hanoi, and one of the highlights of our experience was the exceptional service provided by Thuy Pham from Club Floor and her team. From the moment we arrived, nothing was ever too much trouble.||Thuy went above and beyond to make our stay comfortable and memorable.||She and her colleagues assisted us with recommendations for sightseeing and local activities, offering thoughtful and insightful advice that helped us make the most of our time in Hanoi. Their knowledge of the area and willingness to help made a big difference to our trip particularly since this was our first time in Vietnam.||The staff were warm and professional and Thuy and her team were always smiling, friendly, and welcoming. They greeted us each time we passed by with genuine enthusiasm. ||The impeccable manners and cheerful demeanour created such a positive and inviting atmosphere throughout our stay.||There was also so much to do and so many services within the hotel such as the spa services, the underground mall and also the gym, swimming and other health facilities. There are also two bars and cafe.||I would like to say a huge thank you to Thuy and the entire team at Lotte Hotel Hanoi. Your hospitality was truly top of the range and this made our visit unforgettable. I would highly recommend this hotel to anyone visiting Hanoi!

I had a wonderful stay at Lotte Hotel Hanoi. Food was good and the location is the best as I can reach any where in minutes. The service from the Club Floor team was truly exceptional — they were always attentive, professional, and very willing to help with any requests I had during my stay. Every interaction felt warm and genuine, and they made sure everything was perfectly taken care of. Thank you for such a satisfying and memorable experience!

Our stay at Hotel Lotte in Hanoi was absolutely wonderful, especially the room with the magnificent view! We were there to celebrate my daughter's third birthday. We didn't expect the hotel to do anything, so we ordered a cake from Grab to celebrate. That evening, we returned to our room and were so surprised. The housekeeping staff must have seen the leftover cake in the fridge and decided to prepare a beautiful surprise. They had re-organized the birthday decorations we had, placed a new birthday cake in the room, and even left a card wishing my daughter a happy birthday. My daughter was so thrilled and it made her day so special. We were also very impressed by how the housekeeping staff would often fold our clothes and towels that we left out when we rushed out in the mornings to catch our tour bus. The kindness of the staff was truly amazing and made our trip unforgettable. We highly recommend Hotel Lotte—it’s a must-visit in Hanoi!

I stayed at Lotte Hotel Hanoi and absolutely loved it. The hotel is elegant and luxurious, with a stunning view from the room. It’s directly connected to the mall, which has six floors full of top brands and plenty of great restaurants — including a nice spot for pizza and pasta. The staff were amazing — friendly, attentive, and always ready to help. I truly enjoyed my stay 💖

I stayed at Lotte Hotel Hanoi for a few nights and really enjoyed it. The hotel is modern, clean, and everything looks high-class. The room was big, with a very comfortable bed and a great view of the city. The bathroom was also nice - big, with a good shower and clean towels every day. Staff were friendly and professional. Check-in was quick, and everyone spoke good English. Breakfast was excellent lots of food, both Asian and international. The rooftop bar is a must-visit the view is just incredible, especially in the evening. The hotel is inside a tall building with shops and restaurants, so everything is close. Very good place to stay in Hanoi. I would happily come back.

Lotte Hotel was hands down the best of all the hotels we stayed at during our 2-week trip in Vietnam. The place is very modern, sleek, and luxurious—everything feels top-tier. What really stood out was the easy access to Lotte Mall and various dining areas, plus the breathtaking overlooking view of the entire city of Hanoi. The Lotte Skydeck is also very accessible since it’s in the same building—perfect for catching panoramic views without going far. We requested a “romantic vibes” setup for our room, and they graciously delivered—complete with thoughtful touches that made the stay extra special. The only downside? The staff felt a bit more reserved compared to the warmer service we experienced in other hotels around Hanoi and Sa Pa. Interactions were polite but leaned more toward a security-style formality than warm hospitality. Still, Lotte Hotel is highly recommended for those looking for a luxury stay with stunning views, top-notch amenities, and unbeatable convenience.

Excellent hotel in Hanoi. Location is good, with the Lotte Mall literally right next door. The room was spacious and clean, with very useful amenities like a charging station on the bedside table. The bathroom was also great with separate shower and toilet rooms. Great 24 hour room service menu and selection of in hotel restaurants. The breakfast buffet was extensive with a variety of cuisines and live stations. Overall we would definitely recommend this hotel if you are staying in Hanoi.