Royalton Grenada, An Autograph Collection All-Inclusive Resort

Check in was good, the staff was pleasant and greeted us with a smile and a welcome drink. We had a room in the main building #19, the room was nice, clean and had a stocked fridge daily. The cleaning staff did a great job. The entertainment ends at approx 11 pm so it does get quiet after that, the noise did not bother us. The staff in all the bars were great, our lobby server Naomi was great at keeping the beer coming and many times without asking. All servers and bar tenders across the resort were great. The grounds are beautiful and well maintained. The food was decent, we all left full. They had excellent soups at lunch and dinner which we all enjoyed, There was always fish options and the salmon was delicious. The Gourmet restaurant was ok, our favourite was the Italian. The staff in the buffet and restaurants were all great and friendly. The coffee shop staff were also very pleasant and always smiling. The entertainment we enjoyed nightly and the DJs were engaging. The ocean was beautiful and even with the red flag out, we still swam daily and enjoyed the clear water and sandy bottom. We went to the right beach beside the louder pool as it was calmer IMHO. The 2 pools were nice as well, we tried both the quieter pool and the louder pool. Over all we got the relaxation and wind down that we needed from this property and would recommend it for a calm, lowkey vacation.

The location of the hotel is undoubtedly beautiful, with a lovely beach that never felt crowded during our stay. The beach towel service was also excellent. However, it's important to note that the resort may not be suitable for individuals with mobility issues due to general accessibility challenges.||||The service in the restaurants has been good – fast, polite, and attentive. Regarding the à la carte options, our preferences were the French, Italian, and Indian cuisines in that order.||||Unfortunately, this is where our positive experience ended. We booked a room at the Diamond Club, which is supposed to offer premium service. Upon arrival, we were told to check in at the Diamond Club area and that the main reception wouldn't assist us. We waited over 40 minutes for a buggy to transport us there. When we asked if we could walk, we were informed that it was too far, although we later discovered it was only a three-minute walk. We were not offered a welcome drink or any apologies for the wait. The reception staff, particularly Claudine, was extremely rude, often sneering and laughing when we inquired about the delay.||||When we finally reached our room, a beach walkout, we were underwhelmed. Considering this was supposed to be a premium part of the hotel, the room was tired-looking and basic. We noticed the absence of hand soap, which took two days to be delivered despite multiple requests. This highlights a fundamental issue at this hotel – a lack of attention to detail. When guest relations checked in and we mentioned missing face towels, it took over three days and numerous follow-ups to receive them.||||We also experienced poor room service on our first day. The food delivered was subpar, essentially just a whole iceberg lettuce. (Photos attached.) Our complaints were ignored. The Diamond Club's breakfast restaurant was equally disappointing, so we opted for the main buffet, which was much nicer.||||Grenadian night at the main restaurant lacked proper food labeling, which must be stressful for guests with allergies. The à la carte restaurants had inconsistent hours, with the Indian restaurant rarely open and the Italian restaurant lacking atmosphere. The French restaurant offered good food, but portions were small unless you ordered the steak. Desserts at both the Italian and French restaurants were disappointing. The wine selection was limited to Merlot or Cabernet Sauvignon for reds, with the latter being acceptable.||||A particularly distressing experience was when our daughter, who lives in Grenada, was not allowed to stay with us during check-in and was essentially escorted off the premises. We later learned that for her to visit, we would need to pay $55 USD for three hours. This made us feel extremely unwelcome despite being paying guests.||||Management was conspicuously absent, which likely contributes to the overall poor customer service. The exceptions were the waiting staff in the restaurants and security personnel. The butlers were lovely and did their best, but they had limited power to address the numerous issues. It was evident that the housekeeping and front desk management were lacking, leading to a negative overall experience.||It is worth adding that when we met other guests there, they all shared similar thoughts to us. |||Finally all of the above comments were shared to both the butlers and guests relations before writing this review but yet nothing was done about it. |||On a final positive note, the hotel's shortcomings encouraged us to explore Grenada more, allowing us to enjoy the island's lovely food and genuine hospitality.

We stayed at Royalton Grenada for a week. Amazing hotel very close to the airport but far from the Capital. Good beach lots of activities to do. The fitness club staff is absolutely fantastic. Front desk staff not very welcoming at all. Rest of the staff around the resort are brilliant. One big downside for me is the food choice for vegetarian. Overall good holiday.

We stayed at this property to celebrate a milestone birthday for a close friend. Our group of 16 had a similar experience, and we all walked away with the same feedback.||First, I want to acknowledge that the staff were exceptional. Their kindness, attentiveness, and genuine care for guests stood out throughout our stay. Because of them, our experience was far better than it otherwise would have been. It is clear that the staff are doing their very best, and for that reason, it is difficult to give this property the rating it truly deserves. The shortcomings we experienced are not a reflection of the staff, but rather appear to stem from poor management oversight or a lack of support from the parent organization.||There are many positive aspects of the property. The grounds are clean and beautifully maintained. The spa services were excellent, and the nightly entertainment was enjoyable.||However, several issues significantly impacted our stay:||**Food & Dining:**|The food options were consistently disappointing and often illogical. Examples include hamburgers served without buns, a salad bar with no lettuce, and breakfast options that offered omelets but no boiled or poached eggs. A caprese salad was prepared with diced tomatoes and cubed mozzarella instead of traditional slices. We ordered room service for a late desert treat and saw a phenomenal picture of a warm triangle brown with two flowers of whipped cream and a mint leave on top …what we received was a two cold brownies wrapped in foil on a plate. Nothing like the picture. At nearly every meal, staff began by explaining which items were out of stock. Food was frequently left out without proper covering or temperature control, causing concerns about freshness and safety. Many guests resorted to eating only basic items, which then led to the resort running out of those as well.||**Rooms & Facilities:**|Several rooms, including ours, had a strong mold smell, and many of us woke up feeling unwell each morning. One guest’s shower did not drain, and instead of offering a new room, they were offered access to the shower in the spa. While the spa treatments themselves were wonderful, the steam room in the women’s area was out of service, requiring use of the men’s steam room. In our room, the sofa was stained, and the bed skirt was ripped and discolored. Additionally, the “suites” are suites only in terms of floor level, not in the way the term is commonly understood in the United States.||I always strive to provide balanced reviews that highlight both strengths and opportunities. This feedback is not intended as a complaint but as a sincere call for improvement. The location is beautiful, and the staff are outstanding—both of which make this property full of potential. However, the issues related to food quality, facility upkeep, and basic health and safety need immediate attention from management. Addressing these concerns would greatly elevate the guest experience and honor the incredible efforts of the staff who work so hard every day.

Heartbreaking Birthday Experience — Not What I Expected from Royalton Grenada I recently stayed at the Royalton to celebrate my birthday, and sadly, the experience was deeply disappointing from start to finish. My significant other informed staff ahead of time that it was my birthday and even asked about room decor, yet absolutely nothing was done. No decorations, no balloons, not even a simple “Happy Birthday.” I wore a birthday shirt, and not 2 staff members acknowledged it. We also booked a couples massage at the Royal Spa, but it was one of the worst spa experiences I’ve ever had. My therapist had a noticeable callus on her hand, which made the massage uncomfortable, and the overall quality felt rushed and not as unprofessional. Housekeeping has been extremely inconsistent — we’ve had to ask twice just for basic items like washcloths and body soap. The food has also been very poor across multiple restaurants, which made the stay even more disappointing. It’s sad that we have to go off resort for decent food at an all inclusive resort! This trip was supposed to be a relaxing and joyful birthday getaway, even on a modest budget, but instead it’s left me feeling let down and saddened. I truly hope management takes this feedback seriously, because guests deserve much better from a resort that advertises itself as a luxury experience.

We are having an amazing experience at Royalton Grenada! The resort itself is beautiful and relaxing, but what truly made my stay special was the outstanding service provided by our butlers Casey and Jermisha. They are going above and beyond to make sure everything is perfect — friendly, professional, and always willing to help with a smile. Their warm personalities and attention to detail made us feel genuinely welcomed and cared for. Only negative was the room service. Ordering food to the room was never smooth unless we got assistance from our butlers. Also diamond club is way worth it. Thank you, Casey and Jermisha, for making our visit unforgettable! I’ll definitely be returning and recommending Royalton Grenada to friends and family.

My husband and I stayed for our 22nd wedding anniversary and had an awesome trip to Grenada, and the Royalton staff made our stay extra special! Every staff member we encountered was always pleasant and addressed us. We had the feeling that the staff was always there to help and smile. We stayed on the 4th floor of the Diamond Club and had Brad and Kebra as our butlers, who were always available if we needed anything. I can’t remember everyone’s names that made our trip special; however, the ladies in the Diamond Lounge were always cheerful, and the spread in the lounge was always stocked and served with a smile! We could tell some love went into the preparation, and we are grateful to the attendants for their efforts. It was so convenient to go to the lounge and grab whatever we needed at any time. We were also impressed with every restaurant, and the food at the buffet was always prepared with a smile. We felt the options at the buffet were always done with care, and especially loved the fresh omelet stations, pasta station, Asian station, brick oven pizza and salad bar! The pools, bars, beach attendants , front desk and the “buggy” drivers were always gracious and helpful. We didn’t see the spa or gym and went off property quite a bit for our adventures, but found we couldn’t wait to get back to the wonderful resort! Even the gate security was always attentive and made sure to greet us and wish us well when heading out for the day. My husband and I just wanted to reach out to personally compliment management on the wonderful stay we had and commend you for keeping the resort in such beautiful condition. We honestly can’t wait to return!

The hotel is lovely. Rooms are vey nice. Cleaning service was also good. Although rhe location was distance away from the main strip and town i was ok with it. Took twxiswhen needed. I managed to get to one exercise class, HIIT with Kelson, 30 minutes of hard core work. Excellent. However the main restaurant variety of food was poor although quality was reasonable mostly. On most occasions they didnt have vehetabkes at dinner orher than salad which i was very surprised by. Service in this restaurant was hit and miss. Servers not remembering things asked for and having to chase. This may be due to a shortage of staff. The bar service was good although some ingredients would run out on occasion. Ma Maison French restaurant was terrible. Food on menu not available food coming out cold. This let down our experience. The Grazie and Taj al la carte reataurant were good and service excellent. Snack bar/cafe uld babe had more snacks other than cakes, ice cream, and sandwiches. I think variety could be improved. Apart from the above, i used the wash and ironing service was poor. It took 4 daya and 10 times of chasimg to get my clothes back. So overall my experience was let down by the above.