InterContinental Melbourne by IHG

Amazing hotel staff. Would love to give a big shout to the 2 lads who worked at night was there. It was a kiwi guy (really big dude) and rohan? I cant recall their names now but wow. They basically attended to my shower issues where the tap was not working functionally as supposed to. Even brought in ice to assist with my wife's fever. Forever respectful. And the lovely ladies at the breakfast hall! From remembering our names to room numbers so we dont have to check in at breakfast again and again and even remembering our coffee orders! The staff at intercontinental is spot on and ever ready to assist! Room is a bit dated? But clean nevertheless. Shower issues when you change to the handheld shower as pressure is low, so it keeps reactivating the rainfall shower. But other than that fantastic all around. And yes a member of the chain, they do make you feel special!

This hotel is amazing, from the ambience of the lobby/reception area, welcome from front desk staff, to the rooms, all superb. Food and service in the lounge has been first class, the main restaurant and bar is spacious and classy. Some of the gym equipment could do with modernising (spin bike?} but really minor point. It's my first time back in Melbourne for 6 years and first stay here, but would jump at the chance to come back.

We stayed as a group of three, booking two rooms, and had a very enjoyable visit overall.||Pros:| • Upgrades and elite recognition were excellent — both rooms received really nice upgrades, which made the stay feel special.| • The hotel has rich history and charm, giving it a classic, elegant feel.| • Pool area is lovely.| • Coffee service in the restaurant was great and high quality specially drinks. ☕️ ||Cons:| • The Club Lounge was always busy; the older lounge felt cozier with a better atmosphere.| • There were flies around the buffet area in the restaurant, which was a little off-putting during meals. 🪰| • We had to change rooms due to a bad AC, a similar issue we encountered during a previous stay. ||Overall:|InterContinental Melbourne impresses with its elite member recognition, historic charm, and comfortable amenities. While some operational issues and a busy lounge detracted slightly, the hotel remains a strong choice for travelers seeking classic luxury in the heart of Melbourne.

The Intercontinental Melbourne is a stunning hotel located in the CDB. We stayed for 3 nights recently. Check in could best be described as clumsy as Reception staff disputed the structure of our booking, nightly 'turn down service' was missing even though I asked housekeeping face to face for this service and we had to request additional towels as they weren't replenished after cleaning. On a positive note the Club Lounge was stunning and the staff warm, welcoming and service impeccable. Although not a hotel issue we were harangued by several taxi drivers who were out the front of the hotel and we had to return to the hotel to seek help from the concierge.

Really excellent hotel with a lot of history. We opted for a Cub room which was lovely and it entitled you to use the Club lounge benefits. Truly excellent breakfast served in the club lounge by wonderful staff. ||My one minor complaint is why are you serving European butter, (which is actually not butter as it’s only70% butter), when Australia has fantastic butter? Why import a poor substitute,and don’t tell e it’s a cost issue affecting your bottom line as that won’t wash.

I recently stayed at InterContinental Melbourne The Rialto while travelling from Sydney to present at a business conference hosted onsite. My company books this hotel regularly due to what has always been a reputation for professionalism and reliable service. Unfortunately, this visit fell well short of expectations.||||We booked sea view supreme room. Upon check-in, I was informed that my reserved room category was unavailable due to overbooking, and I was downgraded without prior notice. While the receptionist remained polite, I was only offered a drink voucher and late checkout, which did little to address the inconvenience—especially as I needed time to prepare for my presentation. First we weresend to room in buillding 5. The room had view at restaurant roof, it was noise cause it was a bandsinging till late. The hot tube was working iust withboilled water. We asked the reception to be moved in the room showed in pictures(see view) and she agreed to move us second day. We moved in buillding 3. There the room was very dirty.The hottube was not working and we coudnt enioy the viewcause were spiders and ants everywhere.The toiletwas flushing every 30 minutes and was filty .lt wasno shampoo or shower gel. We called againreception and they send us after 50||minutes. Breakfast was poor. We was waiting to get acoffee 16 minutes. Restaurant supevisor was rudeand arogant.Don't recomand this hotel.||||The following morning, another issue arose when the presentation slides I had emailed to the hotel’s Business Services Printing Desk the previous night were not delivered to the conference room as agreed. As a result, I had to present using an outdated version of my presentation, which reflected poorly in a professional setting.||||To add to this series of problems, my suit was returned wrinkled and late after being sent for the “2-hour Express Pressing Service.” It arrived over five hours later with a handwritten note saying, “Machine delay – apologies.” This was particularly frustrating as I had a speaking engagement that morning.||||I understand that errors can happen, but three separate service failures during a single one-night stay is unacceptable for a five-star hotel, especially one that promotes itself as a premium destination for business travellers. I raised the issues during checkout but was told that “management would look into it,” with no follow-up since.

We spent 3 nights at the Intercontinental and found it to be an overpriced budget hotel. We initially booked for 2 nights and then added an extra night. We had a $50 credit to spend and as we were the same two people in the same room and connected the bookings, we assumed we could use it whenever during the stay. But the duty manager said we could only use it on certain dates, something that wasn’t communicated at the start. This is exactly the mentality of a budget hotel - strict rules, additional fees, to make money from travellers. I’ve stayed here regularly for work but will now be finding an alternative hotel in the CBD. Very disappointing from the staff.

I haven’t even completed my stay, and I can’t wait to leave. I am an Ambassador and I am guaranteed a room upgrade. An upgrade wasn’t available so they gave me $17.50/ night credit (palm to face). ||I booked via the app, and when I checked in I had to provide all my info again. I have nothing but problems when I stay with IHG. I don’t have such problems when I stay with “real” hotel chains like Hyatt, Marriott & Hilton.

The InterContinental Melbourne (Rialto) is a work preferred hotel, but as I stay here at least once a month, I thought it worthy of a review. I have stayed in various rooms now, but it was only when my wife joined me on a recent trip and put in a request for a balcony room so she could "work with a pleasant view" did I find a favourite. The other rooms without the balcony are however equally nice, I just recommend saving on the upgrade for a balcony when you know you're not going to make good use of it. Of Note: If you're a light sleeper or bothered by outside noise, best to avoid the room above the entrance, facing Collins St. Amazing room, but you do get some rattles from the tram and car traffic. I've only ever found the staff at this hotel to be pleasant, responsive and helpful. The historic internal architecture of this hotel makes it a standout, and the CBD location is perfect for both business and leisure travel. Given the vast array of amazing Melbourne restaurants and cafes all within walking distance, I am yet to eat in-house. Lastly, my wife loved the scent of this hotel so much (you'll smell it the minute you walk in the front doors) she went into sleuth mode and tracked it down. Our house now smells just like the Rialto InterContinental. Who would have thought... ;)

Beautiful hotel. The bathroom seemed newly renovated or remodeled, which was greatly appreciated. The Merchant coffee shop (Lobby floor) and the restaurant for breakfast and bar for drinks downstairs were all fantastic. Very nice amenities and stay, overall.

Everything you would expect: great location, blend of historic building and modern facilities, excellent customer service, and if you chose wisely a reasonable price... So why only 4 stars you may ask? Well the base rooms are close to the ground and with the numerous bars and clubs in the area you do get some noise of revellers travelling across town. Would I stay here again - absolutely; but try and sweet talk yourself into a higher room if you are staying over the weekend and need your beauty sleep

Best breakfast we have ever had!! Closely compared to the Pera Palace breakfast in Istanbul. Beautiful hotel and best location. Breakfast is a must!!!

CHOSE ANOTHER HOTEL. This is not a 5 star in accommodations or attitude. Pros: great breakfast and great door men. Cons: the rest. Dirty vacuums and laundry baskets left in halls daily. Basic room with virtually no amenities. VERY SLOW INTERNET. Could not do business or upload anything. TV not working for 1 1/2 days. ASKED FOR A ROOM CREDIT FOR THIS AND WAS FLATLY DENIED. Manager would not even come out from the office and address issues. Greedy management. Cold, unempowered front desk staff. AVOID AVOID AVOID this place.

This is a lovely hotel - from the minute you step inside from Collins Street, the relaxed, opulent but peaceful atmosphere envelops you, it's fabulous. I enjoyed a suite, with Collins Street and internal atrium views. The bathroom was well appointed, shower great, bed comfortable and lighting good. The room was a bit dark, with no sheer curtains so the choice was heavy drapes drawn or complete openness, neither one ideal. The Club Lounge is small, but nicely supported by respectful staff, with good quality food. The room service is nice too - I enjoyed Tomato and Basil Soup, steamed green beans and a good garden salad. Overall, very good - thank you.

We have stayed here a few times. It is a cute little hotel on the busy Collins Street in Melbourne's CBD. On this visit, I am both an Ambassador member along with being an IHG Dining member which entitled us to a double upgrade to one of the suites overlooking Collins Street. From check-in, we were treated like absolute royalty. The girl at the desk was so nice & helpful. After issuing us the key to our room, she even walked from behind her desk, went to the elevators, while keeping the doors open for us, she pressed the button of our floor number. The room was absolutely awesome. Very roomy with all the amenities which you would require. We had an issue with the power points not working first up, however this was rectified very quickly. The bed in comfortable with the linen feeling fresh. The bath towels are huge & extremely fluffy for a comfortable wipe down after your shower or spa bath. The toilet is separated from the bathroom with a separate door which is hard to find in some hotel establishments. We had access to the executive level room, which offers canapés and drinks throughout certain times during the day. The restaurant downstairs for breakfast is always good here. The quality of food gets an A+ and you should always try their omelettes which are to die for. Unfortunately housekeeping on this particular visit was a little substandard. Leaving half eaten peaches from breakfast on the counter along with dirty dishes was a big shock to us. If we were paying normal rack rate for this room, we probably would have complained, however we let it slide on this occasion. On previous visits, housekeeping was good so we let it slide. This was probably the only downfall to our stay. All other staff have been extremely friendly & accommodating.

Helpful staff. Beautiful hotel. I really couldn't fault the service, food or staff; each time we entered the hotel we were greeted and any passing staff also acknowledge you. The food is amazing, we sampled canapés and breakfast all of which were tasty and well presented. we conducted several functions here, there was ample food and no having to chase the waiters around to get the food either. The hotel itself is upmarket and comfortable.

Gorgeous hotel inside and out. Rooms were super clean and big, but a little too dark. Don't order room service unless you have some money to spend. We spent about $500 in 2 1/2 days. Every item on the menu is overpriced, but all the food was worth it. The restaurants in the hotel are really nice too. One of the nicest Intercontinental hotels I've stayed at.

I haven't stayed here, but have had a tour of the rooms, and they're amazing. Very luxe! The Turret Suite has a king bed in the circular turret room and is larger than a city one bed apartment - with a private courtyard - the perfect honeymoon spot (not that I am looking!) The bar here has over 140 whiskies to choose from as well - one of Melbourne's largest collections, and in the day from 2pm - 5pm they serve High Coffee, a very Melbourne take on High Tea, complete with Melbourne's signature dish, the Espresso Martini! Perfect.

*REVIEW BASED ONLY ON THE AMAZING BREAKFAST BUFFET* Okay, so never ever before (okay, maybe once in KL) have i experienced a breakfast buffet that was THIS amazing! The food was fresh and there was huge variety, as well as some very cool, fancy little touches - think a rack holding fresh honeycomb with delicious honey dripping out; a simple jar will never again meet my needs. The egg bar, offering fresh omelettes and a range of egg options was brilliant - I managed to have poached eggs Benedict and it was AMAZING. Juices galore are on offer, as well as a juicing station where you can come up with your own concoctions and don't even get get me started on the cheese platters. I want to move in. Tomorrow, if possible - the problem is that it won't be long before I'll be so fat I'll have to roll from place to place rather than walk. To top it all off, finish off with a visit to the pastry section - often a let down in buffet breakfast scenarios, all of the offerings here were top notch, fresh and oh so tasty. I'll be back - that's a promise!

This is a great hotel for location and quality of room and service... We stayed in a basic King room, so I can only speak for that specific room type as far as size. It was very small. With two large suitcases, it borders on cramped. However, there are different room layouts. On the ground level, the rooms are bigger, but the TVs are angled to the side of the bed, not the foot of the bed, so we decided to go with the smaller room to not to turn our heads in bed at night... The location is very central and the concierge and bell service were both friendly and informed. The overall feel of the hotel is a bit corporate, but far more stylish than say a Holiday Inn... We paid roughly $175 a night. I wouldn't be comfortable paying more than that unless I was staying in an upgraded room with a balcony. No real complaints. It was a fine hotel. Other notables... WIFI is free for a certain amount of usage. I think it's 500-1000MB per 24 hours... Also, if you are an IHG member, WIFI is FREE. We didn't have a car, but parking is $50 per night. Breakfast buffet is between $30-40.

There really are no words to do this place justice. Imagine if the most pristine and professionally shot photographs you've ever seen posted for a hotel online actually fell BELOW what the reality was - that's the Rialto. After staying in some cheap dumps to indulge my partner's budget-consciousness, I booked this one myself and I don't regret the bottom line for a minute. Everything was nearly perfect. The room was a good size, the bed was like floating on a huge dream, the bathroom was large and fastidiously clean. Service was amazing and the television even greeted me with my name programmed in upon arrival. The heated indoor pool on the top level looks out over the city - nowhere else have I so enjoyed swimming during the winter. The hot rocks sauna next door is not to be missed. There's a gym with top-notch equipment as well, but that went unused in our relaxation. I'm not a breakfast person, but the free included buffet is SPECTACULAR. A great use of the courtyard, for one thing, and the sheer scope of fruit juice selection alone will blow your mind. Even with labels, I had never seen most of it before, and certainly not in breakfast buffets - guava nectar, pineapple juice, grapefruit juice, orange juice, apple juice, cranberry, white grape, and I'm sure I forgot some. Bread, muffins, pastries and cakes galore...although the DIY toaster line invites firestarter troublemakers...Cereal of every variety, milk, yogurt, muesli, and more fruit than even the juice options - figs, blackberries, blueberries, and again, things I can't even name because I simply don't recognize them. The staff are composed of a worldly group who seemingly all spoke at least three languages. I like feeling inferior to the concierge. Seriously. However, they were almost too eager to be helpful; i think if I had walked any slower out the door a few times they would have helped me put on my raincoat (maybe verging on intrusive and/or obsequious). Some small criticisms, since I can't help myself - the bathroom door doesn't go all the way to the floor, allowing a considerable amount of noise to transfer back and forth to the room outside. There was no bathtub, although online when we booked it said there was (I think). Our room looked out over the interior of the courtyard instead of outside anywhere, although this view was pretty spectacular in itself because you feel like you're inside an architectural renovation of magnificent proportions - the hotel consists of two buildings joined together with giant domed glass above and all around the former road that intersected them, which results in a magical fantasy vibe like wonderland, a looking glass, or maybe just a great glass elevator. I really felt like I didn't have to leave the hotel to enjoy my trip to Melbourne while staying at this magnificent hotel. When I occasionally did leave the building, the location is convenient to walk to shops and many if not most of the major tourist destinations like Flinders Station, the GPO, Chinatown, the Block Arcade and other area shopping, and if you're wearing sensible shoes, even the casino across the bridge is relatively nearby. If you don't feel like walking, no worries, because the hotel has its own cab rank formed outside every minute of every day. Just one word of advice - don't tell them you're going to the casino BEFORE you get into the cab, because they may wave you off (it's too short to earn them a good fare, but they can't refuse you once you're inside the vehicle).

Great spot near the trains (easy to get to/from airport). Beautiful old building. The atrium is quite pretty at night, and if your room doesn't face outside you might be happier opening the little Juliet balcony and looking into the atrium. Spacious rooms with a desk, tv, super comfy bed (as good as the Starwood's Heavenly Bed)!

Literally the worst high tea on the planet. Booked in advance based on good reviews of Market Lane Bar, but they only had space at the Alluvial. We were one of the tables and it took over 30 minutes for each drink. The food was absolutely horrendous, airplane food is better. Do not go here. Disappointed.

Beautiful hotel in a historic building, superb service, clean, sleek, modern. There was a photo shoot in the bar of the hotel when we arrived. Very trendy, perfect location, highly recommended when visiting Melbourne.