Crystalbrook Vincent

I recently stayed at this hotel right under Story Bridge in Brisbane – the location is honestly one of the highlights. It’s in a lovely spot with beautiful views of the bridge and river, close enough to enjoy the vibe of Kangaroo Point without being right in the noisy CBD, but still convenient for getting around. The rooms are surprisingly spacious, which was a nice surprise at first. However, they felt quite bare and a bit primitive – minimal furnishings, basic setup, nothing particularly modern or welcoming. The bigger issue was the lack of separation between the licensed pub/bar areas and the guest accommodation. When we returned in the evening, there were drunk guys hanging around outside our room area, being loud and rowdy. It didn’t feel safe or relaxing at all. We called reception to report it – the person who answered didn’t have English as their first language, which made communication tricky. We eventually got through, but there was zero follow-up or resolution; no one came to check or move anyone along. Staff overall weren’t great. I noticed several employees giggling and messaging on their phones while on duty, yet when we asked for extra towels at the pool (which had none available), we got brushed off with no sense of urgency or apology. The front reception/car drop-off area was pure chaos – no staff present to assist with luggage or directions, cars everywhere, no organisation. All in all, the location saves it from being a total miss, but the service, facilities, and atmosphere fell short. I’d rate it average at best – probably wouldn’t stay again unless the price was rock-bottom.

Very expensive for what it is. Our room was two bedrooms with terrace right under the bridge. Very noisy as meant it was right next to the bar and pools Extortionately priced parking. Loved the products in the bathroom and design and style of bathroom and shower were gorgeous. Our room was tiny with very dingy lighting but pillows and bed extremely comfortable. Enjoyed the beautiful pool, bar staff friendly and helpful, gym was really disappointing. All in all a mixed bag, wouldn’t rush back unless rates were less

I stayed at this hotel last week. The location under the Bridge is great, but the decor of the rooms was depressing. The rooms were totally black and it was very hard to find light switches. Also my bathroom was not clean. There was a sticky substance on the toilet flush panel which transferred itself to my fingers every time I flushed the toilet. The breakfast was a la carte and one morning my order of scrambled eggs and bacon took an hour. The eggs were tasteless and the bacon tough. Being a la carte there was no opportunity to have fruit or croissants. In fact it was the worst breakfast I have ever had in an hotel. I was in a tour group of senior citizens and it was not explained to us that the fob was needed to use the lift. If this is five star, no thank you.

We stayed here recently for the Story Bridge adventure climb and it was amazing. Super close to the Bridge climb, beautiful restaurants and the best view of the bridge and water. We booked the wheelchair accessible family room and there was plenty of space to move around and the accessibility features were great - could get easily into the bathroom with a roll in shower and could also move around the outside of the bed easily in my wheelchair. Nice wide doorways as well. The room itself was beautiful - clean and comfortable. Adjustable aircon as well which was great for my temperature regulation difficulties. The staff were also lovely and very accomodating. Thank you!

Nothing but problematic from the start. We booked a family room over the phone as we had a voucher and you cannot do this online. They misspelled our name which wasn’t picked up on check in when I handed over my ID and credit card. Problematic because this meant we struggled for ages to order room service until we figured the issue. It will not allow you to check out if the names incorrectly spelled. The family room was on the first floor facing the bridge. Cool views, but those views mean noise. Lots of it. The noise came from the venues and people drinking until the early hours of the morning. It’s where people catch Ubers/taxis and talk loudly while they wait. You’ve also got cars racing along the Story bridge. We managed a few hours of sleep before the delivery trucks started which meant constant loud beeping as they reversed/hydraulic lifts etc. When we checked in I clarified again I had a voucher and ask if they needed it. “No that’s fine” It wasn’t fine because we woke up to another room charge on our credit card in the morning equating to a nights stay despite already paying. Not to mention it wasn’t even the appropriate room charge for what we booked either - it was higher. The layout of the room did not make sense as a family. I understand that family makeups are all different but for the majority it’s adults with a couple of kids. The double bed most appropriate for our two kids is in the bigger room with the mini bar and tea/coffee facilities. Also with the bathroom access. This is the room that overlooks the venues. If they were in this room we would’ve kept waking them up to access the bathroom and to make drinks etc. If you put them on the bigger queen/ king bed they’re by the front door which we didn’t love for safety and also you need to go through if you want any water as it’s accessed via a filter on every level. The light in the rooms is pretty dark and moody as is, and main floor lamp didn’t work so it was really hard to see. When you’re in a 5 star hotel and you’re paying more money to get a larger family room you don’t expect such a miserable stay.

Stayed and was booked at Crystalbrook Vincent for an awards ceremony that night and was so happy with the room. Super modern with an industrial style. Brought my wife with me and found the room actually quite romantic. The view was exceptional as well with the artwork both inside the room and in the corridor equally amazing. Highly recommend!

Excellent hotel in a fabulous location. Good for female solo travelers (no dark walks back from the restaurants/bars across the road). Surprisingly quiet rooms given how busy HSW and the bridge can be. I like the eco-friendly features like $10 towards in-house dining if you decline housekeeping services. Great room service and the Mews restaurant does a wonderful breakfast with lovely coffee

Great hotel and we found the staff exceptional. We stayed NYE and had an amazing room with massive balcony looking over the river and at the Storey Bridge. Definitely recommend.