Afrah Al T.
Google
It was a very bad experience. They ruined God's giving gift of nice weather, sea, and birds, by their bad service.. They spoiled the experience.
The following incidencies will substanciate the above conclusion
First,
the first impression was the rudeness of the staff at the counter. They don't greet the guests, as if we are coming to their own home without their permission, with the exception of a young helpful staff that we saw in the first two days,
Second,
the room we booked was spacious with two similar chairs in front of the bed and facing the tv, with an unentrupted sea view, terrace.
They tried to play around and test our reaction by bringing us to a very small tiny room, where the bed is very close to the terrace and no chairs,
I told them this is not the room we booked, they showed us another room, which again was not the room that we booked, it was a little bit bigger but with interrupted view, then they showed us a third room that was still not the same room, but we accepted it cause we were tired.
Third,
the room was not equipped with the coffee and tea making station, and they were very reluctant when we were asking for boiled water. The room was not furnished with a stand for the bags, so we put our bags by ourselves on the TV stand. Also, the room didn't have access to USP charging points..
Fourth,
the breakfast is uniformed. They provide the same food every day in a tray, but the portions and the cutting and the freshness of the chease pastry and the sausages are not consistant, some times they cut it in very tiny pieces, some times they are smelly and dry, and the sausages were not complete piecse, as if they are leftovers from other guests,
One day, we asked for boiling water, and they brought unclean water. It had a clear trace of tea, and the water was brown. So we had doubts about the staff and their honesty in serving a fresh, clean, and untouched food, because they use to prepare the tray behind the seen, so we decided in the last days to take our breakfast in the restaurants nearby the area.
Fifth,
We hired a rent a car, and in the beginning, the supervisor staff told us that they have valet parking service, but on the fourth or fifth day, another staff member said that we have to pay 450 turkish lira for each day. Of course, we refused to pay cause this charge needed to be mentioned to us from the first day, we said also that this is a 5 stars hotel, and the parking service is supposed to be included. After that, they stopped the service, and every time we came back to the hotel, they were watching us searching for parking carrying our stuff, but nobody was offering any help.
sixth,