Paspaley Pearls Darwin

I have been a customer of Paspaley for almost 20 years on behalf of my wife. Until now we have been very happy. Unfortunately, when we needed them to step up and rectify a manufacturing flaw, they were disappointing. We have sent the same ring back to them on two separate occasions, firstly because some diamonds fell out (apparently the ring was bent at some stage according to them for which we paid over $1000 to get repaired). We were then told that the ring should not be worn regularly but only on special occasions otherwise it can become damaged. (Sure, like wearing a shirt - if you don't wear it, it won't get ripped! Priceless advice). The second time the same ring, after wearing it only about twice a year, as advised, the large pearl fell off and was lost (there was no accident/damage to cause this). We returned the ring to them and said we thought this was dodgy workmanship and should not have happened. They denied it (apparently, this also happens when you wear it too often - according to the assistant at the Darwin store . That will be another $1000 to replace the pearl. We tried to negotiate a fair outcome by asking them to at least be responsible for part of the loss given that when you buy a pearl ring, the pearl should never just fall out. They refused and despite repeated requests to revisit their intransigence, they didn't budge. So we had them send us back the ring. The experience left us very disappointed and angry. We don't expect manufacturing perfection, but do expect professional and responsible service when a ring falls apart. We expected much better, especially being a long time repeat customer, but instead got treated very poorly so won't be buying anything else from them. Be warned!

I am so excited to receive my paspaley pears. Sales rep Rainy was so nice, friendly and patience, she helped me to find the perfect pears. Thanks a lot for such premium and professional services. I definitely will come back again.

They have a beautiful selection of pearl jewelry, impeccably crafted, and the staff are highly professional.

It is unfortunate that my sales professional was unable to listen and deliver my request for a round pearl! Despite my request to purchase a round pearl, I was sold this irregular shaped pearl. I have contacted the store manager only to be upsold a round pearl for an additional $3,000. This is an unacceptable sales practice. Buyers beware, and men, look carefully at what you are sold, as neither the sales reps nor the store manager seem capable of delivering a request for a rounded pearl during the sales process!

Great experience purchasing our gorgeous Lavalier with stunning Circle pearl from flagship store. Our client advisor, the lovely Hayley, was so passionate about the product & her knowledge was first class. We hope to be back

Sales representative this afternoon was so welcoming and kind, the selection of earrings was amazing. Can’t wait to purchase a set.

This Pearl Jewellery Boutique is the best ever. Not only the finest pearls in the world crafted into exquisite jewellery but wonderfully professional staff to showcase all there is on offer in this stylish boutique. I love to go in to say hello to Gina and Amber and admire the new creations. My wonderful husband has selected the most perfect pieces for me and I am so grateful to him for shopping at the best pearl boutique in the world.

One particular member of your sales staff does not need to tell clients her 5 year old granddaughter wears $1500 pearl studs. An over the top sales woman who should be able to read her customers. There would definitely have been a sale but we felt she thought she was superior to us. We may not have looked as if we had money as we were not in designer clothes. Apparently looks are deceiving. FYI on arriving back in Brisbane my friend did buy her daughter a pair of magnificent pearl studs. $1355.00